Tumblr Customer Service Issues

Archive 12

The following are issues that customers reported to GetHuman about Tumblr customer service, archive #12. It includes a selection of 20 issue(s) reported August 23, 2021 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Hello, I would like to report an issue with my main blog, @megandaisy9. I am unable to access my private messages, have disappeared and I am invisible on Tumblr. Because of this, I am unable to see if I have liked, replied to, or reblogged a post, and my tags don't show up when I search for them. Additionally, I cannot reply to responses on my posts, and my group chats on my phone have vanished. I am concerned that I may have been shadow banned and would appreciate it if you could investigate this matter and advise me on how to rectify it. Thank you for your prompt attention to this matter. Best regards, Megan
Reported by GetHuman-sonicblu on Monday, August 23, 2021 9:51 AM
Hello, I'm writing to seek assistance with my blog login. I've enabled two-factor authentication, but after switching phones, I'm facing issues with the verification codes. I need help removing the two-factor authentication for my blog @nitelines // nitelines.tumblr.com. You can reach me at [redacted] I’ve cherished my blog for nine years, and losing access would be devastating. I've tried contacting tumblr.com/support multiple times without success. Despite receiving emails from Tumblr prompting me to respond to confirm my account, my email provider, online.ee, has disabled responses, preventing me from responding. I've even attempted to reach out to Tumblr support via Twitter, but have not received any responses.
Reported by GetHuman-merlyner on Wednesday, September 22, 2021 9:17 AM
I have a blog at Straight8.tumblr.com and recently, when typing in the address on a web browser, it is redirecting to the dashboard instead of displaying the full site. This suggests there may be sensitive information on my blog. I would like to know what specific content is causing this issue so I can correct it and revert my site to its previous state. While I am aware that there might be a few questionable photos, I am willing to remove them to comply with policies. Your prompt response on this matter would be greatly appreciated. Thank you. Regards, Timothy...
Reported by GetHuman6774748 on Thursday, November 4, 2021 5:03 AM
Hello, I am rewriting my question in English. A few years ago, I deleted a profile, [redacted], linked to the email [redacted] It was not my main account, just an additional one. I am deeply sorry for causing you extra work due to my past actions, but I now require that blog for a legal case regarding my father's accident death. I have never regretted removing something from the internet more than this. I never anticipated needing that blog for more significant reasons than just a hobby. I would be incredibly grateful for any assistance. This is the question I sent to Tumblr. I have sent several questions via email and Tumblr help, but I keep receiving automated responses from a bot that does not understand my situation and continues to ask about the abuse I am reporting (of which there is none, as you can see). What steps can I take to speak with a real person from Tumblr? How can I access genuine help? Thank you, Kasia
Reported by GetHuman-kodziob on Wednesday, November 24, 2021 5:58 PM
I unintentionally breached the terms of agreement without prior warning. I deeply regret my mistake. Please reinstate my account, and I will promptly remove the posts that have been flagged for violating the terms and conditions as per the guidelines of a separate application. Due to my eagerness to share new information with my followers, I preemptively disclosed details that were not meant to be public yet. I now realize the error in my actions and acknowledge the consequences. My writing career is heavily reliant on this blog, and it holds significant value to me. I am willing to demonstrate real-time post takedowns if needed. I kindly request the reactivation of my account as it is integral to my work. While only one of my multiple blogs was involved in the violation, I currently have no access to any of them, severing valuable connections and memories. I sincerely apologize and am committed to resolving this matter promptly.
Reported by GetHuman-creepyli on Thursday, November 25, 2021 7:52 AM
There was a time when all I remember seeing on Tumblr were bare butts in black and white, a feast for the eyes without the need for words. Now, all I find are people discussing what they have to offer without much visual content. What happened, Tumblr? I long to go back to that visual storytelling era. I am willing to pay the fee to access your site for the simplicity of enjoying the content like before. Sincerely, Patrick F.
