eBay Customer Service Issues

Yesterday, I created an eBay account to purchase a Hackney Diamonds vinyl picture disc as a gift for a family member who manages our family's primary account. I found a private seller in Italy, used my debit card with Apple Pay, and successfully completed the payment, which was confirmed by eBay and my bank. Today, I received an email informing me that my account has been permanently banned without a specific reason provided. I have attempted to reach out to eBay's customer service for assistance, but after waiting for half an hour (much longer than the stated two-minute wait time), I have not received a response. I am seeking guidance on how to potentially reinstate my account. In the event that this is not possible, I would like to know how I can track the order I placed.

Dear eBay Customer Service, I am contacting you to express my dissatisfaction with the handling of my eBay account suspension under the username: bbp88_56. I am considering taking legal action if a satisfactory solution is not reached promptly. The explanations given for my account suspension have been inadequate and lack the necessary details for transparency and fairness. Despite reviewing eBay's User Agreement and policies, I could not find any direct link between their terms and the reason for my suspension. I am looking for a specific account of why my account was suspended as the vague reasons provided are insufficient. While I understand eBay cannot offer legal advice, the disruption this suspension has caused to my business requires a clear understanding of the situation. I am seeking a detailed explanation for the suspension, a transparent appeals process, and an opportunity to present evidence supporting my compliance with eBay's policies. I hope that with open communication and cooperation, we can resolve this matter without resorting to legal measures. I anticipate a prompt and thorough response to address the concerns I have raised and work towards reinstating my account. Sincerely, Shaked W. eBay Username: bbp88_56

I would like to bring to the administration's attention an individual using my photo, a fake name, and a bogus ID card to peddle stolen goods on your platform. I have already notified the Swedish authorities. I am eager for a representative from the administration to contact me so I can provide further details. Specifically, I hope to speak with Amal. You can reach me on Skype at [redacted]. This is me. I rely on a translator to communicate with you effectively. Feel free to get in touch at +[redacted]3.

I purchased a set of silverware from eBay, which was provided by Home Solutions. Regrettably, I accidentally ordered the wrong set on October 31st. Despite my attempt to cancel the order promptly within twenty minutes, the seller proceeded with shipping on November 1st. Now that I have the item and wish to return it, I am facing difficulties as it appears that the purchase is not reflected in my account. Strangely, the correct item I bought later on the same day, featuring a similar silver pattern with gold trim, is the one showing up in my account instead. When I contacted eBay, I was directed back to the website for assistance, where unfortunately, the purchased item is not visible in my account. Here are the order details for reference: Total: $[redacted].85 Order number: 16-10[redacted]4 Item ID: [redacted]16 Seller: home_innovations_1

I received an email notifying me that my eBay account has been temporarily restricted due to concerns about my seller activity. While frustrating, these security measures aim to maintain a safe marketplace for all users. To resolve this, I am advised to contact eBay by visiting the Help & Contact page and selecting Contact Us. They will ask me a few questions to verify my account and reinstate my selling and buying privileges. It's crucial to act promptly as failure to respond within 7 days may lead to account suspension. Unfortunately, when I called eBay, they did not provide instructions on how to address the issue.

Subject: Appeal for Reinstatement and Apology to eBay To the eBay Support Team, I hope this message reaches you well. I am writing to extend my sincere apologies for the actions that led to my removal from the eBay platform some years ago. I regret my past behavior deeply and have taken time to contemplate the errors that caused this situation. Since then, I have grown and learned significantly from this incident. I now grasp the significance of abiding by eBay's regulations to ensure a safe and reliable marketplace for all users. I genuinely apologize for any inconvenience I may have caused. I am reaching out to request the chance to be reconsidered for reinstatement to the eBay community. During my absence, I have continued to engage in online buying and selling on platforms like Vinted and Leboncoin. On Vinted, I have a strong track record with 70 reviews, maintaining a 5/5 average rating as both a seller and buyer. Similarly, on Leboncoin, my average rating stands at 4.7/5 based on reviews on my profile. These experiences have enhanced my online commerce skills, showcasing my dedication to fair and reliable transactions. I miss the dynamic community and distinct opportunities that eBay provides for individuals and businesses to engage in commerce. I am eager to re-immerse myself in this remarkable online commerce environment and positively contribute to the platform. I am committed to conducting business in compliance with eBay's guidelines to ensure a smooth and secure experience for all users. I kindly request your reconsideration for reinstatement on the eBay platform. I assure you of my commitment to upholding the highest standards and contributing positively to the eBay community once again. Thank you for considering my appeal. I sincerely hope for the opportunity to correct past mistakes and participate once more in the exceptional community that eBay offers. Best regards, Mansour D. Email: [redacted] | Phone: +[redacted]2

Hello, I placed an order with the number 23-10[redacted]8 on November 2nd. However, a few minutes later, I decided to cancel the order. Despite receiving a reply from eBay stating that I could not cancel the order, I accepted it. As it was scheduled for delivery today or tomorrow, I assumed it was too late to cancel. However, upon checking this morning, the item has not yet been shipped. I am concerned that there may be a hold on the item, causing a delay. I urgently require this item, which is why I made the purchase on eBay. Thank you.

I have been trying to return a product to Clara Fashions that I purchased on eBay. I ordered a vintage black jacket, but received a brown one that doesn't match the description or photos on their website. After contacting them and providing pictures of the packaging and jacket, they are now claiming it's not their product. I just want a refund as dealing with them has been frustrating. I've followed their instructions by sending evidence, but they are now accusing me of taking a photo of a different jacket. I hope to resolve this issue soon and get my money back.

