eBay Customer Service Issues

I am facing an issue with the Request Feedback Revision feature on eBay when trying to use it. A buyer wrongly accused me of sending a flawed doll despite initially stating it was in excellent condition in the feedback, then leaving negative feedback later. The buyer complained about lint on the doll that was not present and the shoes not staying on. It's common for slip-on doll shoes to require adhesive to stay on due to manufacturer design. I value honest transactions and have no history of negative feedback. The feedback received was unjustified as the buyer never contacted me about the issue or returned the item. I believe it is fair to have this unwarranted feedback removed. The item in question is listed under ID #[redacted]45. Debra M.

I am having an issue with my bicycle order. It was scheduled to be delivered by February 10th, but today is February 14th and I still haven't received it. The order number is 20 09-[redacted]-32-[redacted], and the item number is 3[redacted]6. When I checked the order status, I couldn't find any record of it. I'm quite disappointed with this situation. I simply want to receive the bicycle I bought. Thank you for your assistance, and I wish you a pleasant day.

I have experienced the suspension of my account for the second time without any wrongdoing. The first suspension occurred when I was a new user due to eBay's preventative measures. Although my account was reinstated, it was suspended again after listing my first item, despite not violating any rules. I urgently need assistance to resolve this issue. I have included a previous communication with eBay for reference. Thank you, Justina RE: High-Risk Account Blocks SR# 1-[redacted]31 Hello Justina, Thank you for reaching out to eBay Customer Service about your account suspension. My name is Kaushik, and I will be assisting you today. I acknowledge that your account has been suspended again following the previous reinstatement. Ensuring a secure marketplace is our top priority. Consequently, we suspend accounts that jeopardize the trust within our eBay community. Your account's suspension is based on observed activities that raise concerns about risk. Regrettably, this suspension is permanent, barring you from engaging in any buying or selling activities on eBay. Any linked accounts will also face suspension. While we recognize this may not be the desired outcome, there are no further avenues for appeal regarding this decision. Best regards, Kaushik N. eBay Customer Service [Ticket ID: 1-5VEAS1F9] From: <[redacted]> Sent: 2/16/[redacted] 2:52:08 PM Subject: High-Risk Account Blocks Dear Customer Service Representative, This is the second time my account has been suspended after listing my first item. Yesterday, a similar issue occurred which was promptly resolved, confirming my innocence and attributing the suspension to standard procedure for new users. However, today, upon relisting my first item, my account was suspended again. I request the reinstatement of my account and guidance on avoiding such situations. I am frustrated and confused, given the reassurance earlier today about resuming full eBay services. Please respond promptly. Kind regards, Justina

I am seeking a refund for a recently purchased MacBook Air. The item I received was advertised as having "16 GB RAM" in the main section, while it mentioned "8gb unified memory" further down. Confusion arose as I discovered the discrepancy upon receiving the product. Despite reaching out to the seller with my concerns, I was met with a response denying my request for a return. The seller argued that the description and photos clarified the RAM to be 8GB. However, I purchased the item based on the initial information provided, which indicated 16GB RAM. I believe the listing was misleading, as I did not notice the detailed specifications in the fine print of the photos. My attempts to resolve this issue have been unsuccessful thus far.

I have had a disappointing experience with Peakhomebargins. They sent me a mouse with missing parts, and after contacting them, they said they would send a shipping label. The label they sent was from the United States Postal Service, but the package with the returned product is missing. Despite claiming they don't use USPS, the initial label indicated otherwise. They now insist it was for UPS, which contradicts the evidence in our messages. I shipped the mouse using USPS, and now they are sending a UPS label. I have requested a full refund promptly, as I believe they are being dishonest with me regarding the labels. The proof lies in our message exchange, which clearly shows the inconsistencies in their actions.

