Google Customer Service Issues

I recently changed my phone and didn't transfer my Google Authenticator accounts. I had it set up on my old iPhone with apps like Facebook, but I only used the clone function to move to my new iPhone. Now, I have Google Authenticator on the new phone, but I lost access to Facebook. I accidentally logged out of Facebook on the new iPhone, so I can't retrieve the QR code to set it up on Google Authenticator. Facebook support suggested contacting Google for help to recover my Facebook setup. This seems to be a common issue with Google Authenticator, and I hope Google can assist in recovering my accounts.

I am having trouble accessing my account due to the 2-step verification after breaking my phone. I wish there were options to answer security questions for verification. I have been trying to regain access for days but the phone numbers provided lead to a loop, and support seems lacking. I am seeking assistance to recover my account. I have successfully resolved this before through direct contact with a representative, so I know it's possible. Thank you.

My husband, John Christoffersson, recently passed away. I have noticed some Google charges on his Visa statement that I don't recognize. One is listed as "GOOGLE Microsoft Apps. g.co/helppay#CA" and the other one is related to "GOOGLE storage [redacted] CA." These charges are on the US Bank statement from 10/07/[redacted]-11/04/[redacted]. I would appreciate clarification on what these charges are for and guidance on how to cancel them from future bills since John's devices are inactive now. If there are outstanding payments, please inform me so I can settle them promptly. Best regards, R.C.

On August 1st of this year, I purchased a car with an aftermarket computer. About 6 weeks ago, I noticed various changes on my phone. Since then, I have discarded two devices, and every wifi-capable device, including my 84-year-old father's phone, Bluetooth speaker, and new wifi-enabled camcorder, has been hacked. Even my Google account seems to have been compromised, leaving me unable to speak with a human about this issue. After the initial two weeks of frustration, I now just want this invasion of privacy to end. The individual responsible has installed over [redacted] apps on my phone. I have two main requests: I want this specific device to be the only one linked to my account, and I need all non-factory apps removed. Ideally, I would like to recover my old account, which I have had for over a decade. If someone from your team can assist me with this dilemma, that would be fantastic. If not, any guidance you can offer would be highly appreciated. Unfortunately, my email account has also been compromised, so I can't provide you with an email address. I will share my previous email address, but given the breach, I'm unsure if I will even receive your response. My name is Allen S., and you can reach me at [redacted]. Thank you for your attention to this matter.

Hello, I would like to cancel my subscription to WSJ that was paid with my credit card. I discovered the bill in an email sent to me at [redacted] I'm unsure how I ended up with this subscription as I already have a monthly subscription for WSJ, MarketWatch, and Barrons, which I pay $6 for. Please provide me with an email address to respond to since I cannot locate a way to contact you through your Gmail account. I appreciate a prompt response. Thank you, J. Ohba

I'm having trouble activating my new phone since my old phone isn't working. I forgot my password and the Account Recovery link keeps redirecting me to the sign-in page. This is frustrating as I'm currently locked out of my Gmail account. I'm unsure about the next steps to resolve this issue. You can reach me through my daughter's email provided below.

I signed up for Google Wallet hoping to use the tap-to-pay feature. However, I was informed only after setting up everything that my phone does not support it. Now, I'm unable to delete the Google Wallet account without affecting my ability to use it for other apps, which wasn't an issue before. Google seems to be holding my account hostage. I tried deleting my card, but that was unsuccessful too. Even after removing all subscriptions linked to the card, I'm still unable to delete it. I just wanted a simple purchase, but now I'm caught up in this frustrating situation.

I recently encountered a potential fraud/identity theft situation. I nearly fell victim to a hacking attempt when an alert appeared on my work laptop while using a non-Google email account. I mistakenly shared my Google email username during the process. I'm seeking advice on whether I should close this email account or take other necessary steps to safeguard my information. Fortunately, I didn't disclose any account numbers during this incident.

I am in need of accessing my primary Google account where I store important information. I suspect my phone was compromised and took precautions by changing passwords and my phone number. However, I failed to update my new number in my Gmail account. After resetting my iPhone, I found myself locked out of my email account while being able to access others. Unfortunately, I no longer have access to the old number and the device is unavailable. Additionally, I lack a functional Wi-Fi network for support in resolving this matter.