I recently purchased a Technomarine Maori lady watch from the seller theotik. The order number is 06-10[redacted]3, and the case number is [redacted]. I opened a case on Oct 10, [redacted], which was closed on Nov 6, [redacted]. I am disappointed because I have not received my order, and I have not been refunded. I received a message stating that my item is not covered by the eBay Money Back Guarantee and I will not be receiving a refund. I am unsure of what steps to take next. I am frustrated because I have not received the watch I ordered, nor have I been refunded as promised. Thank you for any assistance.

I bought an item on eBay from a seller on AliExpress, and unfortunately, I received the wrong item. The purchase was based on the item description and direct compatibility with my vehicle. The seller I bought it from does not seem to have a customer service center to address my concerns. I'm trying to reach out for help through AliExpress, but I am struggling to navigate their system since I do not have an account with them. This was a one-time purchase, and I am unsure how to proceed with getting the correct item or a refund.

My order number 20-10[redacted]7 was placed at the end of June, but I have not yet received it. I've attempted to contact the seller, but there seems to be no additional information available on eBay about them. My efforts to communicate with eBay online have led to dead ends. The customer service phone numbers have not been helpful, and the helpline has been of no assistance. I am seeking a refund for this item so that I can purchase it from another seller. These are shop service manuals for a specific vehicle we are working on, and the time-sensitive issue has passed. I am hoping for assistance with this matter.

I encountered an individual who expressed interest in buying a coin from me on two occasions. Initially, they requested my contact information to complete the payment. Subsequently, they asked me to purchase an Apple gift card along with the coin, which I declined. Later, they approached me again for a different coin, and I agreed, but they never paid. Upon realizing this was a scam, I reported it to eBay. Surprisingly, my account is now under review, with payouts put on hold, despite recently making a legitimate purchase. I am puzzled by this situation and seek clarification regarding why my account is being scrutinized when I am the victim of a fraudulent buyer.

Hello, I am Hubert Vanhoorebeek, known as trebuh_be on eBay. I received an order from eBay from Japan. However, Bpost Belgium has charged me VAT again. I paid $22.88 VAT to eBay, And now paid €25.34 to Bpost Belgium... So, I would like to ask you to refund the excess VAT. You can do this on PayPal using email [redacted] Invoice from Bpost and invoice from eBay. Thank you Hubert Vanhoorebeek.

I am interested in purchasing the Minichamps Triumph TR6 White LHD [redacted] Scale Model for $[redacted].99. I provided all the necessary information but encountered an issue where I was asked to resubmit details I had already given. This was confusing and left me feeling disappointed. I am unable to correspond via email due to technical reasons, so I request assistance via phone or mail. My phone number is [redacted], and my address is: Dr. Paul DePaola (ret.), Room [redacted], CARE ONE FACILITY, [redacted] Lowell Street, Lexington, MA [redacted]. Thank you for your help. Dr. Paul DePaola

Our telephone number on the eBay website is incorrect. We have never had this number and, as a result, we are unable to receive passcodes to access our account. We value our 20-year-old account with over [redacted] positive reviews and do not wish to lose them by creating a new account. We have contacted eBay multiple times over several hours and days, but have not been able to resolve the issue. Despite being promised a callback, the representatives do not have the authority to correct the phone number listed. The number they have is completely different from ours, so it's not a simple transposition error. This has been a frustrating situation ongoing for weeks now.

To Whom It May Concern, I recently ordered some Tahoe lights and realized I provided the wrong shipping address. I promptly emailed customer service after placing the order to correct the mistake, but they were unable to assist me. Unfortunately, the order was still shipped to the incorrect address. I am urgently seeking a resolution either by updating the address or establishing contact with the seller. Despite my attempts to reach out, I have not received a response. It is crucial for me to have this matter resolved promptly. Thank you for your attention to this matter.

I purchased an item on eBay three days ago, but the seller has not yet shipped it. After checking the USPS tracking number provided, it shows that the package has not been received by USPS. I urgently need the package, as it is a calculator necessary for an upcoming test on November 29th. I find it concerning that the seller's reviews are very similar, with 20% of customers using the exact same phrases like "as described," "fast shipping," and "A+++". The consistency in reviews, especially the A+++ rating, raises suspicions for me.

Regarding the order placed on October 28, [redacted], with order number 08-10[redacted]1 for two San Francisco Giants practice jerseys, I am concerned about the high shipping cost of $24.00 with the expected ship date of around November 6th. The price seems excessive for shipping. If the jerseys are not available, kindly confirm if I should proceed with canceling the order mentioned above. Your prompt response is appreciated. Thank you. - E. Whalen

Hello, I bought a product on November 6th from a seller in Oregon. {[redacted]10} The post office got the shipping label on the same day, but it seems they never received the product I ordered. I am disappointed that I can't reach a customer service representative by phone. I paid for the order using PayPal credit and I am now expecting either the shipment of my order or a refund through PayPal credit. Thank you, P. Hodson

I sold two items (#[redacted]20, #[redacted]07) to the buyer with a clear "AS IS, NO RETURN" disclaimer in my description. The buyer has been persistently contacting me for two days, requesting a partial refund or to return the items. Despite my efforts to explain the condition in the description, the buyer first complained about the camera not working, although I had specified that one didn't work and the other worked after winding up the motor. The second complaint was about the lens, even though I clearly stated it had dust, haze, and fungus inside and was being sold "AS IS, NO RETURN." I would appreciate any assistance in handling this situation. Thank you for your help.