eBay Customer Service Issues

I purchased a Wilderness Experience Klettersack for $[redacted] on August 18, [redacted], with a delivery date of August 24, [redacted]. However, the item has not arrived yet. Despite being a regular customer and signing in as usual, eBay informed me that I was signed in as a guest, causing the item not to be shipped. I have an order number and delivery date. I am concerned whether the $[redacted] charge remains on my credit card without the item being shipped or refunded. I still wish to receive the item, but I need clarification if the initial charge will be refunded before placing a new order.

I recently made a purchase a few hours ago. The seller's username is jopa5675 with an order number of 25-07[redacted]1. After buying the item for £[redacted], I messaged the seller to arrange for pick up. However, the seller is now asking for £[redacted]. I explained that I purchased in good faith at the listed price. I recommended he resolves this with you. In the meantime, I would like to know when and where I can collect the item. How should I proceed? Thank you, Keith H.

I recently bought a La Mer product that was advertised as new, but upon receiving it, I discovered it was neither new nor the correct color of La Mer cream. I requested and received a refund, so I'm satisfied with that resolution. However, my concern is with the numerous listings on eBay selling empty La Mer packaging and jars, which could potentially facilitate the counterfeiting of La Mer products. Regrettably, I will have to seek out these items from other sources now. I have been a loyal eBay customer for many years and have always been pleased with the service. I just wanted to bring this issue to someone's attention. Thank you, Thomas K.

I bought a hotspot crypto miner from a seller who informed me it would arrive in September or October. However, the eBay Money Back Guarantee does not cover my purchase. After reading a review indicating that the seller might be fraudulent, I am concerned. If the seller does not provide positive news within 3 days, I am requesting a full refund. I have yet to receive the product, the seller has not responded to my messages, and the USPS tracking number provided is invalid. This situation has left me feeling upset as I invested a significant portion of my savings into this purchase. Any assistance would be greatly appreciated.

I attempted to relist an item with a Buy It Now price after a potential buyer contacted me expressing interest in purchasing it at the listed bid price. Unfortunately, there was confusion when I tried to update the listing and inadvertently sold the item for $40.00 instead. Despite my efforts to rectify the situation, I was unable to communicate with the interested buyer. As a senior individual with limited computer skills, this process has been challenging. I have since terminated the listing and would like to sell the item to the interested party for the originally intended price of $40.00. It's essential for me to conduct this transaction through eBay. Please contact me at your earliest convenience using the contact information on file to assist us in finalizing this deal. Thank you for your help in facilitating this sale. Sincerely, Apatchy35

I have made multiple attempts to make a payment for the hoosier cabinet I won and was supposed to pay by 9/10/21. My bank, through representative Alicia, noticed some discrepancies in the payment attempts and advised me to reach out to resolve the issue. The transaction seems to be linked to California, even though the item is located in Topsham Maine. Prior to bidding, I tried to contact the seller via eBay about the cabinet but received no response. I am concerned about a possible error impacting my account and would appreciate it if you could investigate this matter and reach out to me. Thank you for your attention to this issue. - Countrymuffin42

I attempted multiple times to pay for the Hoosier cabinet that I won and was supposed to pay for by 9/10/21. My bank informed me that there were issues with the transaction, as it appeared to show $0.00 despite my attempts. The bank representative, Alicia, flagged the misspelling of "Dollar" as "Dollars" and noted discrepancies in the location of the item. The cabinet is in Maine, not California as indicated. Prior to winning the bid, I tried unsuccessfully to contact the seller for additional information and photos of the cabinet's interior and flour sifter. I am concerned about the situation and seek your assistance in resolving this matter promptly to avoid any financial loss. Kindly investigate and reach out to me at your earliest convenience. Thank you for your attention to this issue. Countrymuffin42

Good morning, I am seeking assistance regarding a device I purchased. I have received a product with lower specifications than what I ordered, and it arrived damaged. Originally bought in the United States for delivery to Colombia, I faced delays in the refund process due to customs and import requirements back to the U.S. I now have the device ready to return, but the seller has disabled the return function. I am requesting help to promptly return the device, register the shipment correctly on ebay, and receive a refund. Case ID: [redacted] Return ID: [redacted].

