Udemy Customer Service Issues

I have the Udemy app on my phone and courses on my iPad. The courses on my iPad are the ones I work on, not the ones on my phone. I want access to all my courses on all devices, including my MacBook. It's frustrating when I don't have my iPad. I want this resolved. I dislike not being able to speak with a person for help.

I purchased a course on Udemy, assuming it was in Ukrainian or Russian, but it's actually in English, and I am Ukrainian. I really like the course and don't want a refund, but I need to translate it using neurodub.ai. I need help downloading the course to use this service. Thank you.

Hello, I recently requested a refund for a course shortly after purchasing it due to difficulties understanding the instructor's accent. I quickly submitted the refund and noticed a credit on my account for the course. I am unsure if this means I will receive a cash refund to my account or if it will only be credited for future purchases. Since I will not require further course assistance as I am graduating this semester, I would prefer a refund to my bank account rather than credits on my web account. I would appreciate clarification on the process. Thank you.

Good morning, My name is Kassus. I purchased the Product Owner practice tests - [redacted]+20 advanced questions for 16.99 euros. I originally used the email address "[redacted]," but I can no longer access it. Could you please update my account by changing the username from "[redacted]" to "[redacted]"? Alternatively, you can also provide me with a link to change my username to "[redacted]" myself. I look forward to a prompt response to my request. Best regards

I recently requested a refund for a course I purchased on Udemy within 30 minutes as I found the professor hard to understand. Despite following the refund policy, I was given credit instead of a refund to my payment card. I reached out for clarification on why my refund was declined but received no explanation. I believe I am entitled to a refund to my payment card as per Udemy's refund policy. Kindly refund the purchase to my payment card and remove the credit from my account.

Hi, my friend Sonja de Leth enrolled me in a course but used the incorrect email address. The payment was made from her RABO Bank account. She entered "[redacted]" instead of the correct email, which should be "[redacted]" I hope this can be corrected promptly so I can start the lessons. The course looks very interesting, and I'm eager to begin. Kind Regards, Stella Siu Lie Ang. Contact number: +[redacted]7.

I have purchased various video classes, but I need guidance on selecting the right one for my specific lighting needs for teaching hand sewing. I am looking for advice on lighting types and layouts suitable for a small table setup due to space limitations. I am using a Canon T7i, Canon 90D, cell phones, tablet, tripods, webcam, clip-on metal circular bulb holders, movie lights, floor lamps, LED ceiling light, ring lights, and desk lamps. I am unsure how to effectively set up the lighting with the equipment I have. Should I use daylight bulbs or other types? Is it advisable to mix bulb lighting with LED lights? How do I determine the right balance of lighting types? Any suggestions would be appreciated. Thank you. Shirley Rash

I'm the business manager at Axileo. I need help with payment for a course on Udemy (GitLab CI Pipelines). We must enroll one of our employees urgently. Despite trying 4 different credit cards, the platform keeps declining the payment for security reasons. We lack a PayPal account as an alternative. Please contact me via email promptly for assistance. Thank you.

I intended to purchase several courses during a sale on Udemy that was set to end in the next 5 hours. Unfortunately, the site was undergoing maintenance updates today. I have been attempting to refresh the page all day, and now that the courses are accessible, they are no longer at the discounted price. The new price is beyond what I can afford. I am curious if Udemy will consider honoring the sale price due to the maintenance upgrade, allowing me to proceed with purchasing the courses. Thank you for your assistance. Teula

Last year, I enrolled in a course on Udemy, but due to changes in my life, I had to delay taking the class. When I returned, there was a $19.99 offer, but I had trouble signing in due to email issues. Each time I attempted, the price increased, and I ended up paying the full $[redacted] without being able to access the course. Creating a new account with a different email did not solve the problem. I am eager to take the class "Writing with Flair: How to Become an Exceptional Writer," but I have not been able to get any help despite my efforts to reach out. I would appreciate it if my account could be cleared so I can start over. I was even considering a lifetime subscription if I enjoyed the course, but the current situation has left me feeling frustrated and skeptical. Thank you for your assistance. Sincerely, B. Navarro

I signed up for a course on Udemy and made a payment last month. I have proof of the credit card transaction. Today, when I logged in to start the course, it's not there, and there's no record of the transaction. Additionally, my credit card details are missing from my account. Going through my emails, I found a message from Udemy mentioning my account was put in Safe Mode, which might have caused my account to reset and lose all previous information, including my recent purchase. I've been unsuccessful in reaching Udemy directly for assistance, so I'm reaching out here. Thank you.

