Wish.com Customer Service Issues

I made a purchase on Wish on 10-18. The order arrived promptly and the items seemed fine at first. However, out of the 8 blouses I ordered, only one fit me properly. The solid grey and purple butterfly blouses in 4xL were too big, despite being the recommended size per the chart. The material was not as described, and there were no tags on them for washing instructions. Similarly, the 3 sweatshirts in 3xL were also too small, with unclear fabric details on the tags. The 4xL red blouse was unexpectedly tiny with no material info either. One of the supposed sweatshirts was not a sweatshirt at all. Customer service informed me they can't refund the ill-fitting items due to the return policy, which contradicts their SATISFACTION GUARANTEE I relied on. I am dissatisfied and demand a full refund. I need assistance with this matter.

My account was suddenly blocked without any warning. I have been waiting for months for Wish to address this issue, but I have received no response. I have repeatedly sent my ID for verification as requested, but it seems to have had no effect. Even after my mom contacted Wish on my behalf, her account was also blocked when we tried to use it. We are both extremely frustrated with the lack of Customer Support from Wish.com. It is unacceptable to ignore customers and when they do respond, they are unable to resolve the account blocks. As loyal customers, we hope this matter can be resolved promptly. Please explain why our accounts were blocked and most importantly, provide a timeframe for them to be unblocked. This situation has been very frustrating. I look forward to a prompt and effective response, as waiting months for customer service assistance is unreasonable.

I purchased Advantix XL dog flea & tick treatment for 6 months along with a t-shirt. Following my payment, I received a confirmation email but noticed that the shipping address was incorrect. To rectify this, I attempted to change the address on the app but could only modify my name. Unfortunately, despite my efforts, the Advantix was delivered to the wrong location, and the shirt is en route to the same incorrect address. When I tried to contact Wish's customer service, I encountered a message stating they were not taking calls, prompting me to email [redacted] As of now, I have not received any response from Wish. I would like to receive the two items I purchased since my address was not altered. My home address is correctly saved on the app, and the address where my items were mistakenly sent is unfamiliar to me. Thank you, Bobbi C.

I accidentally ordered some items within the return/refund window over four months ago. Despite exchanging emails with customer service for over a month, the issue remains unresolved. Customer service responses consist of generic messages that do not address my concerns, and the website is not helpful either. The site states my refund is in progress but provides irrelevant information regarding my order. Wish owes me hundreds of dollars as a refund, and I cannot disregard this matter, especially since I returned all items promptly. Thank you.

To the Concerned Party, I am experiencing difficulties resetting my password despite following the instructions provided by [redacted] several times. Every time I click on the password reset link sent to me, I am met with an error message. It's urgent for me to access my account as I have multiple items on order, and I lost the phone I was using for shopping and tracking. Instead of receiving more password reset instructions, I am kindly asking for someone to investigate the issue and unlock my account, providing me with new login details. In previous correspondences with Wish, I have shared my credit card details, mailing addresses, and phone numbers, which should be sufficient for verification purposes. Kindly refrain from sending additional password reset links. Your prompt assistance in resolving this matter is appreciated. For any required clarifications, please feel free to reach out. Best regards, Saskia G. alias Saskianja S. [redacted]

Hello! I tried to purchase three items on the WISH app website this morning. However, I encountered issues with applying a Cyber Monday promo code as the app did not allow it. Furthermore, when I proceeded to purchase the three items, I was also charged for around four additional items that I had not confirmed to buy, without my consent. Despite being told by the email customer service that I could delete transactions within 30 minutes, all items were processed within five minutes without the promised discount. I was unable to cancel the order through the app or the San Francisco phone number provided, which was unresponsive. I have attempted to cancel the order several times through email without success. If you can offer assistance free of charge, I would greatly appreciate it. Thank you, E. Carmichael.

Order placed on November 26, [redacted] Order number: 61a0aaecaab98ddfc24957b9 Shipping address Fernando Santana Puerto Street No. 5 4th floor, Door No. 15 Los Realejos, Sta. Cruz de Tenerife, [redacted] Spain Payment method Credit card MasterCard ending in [redacted] Item summary Total product €3.00 Shipping €1.00 Total order €4.00 Includes VAT Check the Conformity Guarantee and Right of Withdrawal for more information on your consumer rights. Items in your order Preparing for shipment Estimated delivery: Dec 14 - Dec 29, [redacted] New USB 4.0 External DVD ROM Optical Drive, High-Speed Smooth Operation. Burner DVD / CD-ROM Combo Burner for Laptop Silver, Quantity 1 La Estancia En Casa, Venezuela I would like to request an investigation into whether my order has been processed correctly as I find it suspicious.

In my previous order, I noticed that what I had ordered was not complete. The package only contained the shirt I ordered and was missing the elbow pads and pants that were supposed to be included. Please advise me on how I can get this rectified. If it's not possible, I will cancel my current order and look for another supplier. Regards, D. Bruno.

I purchased a scooter listed as an open-boxed Razor E300 on Wish for $[redacted]. At checkout, it switched to an E125. I am requesting a full refund or an adjustment since the mistake was with the same merchant. There are still 6 E300 scooters available for $[redacted] from this merchant. Can you please correct this for me?