Dear Sir/Madam, Please consider my appeal with patience. I had an old eBay account created more than a year ago for buying purposes using the email address [redacted] and personal details. However, I had not used it for a long time. I then created a new account with my new email address [redacted], providing my accurate personal information. Regrettably, I failed to realize that my old account was already active with the same details, thus violating your company policy by not deleting it before creating a new account. Upon receiving your email, I promptly closed the old account ([redacted]). I am willing to provide any necessary proof of my personal details for your review. Kindly reactivate my account so I can engage in selling on eBay. I have completed the first level of the eBay Seller School course and aim to avoid similar mistakes in the future. I await your prompt response. Thank you, Yours Faithfully, Medage Pradeep Nishshanka From Sri Lanka

Hello, I have actively been buying and selling on eBay for more than a year. I have maintained above-average seller performance and have no outstanding fees to eBay. However, today, I received an email informing me that my eBay account has been suspended due to suspicious activity. I suspect this may be an error since there has been minimal recent activity on my account. I typically only receive notifications of 2-3 sales per week, which I promptly fulfill by shipping items to customers or occasionally making purchases for myself. My eBay username is "supplements-for-work" and my account email is [redacted] I am kindly requesting clarification on the reasons behind the account suspension, as eBay has been my preferred platform for online transactions. The lack of explanation has left me unable to continue using the service I rely on. I appreciate your prompt attention to this matter. Thank you, Ryan

I bought item # 22-07[redacted]0 and tracked it using number #1Z811R[redacted]70, but it did not arrive on the scheduled day. UPS confirmed the tracking error, stating the number was not mine and mentioning a new type of mix-up where numbers are mistakenly reassigned locally. I contacted eBay, but they closed the case based on the seller's delivery confirmation. I possess proof from UPS showing the correct assignment and delivery details. Please reevaluate this situation. Thank you, Randy G.

I am writing to inquire about my recent purchase of Plus Pharma B12 [redacted] mcg. The item was delivered to my home on 9/4/21, although I was initially informed it would arrive around 8/31/21. I have tried reaching out via email but have not received any responses regarding the varying delivery dates and my intention to return the item. Despite selecting to return the item online, I now realize I need it to boost my energy levels as recommended by my healthcare provider. I attempted to cancel the return but it seems to be closed. I have been trying to contact the owner for approximately two weeks with no success. Is there a way to reopen the return request since I need to keep the item? Additionally, I have not received a return label for the item.

Recently, I was informed by eBay chat that my account, in good standing for 15 years, has been permanently suspended without specific details provided for "confidential" reasons. I have returned four items for legitimate reasons: a bug zapper that was ineffective against pantry moths, a damaged air-fryer oven, and two auto air compressors that were not the right part for my car as listed by the vendors. Despite filing complaints and seeking help from eBay representatives, I have not received a satisfactory resolution. It is clear that my actions do not violate eBay policies, and I would like my account to be reinstated. Please address this error promptly. Sincerely, Lloyd Limonius exotic_essence

I'm in need of assistance regarding a concerning situation I've encountered. I recently made a purchase of a Raf Simons White and Black Knit item for $[redacted]. Unfortunately, the seller's behavior has raised red flags for me. Despite claiming to have shipped the item, the seller delayed providing a tracking number. Eventually, a fake tracking number was given, which upon inspection appeared to be for an SSK shipment, not the USPS. This has led me to believe the seller is attempting a deceptive shipping scam exploiting a policy loophole. The tracking may show the item as delivered on a specific date, hindering my ability to file a claim until a later date. This situation is alarming, and I am seeking guidance on how to address it effectively.

