Singapore Air Customer Service Issues

I hold a booking with Singapore Airlines under reference number 5LXW77 for Clifford and Suchitra Wong on a return flight from Singapore to Bangkok. The return flight is scheduled for February 6th, [redacted], on flight SQ 34 from Singapore to San Francisco. Due to an unexpected personal matter, I need to cancel this flight. I am inquiring if a refund is possible for each passenger in Premium Economy. Your prompt attention to this matter would be greatly appreciated. Thank you. - Suchitra Wong

Dear Concerned Party, On the 8th of December, [redacted], my family had a flight scheduled at 1:30 am from Singapore to Zürich. The booking number for this flight was 5E646H, with the flight number being [redacted][redacted]. During check-in, my family was informed about additional charges for overweight baggage. This excess weight was primarily due to carrying medical equipment, which was explained to the counter staff. Despite providing details and displaying the medical devices, the staff still enforced the extra charges. As per your transportation terms, there should not be any fees imposed if the excess weight is attributed to medical equipment. I am reaching out to see if we can resolve this matter promptly. Please advise if additional information is required. We have always been satisfied with the service provided and have not encountered such issues during previous travels. Hoping for a quick and amicable resolution. Warm regards, Thomas H.

Hello, my name is Ashwani. I have a flight booked from Ahmedabad to Perth via Singapore with Singapore Airlines for the 12th of January. I have been given a check-in allowance of only 30kg. As a student, I have essential items to bring that exceed this limit. I kindly request an extension of a few kilograms to carry important items for future reference, as I will be away from home for the next 2-3 years. Thank you.

I traveled on Flight 32 from SIN to SFO on January 5, [redacted], in Business Class Seat 16E and encountered an issue with my TSA-approved small tools. Despite flying extensively with these tools, the security officer at Gate B7 deemed my 2-inch scissors unacceptable, causing frustration and inconvenience. I had previously carried these tools on various flights without any problems. The inconsistently applied security measures and rude behavior marred my travel experience, leading me to question the fairness of the situation. I plan to escalate this issue to ensure that such incidents are prevented in the future. The handling of the situation based on personal biases and the lack of consistency in security checks need to be addressed to provide a better experience for all passengers.

On Thursday, January 5th, [redacted], during my trip on Flight 32 from Singapore to San Francisco, I encountered an unsettling situation at Gate B7. Despite having a TSA and international approved set of mini tools the size of a credit card that I've traveled with for years, I had a 2-inch "half scissors" confiscated by a security officer. This incident occurred after flying millions of miles without any issues with my trusted tools. The security officer's decision seemed unwarranted and inconsistent with my previous experiences. I felt unfairly targeted and believe the confiscation was unnecessary, especially given that other items in my possession were deemed acceptable. I intend to raise this matter with relevant authorities to prevent such incidents in the future. I seek clarification from Singapore Airlines on how situations like mine can be avoided in the future to ensure a smoother and fairer travel experience for all passengers. This incident marred an otherwise pleasant trip and left me deeply frustrated with the security procedures at Gate B7.

Hello, I am Quah Boon Sin from Malaysia. I traveled on SQ137 from Singapore Changi Airport to Milan on January 20, [redacted]. Upon reaching Milan and collecting my baggage, I noticed that one of my large bags was damaged. I reported this at the lost and found counter in Milan airport with Tracer File No. MXPSQ13023. Unfortunately, my bag is unusable and I requested a replacement, but my requests were not addressed. I also asked for the contact information of the station manager in Milan, but my inquiries were ignored. The service provided by the SQ handling agent has been disappointing, tarnishing the image of SQ. I am currently traveling in Europe and will return via Rome Airport at the end of January [redacted]. For assistance, please reach me at [redacted] Thank you.

I have reviewed my documents for my booking with SIA Ref no. WHALQ9. When I booked through Trailfinders, I requested assistance for my wife and myself from check-in to the aircraft on both journeys. However, I cannot find any mention of this in my current documents. Can you please confirm that my request will be honored? I want to ensure a smooth check-in process as our outbound flight is approaching on April 4th, [redacted].

