Vanilla Visa Card Customer Service Issues

I purchased a vanilla gift card for a friend, but she has had trouble using it at Walmart three times, resulting in declined transactions. When I attempted to use it myself, I also encountered the same issue. Even smaller denomination cards are not functioning at Walmart. It's perplexing that Walmart sells these cards that seem to be incompatible with their own store. I'm frustrated with this experience and feel that if these cards don't work, a refund without any fees should be offered. Alternatively, customers should be advised not to use these cards at Walmart. Even the cashier could not get the cards to work after trying.

I bought a Vanilla gift card for $[redacted] on 12/17/[redacted]. However, when I tried to use it at Gentlemen's Closet on March 8, [redacted], it kept declining. Even though VanillaGift.com showed the balance as $[redacted], the store said otherwise. I paid with cash and later confirmed the balance was still $[redacted]. On March 9, I called customer service to address the issue of the card declining. I was shocked to discover that an unauthorized transaction of $[redacted] was made on March 9 at 7:17 PM, despite having the card with me all along. I was advised to check the online transaction details. I plan to contact VanillaGift.com for a refund, but this incident has made me wary of purchasing gift cards in the future.

I am Craig H. from Help-for-Friends in Pocatello, Idaho. At our organization, we strive to assist those in need. Recently, a homeless young lady requested my help with a Vanilla Gift card issue. The card, purchased on 3/5/23 at Walmart in Panama City, Florida, was not usable at the supermarket, showing a "System Error" when I checked the balance online. Despite multiple attempts calling Vanilla's help numbers, I faced long wait times, with no resolution. This situation is distressing for someone living on the streets. Thank you for addressing this. Craig H. Help for Friends

I see an unauthorized charge was made on March 25, [redacted], at 3:33 am after I tried to check my balance online. The incident resulted in my funds being deducted from my card. After enduring an hour of hold time, I spoke with a customer support representative who accused me of dishonesty. I am requesting a refund for the charge and expect compensation for the unpleasant experience. My card number is [redacted], with an expiration date of 06/30 and CVV of [redacted]. Resolving this matter promptly is important to me as I value fair treatment and clear communication in customer service interactions.

I had bought a Vanilla card for $[redacted] a while back, never used it, and when it expired, I discovered a balance of $13. I gave Vanilla my details to start a dispute case, but didn't hear back. They instructed me to discard the old card and assured me a new one would be sent. Frustratingly, no progress was made. When I contacted them again, I was told I needed the old card for the dispute, contradicting the previous instructions to discard it. I only have an email with the case number ([redacted]5) and the transaction history, which I didn't authorize, as evidence.

I have a gift card with $[redacted] on it. I made online purchases but couldn't check the remaining balance as Vanilla consistently shows a "system error occurred" message. I tried multiple times, even this morning, but encountered the same issue. It's frustrating, especially since my second card's balance inquiry process went smoothly. I seek assistance in identifying the problem and resolving it.

Hi, I placed an order on January 29th for $68.73, but I never received the item. After contacting the merchant, they informed me that the item was lost, and they issued a refund. However, I have not received the refund on my Vanilla Visa gift card. I have waited for several business days, but the refund has not appeared. The merchant, Baltimore Closet, advised me to contact Vanilla Visa for assistance with the refund. The transaction on my Vanilla Visa gift card shows "Grunt Basic" for $68.73. The card number is 4[redacted] 9[redacted], expiration date 06/28, with the 3-digit code [redacted] at the back. Can anyone assist me in obtaining this refund? Thank you, Bill.

I purchased a gift card at Dollar General on April 4th and activated it on April 5th. However, when I tried to use it, the balance was gone. I made a purchase online for $26, even though the card was worth $40. After contacting Visa, they mentioned that $13 was used to buy cosmetics through PayPal, but I did not authorize this transaction. I suspect someone may have taken a photo of the card numbers. I have only bought one other gift card and am concerned that the Dollar General employee might be involved. I would like to track where the $13 was spent and at what time to verify.

I bought a vanilla prepaid Visa card without a security code on it. I can't use it without the security code. I loaded $[redacted] on the card and paid to buy it, but it's now useless to me. I talked to two vanilla Visa prepaid card representatives, and they gave me conflicting refund information. I am facing financial difficulties and losing over $[redacted] is a significant loss. I need my money back urgently. I request assistance from a vanilla Visa prepaid card representative to help me with my refund.

I am from St. Louis, MO, and for Mother's Day, I received a $50 Vanilla Visa gift card. I used it for the first time last Friday and spent $18. When I tried to use it again, it was declined. Upon checking the balance online, I discovered that the remaining $32 was used at a Kroger grocery store in Georgia just an hour after my transaction in St. Louis, despite still having the card with me. I am disappointed by this situation as it was not my fault at all. Is there a process in place to file a claim for this fraudulent charge?