Reported by GetHuman-gpanthro on Friday, December 3, 2021 9:59 PM
Hello, I made a Tumblr account on October 11 with the profile URL tickledivas.tumblr.com using the email [redacted] Unfortunately, I forgot the password for the Tumblr account and got locked out of the associated email. I am unable to log in or reset the password. I am inquiring if it's feasible to delete the account to release the profile URL or reset the password. Thank you for your assistance.
Reported by GetHuman6877369 on Monday, December 6, 2021 12:16 AM
Hello, I was using the app yesterday without any issues until late at night. Suddenly, nothing was loading. I attempted to resolve this by deleting and reinstalling the app. However, now it is stating there is a problem with my connection, preventing access to my account. Despite ensuring my wifi is functioning properly, the problem persists. I also tried using the app on my computer, but it fails to load the main page. Additionally, my attempts to create a new account were unsuccessful. I am unsure of the cause of this issue. I would greatly appreciate any assistance in resolving this matter promptly. Apologies for any inconvenience.
Reported by GetHuman-cuentaa on Thursday, December 9, 2021 4:26 PM
My Tumblr Gmail account was hacked, and I no longer have access to it due to security reasons. I have since changed my phone number and created a new email account. My main blog on Tumblr was Carabonny, and I also had two other blogs named Babydoll Lingerie and Strict Sexy Mommy under the same account. I used to receive login codes from Tumblr, but now I can't access them because my phone number has changed. I have the URL and website for Carabonny, and I used an Android tablet by Alcatel and an iPhone to access Tumblr. Tumblr should have records of my devices and locations. I have created a new account under the name Carabonny Blog. If you need to contact me, please call me at [redacted] or email me at [redacted]
Reported by GetHuman6916722 on Wednesday, December 15, 2021 9:27 PM
Hello, I am concerned about a mentally ill individual who uses Tumblr and frequently expresses negative behavior on various social media platforms. Despite being reported to authorities, she has not accessed her account in over six months and might not have seen the anonymous backlash she is receiving. Due to her mental condition, I am worried that this could lead to self-harm or further negative interactions. I have been advised by authorities to reach out to Tumblr to request assistance, but I am having difficulty contacting them directly to address this situation. Thank you, Vega
Reported by GetHuman6935811 on Tuesday, December 21, 2021 1:44 AM
Yesterday, my Tumblr blog was mistakenly flagged as explicit. I promptly submitted a report using the support form and it was quickly cleared within five minutes. Unfortunately, an hour later, my blog was once again flagged as explicit despite me not posting any content that violates Tumblr's guidelines. I am concerned as I have not received any updates on the issue being resolved. I hope my account can be recovered soon, considering how swiftly it was fixed the first time.
Reported by GetHuman6947204 on Friday, December 24, 2021 4:18 AM
My account username was father_fucker and my display name was daddys_only_wife. Unfortunately, it has been disabled or deactivated, even though I did not post any explicit content. It was purely for fun, and I did not earn any money from my original content. Please reactivate my account at your earliest convenience. If I have inadvertently reblogged any inappropriate content, kindly inform me, and I will promptly remove it. I assure you that I will refrain from reblogging any such posts in the future.
Reported by GetHuman7107008 on Wednesday, February 9, 2022 4:44 PM
Last year, a man from deviantART asked me to create artworks of sleeping video game characters. I have not completed the pieces yet as I am also venturing into taking commissions. Recently, I received similar anonymous messages on my tumblr blog urging me to finish the sleeping character requests, which seemed to stem from the same sender. I suspected the man who requested the artwork was pressuring me to prioritize his work over taking new commissions through these messages. When I approached him, he denied sending them. There might be an impersonator trying to harm his reputation. I am seeking help from the tumblr community to clarify this situation.
Reported by GetHuman7127425 on Wednesday, February 16, 2022 3:10 PM
I've had a Tumblr account for a decade now. I can still see posts from ten years ago, but I've been locked out for four years. Originally, my URL was nevrmind.tumblr.com, but it got reassigned to someone else with the addition of "-blog1". This is concerning because there are photos of me as a minor that I would like to take down. Unfortunately, I no longer have access to the email linked to the account as I deleted it. Despite my previous attempts, I have been unable to regain access and have been told it's impossible. I'm reaching out for help to regain access to my account and remove those photos. I'm willing to go through any necessary verification steps to prove ownership of the account.