Dear Sir/Madam, I recently made a purchase for a course during a sale on June 9th at 8:52 PM. The UPI transaction ID is [redacted]48, and Rs [redacted]/- INR was deducted. However, I have yet to see the purchased courses in my learning and achievements section. I would greatly appreciate it if you could urgently address this matter since these courses are crucial to me, and I had to borrow money from relatives to make the purchase. Thank you for your prompt attention to this issue. Warm regards, Sourav D. Email ID: [redacted]

Good day, Last week, I received promotions for your courses, but the one on family expense management was not included. As I have purchased several courses from you in the past year, I would like to inquire if it is possible to receive a discount on the Family Expense Management course before considering a similar one from another company. Looking forward to your kind response. Warm regards, M. Parracino

Hello, I submitted a refund request for a training course because it wasn't what I expected. After requesting the refund, my only option was to buy other courses or keep the money in the account. When I checked the credits, I saw the money there and could buy any course with it, but I want to get the money back to my credit card. When I tried to do that, it asked for a credit card code in the corner. I entered the code but it wasn't accepted. I asked the bank, and they said there is no other code for this card. I want to refund the money to the card, but whenever I enter the code, it gets rejected. (Kindly respond and help solve the issue)

Dear reader, I bought an Udemy course on October 9th, but I can't locate it in my Udemy profile. I've checked all my email addresses, and there is no record of the purchase. I only have the debit card statement as proof of purchase. I need help accessing the course or getting a refund. Thank you, Kristina

Hi, my name is Moayad. I recently bought a course on Udemy and was in the middle of it when I accidentally logged out and couldn't recall my email or password. How can I regain access to the account where the course is? I remember the account is under the name Muayyad Faraj, and I have multiple accounts with this name, but one has the course I purchased around two days ago. I can share the payment transaction number from my bank if needed.

Subject: Request for GST Invoice for Purchased Course Dear Udemy Support Team, I am reaching out on behalf of Planetecomsolutions.com, a valued customer of Udemy, regarding our recent purchase of the course "Liferay DXP 7.3 Front-End Developer Practice Tests" on your platform. We appreciate the excellent experience and high-quality content offered. To comply with our company's accounting and taxation procedures, we require a GST (Goods and Services Tax) invoice for the course. Kindly generate the invoice in the name of our company, [Your Company Name], with the necessary GST details provided. Please send the invoice to [Your Contact Email]. Your swift assistance in providing the GST invoice is greatly appreciated to ensure our adherence to tax regulations. Thank you for your cooperation in this matter. Best regards, Muneer Khan Liferay Developer PECS

I purchased numerous courses on Udemy, but they are missing from my account despite sending proof of payment and course names. I have only 7 courses showing in my account out of all the ones I bought. I have been trying to resolve this issue for a while now with no success. I have two email addresses, [redacted] and [redacted], but I am now primarily using the Gmail address due to this problem. I feel very frustrated by this ongoing issue and am seeking guidance on what steps to take next.

I purchased the MicroLogix [redacted] PLC course on December 22, [redacted]. I logged in using my Gmail account ksmanish@***.com, though it's not linked to my phone. Recently, I enabled Multi-Factor Authentication (MFA) for security reasons, and now I can't access my account because I can't receive the 6-digit code on the unlinked phone. Attached is the course receipt. Please help me resolve this issue as it's urgent. You can contact me at +91 [redacted]****27 (I'm unable to call). My alternate Gmail is ksmanish24@***.com. Thank you.

Hello, I've been attempting to access a course I bought a few months ago named "Complete SQL and Databases Bootcamp", for the past 3 days. However, whenever I try to access it, the course consistently crashes. Unfortunately, I haven't been able to view any of the lectures or course material. Although I cleared my cache, the problem persists with a "Page Unresponsive" notification appearing each time I try to watch the course videos. I can browse the website smoothly except when I reach the course videos. Could you please help me resolve this issue? Thank you, Alex