Hello, I purchased a winter coat from Wish. The details of my order are as follows: - Item: Winter Women's Down Coat New C - Quantity: 1 - Size: L - Color: Black - Ordered on: October 23, [redacted] - Order number: 61745f[redacted]e44d7e173df On November 6th, I received an email stating that my coat was delivered to my mailbox, but I haven't received it. I previously had a similar issue with a blouse where it was delivered to the wrong address, and Wish refunded me for that. The current status of my coat shows it as delivered: - Item: Winter Women's Down Coat New C - Store: v-star shop - Quantity: 1 - Color: Black - Size: L - Status: Delivered - Tracking number: VR[redacted]84YP - Estimated delivery: November 3, [redacted] - November 21, [redacted] I kindly request Wish to reach out to the carrier, Colis Privé, to assist in resolving this matter promptly. Thank you. Best regards, Hélène P.

I am Peggy Adesulu. I ordered items in October [redacted] that have not been delivered. After receiving a text stating they were at a nearby store in Cleveland, Ohio, I found out they were not there. I am seeking information on the whereabouts of my order or a prompt refund. Reach me at [redacted] East 249th Street, Euclid, Ohio [redacted], or email me at [redacted] for an urgent resolution.

I am frustrated with the lack of progress with my order. I have been redirected multiple times and asked to pay an additional $29 just to speak with someone. I made a purchase for a service dog halter for a large dog, but despite being charged $20, I have not received the product. The expected delivery date of November 27th has passed, and I am now requesting a refund or for the product to be sent to my address at [redacted] West Broadway Street, apartment number 11, Needles, California, [redacted]. My name is Glenda K.

I purchased a USB hand warmer from your company recently. Today was my first time using it during a 4-hour round of golf in cold weather. However, the hand warmer only lasted about one hour before shutting off. I know others with a similar unit that lasts double that time. If it should last at least 4 hours, it may be faulty, and I would appreciate a replacement. If it is not meant to last that long, I would expect a refund.

Hello, On December 3, [redacted], I placed an order for 2 rings that are on their way to me. Surprisingly, an additional order for Ensure and a pendant was included without my knowledge. Wish sent me an email indicating that the Ensure order, which I never intended to purchase, is currently being prepared and cannot be canceled as the cancelation timeframe has expired. I am confused about how this mix-up happened and would like clarification on why a cancelation is not possible if the order hasn't been shipped yet. Thank you, JB [[redacted]](redacted) [redacted]

Last month, I ordered two motorcycle headsets with Bluetooth (quantity of 2). I also ordered two battery chargers (quantity of 2), and four cover mats (quantity of 4). In October to the end of November, I placed an order for four electric bikes (quantity of 4). These orders have been fully paid for, and I would like to know when I will receive them. I need these orders urgently. Please send them. Thank you. - Edward M. Sr.

I received an accessories kit instead of the airfryer I ordered. My order number is 617619f2bed9923cec2fdf6c. I am very upset and would like to speak with a customer service representative. I have a comprehensive file with pictures and explanations of the issue. I am a long-time customer and this situation has left me very disappointed. I paid for the air fryer but did not receive it, and now I have also been charged for the accessories. Please contact me at [redacted]. I would appreciate a call from a real person to assist me with this matter. Thank you for your help. Sincerely, Jill.

I purchased a light jacket that I was excited about, but it's too small even if I lose weight. The quality is poor; the buttons don't close properly. I was going to gift it but my friend noticed the issues. Being visually impaired, I rely heavily on Wish for my shopping needs. Please refund me promptly. Thank you, Lindy C. email: [redacted] phone: [redacted]

I wish to request a complete opt-out from Wish services. After unsuccessfully attempting to update my account details multiple times, my ultimate goal is to close my accounts entirely and have all stored information deleted from the cloud. My details are as follows: Former Name: Susan Maybanks Former Address: [redacted] Westwood Drive NW, Cedar Rapids, IA [redacted] (Not current for over three years) Current Address: [redacted] Crow Wing Drive NE, Cedar Rapids, IA [redacted] Former Credit Card: Ends in [redacted] Current Credit Card: Ends in [redacted] Please ensure the prompt removal of all my information from your system.

I made a purchase on Wish. Initially, they promised delivery before Christmas. However, after ordering, I received an email stating a delay until after the holidays. It has been two weeks since then, and my tablet, containing all essential information, stopped working. I am unsure about the status of my order or which store it has been shipped to. I contacted Wish about the issue, but they are asking for the order number and other details that were stored on my now broken tablet. I simply need to know the store's name to locate my order with my ID and credit card, but they are unwilling to assist without more information. Any advice on how to proceed?

Hello, I'm reaching out because I am having trouble finding an item in your online store. It is listed as out of stock without showing it to me. I purchased it in [redacted] but was refunded due to a sizing mistake. I now wish to repurchase it, but it seems to have disappeared from your site. The item is the "Handmade Soft Warm Clothes Reflective Collar Walk Leash Pet Traction Rope Chest Strap Dog Fleece Harness Plus Velvet Coat" priced at EUR €8.00. I really need this product, and I would appreciate any assistance you can provide. I can send photos of the item if needed. Thank you for your attention. Kind regards.