Bonjour, je demande de l'aide car j'ai oublié le mot de passe de mon compte Google après que mon téléphone soit tombé dans l'eau. J'ai tenté de le récupérer, mais l'adresse de récupération Yahoo que j'avais enregistrée à yahoo.com est désormais à yahoo.fr. Les liens de récupération de Google continuent à envoyer des emails à l'ancienne adresse. Je suis perdu, merci de m'assister.

I have been the victim of a cyberstalking incident involving a Google administrator who has taken control of all my devices. This individual has been intercepting my emails and manipulating my devices with fake pages. They have misused Google products for malicious purposes and have even stolen money from my husband's Google Wallet. The hacker has gone as far as impersonating my husband when contacting Google, resulting in my husband being wrongly investigated by Google. Unfortunately, the hacker has prevented us from accessing any support pages on our devices, as all 10 of them have been compromised.

I lost my phone and am unable to recover my two main accounts, [redacted] and [redacted], which have important documents and pictures I need for a custody case. The recovery process requires a code sent to the phone number linked to the accounts that I no longer have access to due to the lost phone. I understand I made a mistake by not using my real information to set up the accounts, but I desperately need to regain access to them. I urge for assistance in recovering these accounts as they are crucial for my family's well-being.

Dear Google, I have been unable to access my email account ([redacted]) for the past 1.5 years due to forgetting my password. Despite attempting to log in using my phone number, I encountered a subsequent step that was inaccessible to me. Unfortunately, I also misplaced the password for my recovery email, and my changed phone number has hindered my ability to retrieve the information from it. Could you please provide assistance with resolving this matter? Your help would be greatly appreciated. Sincerely, Hang.

Dear Google Ads Team, I am the social media manager for this business. I believe I may have overlooked something when managing the ad copies, potentially violating Adwords quality standards. I am writing this appeal as I feel I did not receive adequate notification for any mistakes. I was running a campaign for our corporate social responsibility, setting a lifetime budget of [redacted]. Shortly after, a red bar appeared, indicating my account was suspended for violating the Circumventing Systems Policy. I kindly request you review the issue and resolve it. We eagerly await your response. My Ads Team

I primarily use Gmail for all my emails. I had an old MSN account that I no longer access, and emails sent to it are not forwarded to me anymore. Unfortunately, when I tried to reset the password, the code was sent to the MSN account, which I couldn't access. I have to wait 6 hours for a recovery link. I really need assistance in removing the MSN account entirely. I am not very tech-savvy and find it challenging to understand technical procedures.

Hello team, last night, I tried getting some answers from a dermatologist on the JustAnswer site. They asked me to fill out a form that would charge me $2. However, on the next page after completing the form, my card details were displayed, and $85 was deducted from my account without my full consent. I received an email stating it was for a membership plan I supposedly purchased. I have been trying to communicate my concerns to them, expressing that they should be transparent before charging customers. I am very stressed and unable to sleep. I kindly request a refund of my money as they are not addressing my complaints. Can someone please assist? Thank you.

I changed phones without backing up my data. My recovery email and phone number for [redacted] seem to be locked out or causing issues. I have been unable to access my account even after entering the password. It would be helpful if you could verify my identity through a call. I find this situation frustrating. [redacted] and Golfdemon13$ are not the most secure combination. I need access to my email as I have important tasks pending. Please review my other email interactions with your customer service team. Thank you.

Hello Team, I recently bought a Pixel 3A XL in the UK but am currently in India. I have encountered difficulties with service here. A few months ago, I had the screen replaced at an authorized service center in Chennai, India, due to damage. Now I am experiencing a new issue with blue marks on the screen. I am concerned about the original screen quality. I require assistance with this matter. Thank you, Vikas

Hello, I lost my phone and Google Fiber sent a recovery link to reset my password. I have emailed several times requesting a new link as my replacement phone was also stolen. Where can I get a new link to reset my password? Should I contact another platform? This process has been ongoing for 6 months, and I believe there are others facing similar issues who might consider switching platforms. Thank you in advance and Happy New Year! My current email is [redacted], and the link is needed for [redacted] Thank you.

Hello, I lost my phone along with access to my Gmail account ([redacted]) where I had important court and work documents. I went through the recovery process with Google Fiber, but then my next phone was stolen. I have been trying to recover my account and would greatly appreciate it if I could receive a new password recovery link. Is there any way this could be arranged? Thank you. Happy holidays! Email: [redacted] Phone no.: +45 [redacted]1