Reported by GetHuman7179793 on Friday, March 4, 2022 2:58 AM
My email address, [redacted], has been disabled. This affected several blogs where I shared thousands of creative projects like stories, poetry, photographs, and haiku over the last 12 years. One of the blogs, mauricekaehler.tumblr.com, was found to have posted images that, while not explicit (all sourced from reputable artists and photographers), were deemed to breach Tumblr's rules. I request the restoration of my account with assurance that I will adhere to Tumblr's guidelines going forward. Despite reaching out to Tumblr support multiple times, I am yet to receive any response.
Reported by GetHuman7336304 on Wednesday, April 13, 2022 6:33 PM
Hello, I noticed that my Tumblr account has been suspended unexpectedly since Sunday, April 24th. Previously, I was able to publish my posts without any issues. However, after my latest post, an error occurred indicating a connection problem. Subsequently, I have been unable to create new posts, like, or comment using both my smartphone and computer. I am uncertain about the cause of this issue and worried that my account might have been compromised or restricted. I am reaching out for assistance on how to regain access to my account. Your help in resolving this matter would be greatly appreciated.
Reported by GetHuman7375102 on Monday, April 25, 2022 3:51 PM
Good afternoon, I recently encountered an issue on the Tumblr mobile app where I couldn't access my personal dashboard and explore page or received error messages, despite being logged in. Upon trying the desktop application, I was surprised to find my account terminated without prior warnings. Regrettably, I do not understand the reason behind this termination. It would mean a lot to me if there is a possibility of recovering my account and its content (blogs, messages, drafts, etc.). I have invested significant time on the website, and losing my data would be disheartening. I hope for a prompt resolution to this matter and I am willing to provide any information necessary about my activity and content on my blogs. Thank you for your attention. Warm regards, J.Y.
Reported by GetHuman7631332 on Wednesday, July 13, 2022 9:40 PM
Since around July 12th, I've been experiencing issues with the social features on Tumblr such as messaging, asks, and replies. Each time I try to use them, I receive error messages like "This feature isn't implemented yet" or "An unknown error occurred". Additionally, my username doesn't show up in the notes of posts I engage with. Despite contacting Tumblr support multiple times, I never received confirmation that my messages reached them. Although I receive emails from Tumblr about recommended blogs, I haven't received any help with my social feature problem. It would be great to have these features restored as I believe my account shouldn't be restricted in this way. UPDATE: Less than a day after posting about my issue here, Tumblr responded to one of my messages and resolved the problem.
Reported by GetHuman7662377 on Monday, July 25, 2022 4:43 AM
On Saturday, November 5th, I noticed that my message tab on Tumblr had disappeared from my account. Initially, I didn't think much of it until I tried to comment on a post and received an error message saying I couldn't complete the action at that time. I checked if the Tumblr app needed updating, but it was already current. After discovering similar experiences from others online, I contacted a friend through the ask feature and was informed I was shadowbanned. Some were swiftly unbanned, while others waited for months. My main concern is being unbanned and understanding why this happened. I've reached out multiple times to Tumblr's help center with no response. I'm trying to contact them daily and seeking alternative ways to reach them, like a phone number or live chat. I am eager to regain access to my account to reconnect with friends. Any assistance would be greatly appreciated to resolve this matter.
Reported by GetHuman-shirothe on Monday, November 14, 2022 2:38 PM
This is my third or fourth attempt to request help. My account was terminated without explanation, and I find it unfair. I believe re-activating my account is reasonable. While I have written explicit fanfics and dark content, I always tagged them properly. Despite deleting flagged explicit posts, my account remains inactive. Please re-activate my account or restore my email and username. The lack of communication about the termination is frustrating. It seems unfair that others write similar content without being targeted like me. You can find me on Tumblr as @tteokko.
Reported by GetHuman7951295 on Monday, November 21, 2022 12:53 AM

Help me with my Tumblr issue

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