My name is Mickey D. Click, and I encountered an issue with an eBay purchase. I transferred $1,[redacted] for a [redacted] Chevrolet Silverado [redacted] truck under the eBay Buyer Purchase Protection order number [redacted]. Following the initial payment, I was asked to send an additional $1,[redacted] for shipping, contrary to the ad stating that shipping costs were covered by the seller, Rose Sherman. After contacting customer service and speaking with David, I learned that the insurance purchased by the seller did not cover the full shipping amount, as assessed by eBay. Due to financial constraints, I opted to cancel the order and requested a refund, selecting to receive a Cashier's Check instead of providing my banking details. David assured me he would overnight the check, but as of today, September 9th, I have not received it. This delay is causing me financial strain due to accrued interest on a $4,[redacted] personal loan. I attempted to reach out to customer service again but found that the provided contact number was no longer operational, leading me to question the legitimacy of the situation. I am hopeful that eBay will rectify this issue promptly. If necessary, I can share the email communications I received from both Rose Sherman and David for further review. My email address is [redacted].

I am having trouble posting a "Wanted to Buy" ad on eBay. I have attempted to contact eBay for assistance, but all my attempts to have them contact me have failed. I was told my account was temporarily closed due to suspicions of unauthorized contact. I need guidance on placing the ad and have found eBay's responses lacking and frustrating. I would appreciate prompt assistance. Please contact me at [redacted] [redacted] [redacted].

I made a purchase with order number 11-07[redacted]6 on June 21, [redacted], on eBay. The winning bid was paid in full on that day, including shipping and sales taxes, with the understanding of eBay's money-back guarantee. The seller kept mentioning shipping issues, claiming the first shipper left the shipment in a different state and couldn't complete it. The seller then mentioned using a different shipping company, but after two months of delays, I requested a refund through eBay messages. Despite the seller agreeing to return the money, no delivery was made within a week as promised. Now, I am unable to contact the seller, and eBay closed the resolution without a satisfactory outcome. I need eBay to assist me in getting my money back from the seller or provide me with the seller's contact information for further legal action. The communication channels with eBay to resolve such issues seem inadequate, and I hope for a better mechanism to address such problems promptly.

I am writing to inform the community about my recent experience with a seller on eBay. After purchasing a cell phone from them, I encountered issues with the product. Unfortunately, the contact information provided for technical support was unresponsive, leaving me unable to resolve the problem. When I reached out to the seller to return the phone, I was met with unprofessional behavior and refusal to accept the return. I believe it's important for the platform to address such conduct by sellers. I am disappointed with the lack of accountability and support in this situation. I will be escalating this matter to the BBB for further assistance. Here is the response I received from the seller: eBay New message from: flpanther12 Top Rated Seller(3,635Red Star) you are not a gangster and we are not in the hood. behave your self and learn how to talk ah describe the issue in detail so i can find a solution for you no refunds after 30 day. Thank you for your attention to this matter. Sincerely, Liz M. (Item purchased: plum mobile Ram 8, 4G cell phone)

I purchased item #[redacted]06, an Ilve UPN76DMPL, which was advertised with 11 pictures but only a few were of the actual item. The appliance arrived used with grease on grates, oven racks, door glass, and teflon tape on the regulator threads. The seller stated they had "tested" it. Despite sending pictures twice, they refuse to initiate a return or provide a solution without more photos. After numerous evasive and unhelpful emails, I am escalating this issue as fraud. I paid $[redacted] plus $[redacted] for shipping and tax for what was supposed to be a new floor model, not a used item. I need assistance returning it without having to pay an additional $[redacted] for shipping. Thank you for your help.

Order#01-07[redacted]2 and 08-07[redacted]7 were received with incorrect items. I ordered a NewConcept [redacted] mile antenna, but received an Eaglestar Pro 75-kilometer unit. The second item I ordered, a NewConcept [redacted] mile antenna, arrived the same as the first but with an added amplifier. The seller claims the items are correct and that the model numbers on the packaging match the items inside. The packaging for the first item was colored, while the second came in a plain white box. The items do not match the images online. The seller is disputing that I received the wrong items and is offering only a partial refund due to the packaging being opened and a potential reduction if the power source was used. I did not use the power source. I urge you to look into this with your selling agent, ROGER TASHK. Thank you. - D. S.