Hello, I purchased the items "Fostex R8 tension arm roller S108" and "FOSTEX R8 < Tape Clamp Black Reel to Reel Parts /Fx324" on eBay in January [redacted], but I have yet to receive them. The delivery company arrived unexpectedly while I was at work. They called to inform me they were leaving, so I requested they deliver the items to a different address down the street, but they refused. When I asked for an address to pick up the items myself, they rudely declined, stating there was no address and that they would return at a later time. Since then, I have not heard anything further. I am eager to know what steps I can take to ensure the delivery of these products as I urgently need them to repair my Fostex R8. I appreciate your attention and await your response. Thank you.

Hola, en enero de **** compré en eBay los artículos (Fostex R* rodillo de brazo de tensión S ***) y (FOSTEX R* * Tape Clamp Black Reel to Reel Parts *Fx***), pero no los he recibido. La empresa de entrega llegó sin previo aviso y como estaba en el trabajo, me llamaron diciendo que se iban. Les pedí que lo dejaran en otro número más abajo en la calle, pero se negaron. Solicité una dirección para recogerlo, pero me respondieron de manera poco cortés. Desde entonces, no he tenido más noticias. Necesito estos productos para arreglar mi Fostex R*. Agradecería saber qué puedo hacer para recibirlos. Gracias por atención y espero su respuesta.

My listing for the Ewot Altitude Contrast Training System was removed by eBay (listing number [redacted]80) due to an incorrect reason stating that it required a prescription. As the manufacturer, I can confirm that this product does not need a prescription. After contacting eBay, their agent and supervisor were helpful and explained that mentioning an oxygen concentrator caused the issue, even though it wasn't for sale. I was penalized for this policy violation. Despite making the necessary changes and relisting, my item was taken down again the next day. The agent I spoke with was unhelpful and seemed scripted, pointing out a picture showing the concentrator even though it wasn't part of the sale. It appears my account is now under scrutiny, and eBay may be unfairly targeting me. Despite selling on the platform for 16 years without issue, my listing remains uncertain.

Dear Sir/Madam, I am inquiring about the delivery status of the ignition distributor and front wheel bearing hub that I purchased for my Mitsubishi Lancer (CB)GLX [redacted] Mirage Model passenger car on eBay. I completed payment, including delivery charges, on February 13, [redacted]. However, I have yet to receive any information regarding the delivery of these items. Kindly investigate this matter and provide me with an update at your earliest convenience. Thank you.

Hi, I am experiencing an issue with ordering a specific product on eBay. I attempted to purchase it from two different sellers, @hilek_6 and @gil_20120. Unfortunately, after waiting for 2 days for each, they both messaged me saying the item was damaged and offered a full refund. It is frustrating to have gone through this process twice and now having to deal with refunds. I am unsure of what to do next.

Requesting Clarification on Account Suspension I am seeking a clear explanation regarding the suspension of my eBay account. I have not engaged in any behavior that poses a threat to eBay, its customers, or any other individuals. I had listed three items for sale: 1. GSX250F parts, 2. Used TX3345 UHF radio, and 3. Elcometer thickness indicator. The items I sold include the Elcometer on 16/01 shipped on 18/01, GSX250F carby sold on 23/01 shipped on 24/01, and GSX250F brake lever sold on 26/01 shipped on 27/01. I am disappointed by the lack of specific information provided in the generic email response I received. As a first-time eBay user, I am troubled by this situation and would appreciate a detailed explanation for the permanent suspension of my account. Kindly respond promptly, as I may need to take further action regarding this issue.

My account was suspended, and I am looking for specific reasons beyond the generic email I received. I had three items listed for sale - a GSX250F for parts, a used TX3345 UHF, and an Elcometer thickness indicator. The Elcometer was sold on 16/01 and sent on 18/01, the carby on 23/01 and posted on 24/01, and the brake lever on 26/01 and posted on 27/01. I am seeking a clear explanation from eBay on why my account was permanently suspended. As a first-time member, I believe I have not caused any harm to eBay, its customers, or anyone else. I am disappointed with how I have been treated and am considering further action regarding this suspension.