Subject: Fraudulent Activity Report on My Vanilla Gift Card Dear Customer Service, I am writing to report a fraudulent incident involving my Vanilla Gift Card. On May 13th, I purchased the gift card from the Hallandale Walgreens at 6:10 PM. After setting up my account and PIN, I securely stored the card at my home. To my dismay, when I attempted to use the card recently, I discovered a $[redacted] transaction on Sunday at Walgreens Store [redacted] NW 2. I am confident this is fraudulent activity as the only parties aware of the card balance would be the store or its employees. I am willing to provide any necessary information, including card details and my purchase history from Walgreens, to aid in the investigation. Attached are details of the unauthorized transaction visible in my Vanilla Gift Card account. Kindly advise on the next steps needed from me to assist further. Thank you for your attention to this matter. Sincerely, Saul Couget

My name is Edward Garcia. I have been trying for three days to reach someone at Vanilla Visa regarding a partially damaged gift card. Despite multiple attempts, I have not received any assistance. I recently spoke to a lady named Flo who mentioned that I had called the wrong number. Each time I call, I encounter the same automated menu. My wife, Sandra, has faced similar challenges when trying to contact them. Flo advised me to use the specific number found on the back of the card instead of the one I used to reach her online. My contact number is [redacted]. I believe in the Iceberg Theory - if it's happening to me, it's likely happening to others. Ed

I received a package containing three Vanilla Prepaid gift cards valued at $25 each. One card worked successfully, but the other two did not. After contacting customer service and enduring long wait times on hold, they promised to send me a replacement card for $25 and reactivate the other one. I have activated the new $25 card, but the second card is still displaying "pending" transactions that have not gone through. I am simply looking to access my funds. Kindly send another gift card to replace the one with the "pending" issue.

I am writing to inform you of issues with your cards. One example is Sec Code [redacted] 5[redacted] [redacted] with $[redacted]. This is one of several Vanilla Cards purchased in South Caroline to assist a sick family member in Virginia where I am currently helping someone with brain cancer. We rely on these cards often, mostly for online purchases as we spend a lot of time at the hospital. It's frustrating to have cards frozen, leading to long wait times on the phone with your company. I am a frequent user of your services and hope you can address this recurring problem. We are loyal customers and expect better service in return. Thank you.

I recently activated a vanilla debit card at the start of May, which still shows as active when checking the balance. I attempted to make a purchase totaling $23.97 using the $25 on the card, but encountered issues. Despite never using it before, this would be my first transaction. I tried selecting the debit/credit card option during checkout, but the payment wouldn't process. I also attempted to add the card to my phone wallet, receiving a message indicating there are no funds available. Should I request a new card, or is there a step I might be missing in the process?

I recently made a purchase on the SHEIN website using my vanilla prepaid Visa card. The payment was successful. However, when I tried to make a purchase on Amazon, the card kept getting declined even though there were sufficient funds available. I attempted to refresh the payment method on Amazon, which resulted in multiple charges on my card totaling $[redacted]. Even after canceling the order on Amazon, the amount remains pending on my card. Upon checking the vanilla prepaid website, it indicated that my card was on hold. This hold has been in place for a few days now, and I do not have $[redacted] available on the card.

I purchased a new Vanilla Visa Gift Card and sent it to a friend, but unfortunately, when they tried to use it, they found out it wasn't activated. I have tried calling the number on the card several times with no success and also attempted to contact them online, but I keep receiving a "system error" message. It's crucial for me to activate this card promptly. When I called the customer service number on the back of the card, I was put on hold for around 15 minutes, and when I finally reached someone, the language barrier made it challenging to communicate effectively. This whole situation has resulted in very poor customer service, and I still can't activate the card for my friend.

I purchased a Visa gift card recently. After making an online purchase, I attempted to login to the PrepaidGiftBalance website. However, I received a message stating, "Your account has been locked due to too many incorrect attempts. Please call the number on the back of your card to unlock it." Upon calling the number, I encountered a robot prompting me to enter my card number and security code, but it only offered options to change my pin or view transaction history. I reached out to Visa for assistance, but they directed me back to the same unhelpful robot.

I received a Vanilla Gift card as a gift recently. However, even after activation, I have been unable to make any purchases. I contacted customer support and received a new card with a different number and my name on it, but the issue persists. I have attempted transactions through various services like Apple and online retailers, but all have been declined. I am unsure of what steps to take next as I wish to avoid losing the significant amount of money associated with the card.

I visited a Shell Station to purchase $25 worth of gas using a Visa Vanilla gift card. Despite the card having $[redacted] on it and being unused since purchase, the transaction prompted me to see the cashier. I ended up paying $25 inside. However, the station placed a $75 hold on my Visa card, even though the pump denied the transaction. Visa mentions waiting for the merchant to release the funds on July 4th. The merchant claims Visa is entirely responsible. When I addressed this with a manager and two employees at the station, they were dismissive and hung up on me. This franchise put a hold on my card for gas I never received. It is unclear why they deducted funds from my card without providing the gas. The manager even insinuated that I spent the money elsewhere and refused to investigate before hanging up on me.