I recently purchased a Logitech G29 racing wheel set on eBay as a Buy It Now item from mohaal_5526. After waiting for four days, the seller abruptly canceled the transaction. Surprisingly, I noticed that the same item was relisted shortly after. When I inquired about the cancellation, mohaal_5526 requested unnecessary address verification. This is unnecessary as my place of work has received shipments verified by PayPal. Despite my polite inquiries, the seller continued to message me, making me feel harassed. I have now reported this behavior and purchased the item from a different seller on eBay. I suspect mohaal_5526 may be inexperienced as they have a limited sales history. I hope to prevent others from facing similar issues on the platform. Thank you.

The seller falsely informed eBay that they had sent me a return label for a PDF book. I initially believed I was purchasing a physical book. Upon not receiving the book, I notified both the seller and eBay. eBay advised me to wait until March 4 for the book to arrive, but the seller claimed it was a downloadable item, contradicting the initial ad and my understanding. I provided evidence to both parties to support my case. The seller dishonestly informed eBay that a return label was sent, which is unnecessary for a digital product. I am seeking a refund as I still require a physical copy and will now have to order from Amazon. FRustrating situation. Kind regards, C.

I am seeking a refund for an order I placed on 2/13/23 for new shoes for my son. I paid $[redacted].34, and the shoes have not arrived as expected. The tracking information provided by FedEx seems suspicious as it shows conflicting details regarding the shipment address and weight. The eBay order number is 20-09[redacted]3, and the seller is listed as sergc87. I paid for the order using a credit card and would like to report this incident as fraud. I hope to receive a full refund promptly so I can purchase shoes for my son from a reliable seller. Thank you.

I sold a book on February 25, but the customer wanted to cancel. The order number is 15-09[redacted]1. I agreed to cancel it. eBay then notified me that the cancellation couldn't be processed due to server issues. By March 1, the sale was officially cancelled, and the item was relisted. The buyer claims not to have received the refund. When I checked the transaction page, I still encountered server problems. I need assistance from eBay to resolve this issue. The customer is understandably frustrated, seeking a refund for the cancelled order. Please, I urge for someone to address this eBay problem promptly. Thanks, Chase

I made a purchase on the 28th of December, however, the item I bought never arrived. The seller claims my address was incomplete and refuses to issue a refund. They insist the item was sent and is at the local post office, which is not true. I simply want my money returned. The case number is [redacted]. I have been waiting for 65 days for the refund. If I am to have faith in eBay, this is not how a valued customer should be treated. I kindly request assistance in getting my money refunded. Please contact me via email at [redacted]

I purchased an item from a seller and informed them of its issues. Upon receiving it, I discovered it was scratched. I had to have it repaired at Red Fox Gaming in Hickory. When I mentioned this to the seller, they threatened to report me to eBay and involve the police, claiming I damaged the item. This was not the case, as the item arrived damaged. I requested a refund, but instead of cooperating, the seller continued to threaten me. Now, I am left with a non-functional game due to this situation.

I ordered Natural Factors Ultra Strength RxOmega-3 900mg [redacted] softgels but received Dr. Green's OMEGA-3 XTRA soft gel fish oil instead. The supplier is not a pharmacist, and these are not equivalent products. The ingredients are completely different. I am requesting a full refund to my American Express card and expect to return this product at no cost to me. The purchase was made from 8TEN Industries located at [redacted] Doerr Road, Cass City, MI [redacted], with their order #[redacted]. This seller needs to be removed immediately as their mistake could have serious consequences.

The seller changed the fish oil product without informing me. This could have been dangerous for my wife. I am requesting a full refund on my American Express card. I believe this seller should be banned from Ebay, and I plan to report this as fraud to 8TEN Industries in Cass City, MI [redacted] through American Express. My wife has decided not to use Ebay again. I am expecting a call from Ebay at [redacted] and an email to arrange for the return and refund verification on my AMEX card. You can reach me at [redacted]