I am writing to address issues encountered during a recent trip from Houston to Manchester, England with four passengers - Dinesh, Shreena, Ghanshyam, and Taraben Patel. Our SQ Booking References are 5RZ328 and 69KBN3 for travel on 1st March with a return on the 12th March. I had booked my elderly mother a ticket in Premium Economy for this trip to the UK due to a family funeral. Unfortunately, there were problems with the seat reclining on both journeys. The staff's reluctance to adjust the seat for my elderly mother caused discomfort. Additionally, the wheelchair assistance at Manchester Airport and upon arrival at iAH was lacking, with no service at the aircraft exit door for our return. The lack of compassion for the elderly was disheartening, especially during such a somber trip. Despite my previous positive experiences with Singapore Airlines, this recent journey left me feeling disappointed and undervalued. As a customer who paid a premium for comfort, I am dissatisfied with the service received. I can be contacted at [redacted] to discuss and clarify my concerns further. Thank you. Dinesh Patel

I recently flew from Chennai to Vancouver with Singapore Air on flights SQ [redacted] and SQ 48. The second leg of the journey from Singapore to Vancouver was quite lengthy, lasting around 14 hours. During this time, there was a considerable gap of about 10 hours between meals which caused inconvenience, especially for my wife and me as we are vegetarians and diabetic. When the second round of meals was finally served, we were told there was no vegetarian option left, leaving my wife feeling unwell due to low blood sugar. Despite the steward's effort to provide something, it was not satisfying. I have two concerns: 1) Why was there such a long delay between meals, and what provisions are in place for passengers with medical conditions like diabetes who need to eat regularly to take their medication? 2) Why was there a shortage of vegetarian meals on board, especially when the steward acknowledged that they ran out before reaching us in row 42? I am seeking clarification from Singapore Airlines on these issues but have been unable to locate a suitable email address for escalation.

Regarding flight SQ231 from SIN to SYD on March 18, [redacted]. My family always chooses Singapore Airlines for our travels. Unfortunately, during our recent flight, we experienced a challenging situation. A passenger seated in our row was significantly large, making it difficult for us to move comfortably. Additionally, he snored loudly and moved around a lot during the flight, causing discomfort to us and other passengers. We informed the flight attendants of the situation but did not receive any assistance, which was disappointing. As a result, we stood for most of the flight and chose not to eat. Despite our love for Singapore Airlines, we were let down by the lack of resolution in this matter. We have documentation of the incident and hope that in the future, steps will be taken to address such issues promptly. Thank you.

Yesterday, I was in the process of booking tickets using my KrisFlyer points and cash for myself and my husband, Rajiv Kumar Sinha. I completed all the steps, but due to a personal reason, I need to change our flight from Brisbane to Delhi from 9 a.m. to 2:45 p.m. I encountered difficulty making this change as it prompted me to contact customer service. Therefore, I did not proceed with the payment. I have been unable to locate the customer service number for Singapore Airlines Brisbane office. Kindly assist me in booking our tickets by providing the contact phone number for Brisbane. I am a senior citizen and a pensioner. Neelam Sinha

While traveling to India a couple of months ago, on the 6th of April, my family and I experienced an unfortunate situation at Cochin airport. Upon landing, we discovered that one of our pieces of luggage was missing when we went to retrieve it from the collection area. We promptly notified the airport authorities, who reassured us it would be on the next flight from Singapore and delivered to our home address. Throughout our two-week stay in India, we continuously followed up with Cochin airport. On our way back to Melbourne, we also informed Singapore and Melbourne airports of the situation. Despite submitting a claim request a month ago, we have not received any updates or resolution. We are extremely displeased with the handling of this matter and the apparent lack of concern for customers and their belongings.

I am writing about Flight No SQ [redacted] from Singapore to Kolkata on June 12th, [redacted]. My partner and I were seated in 64K and 64J. We raised some concerns with the cabin crew during the flight: a) We were not given our preferred meal choice of chicken, as only vegetarian and fish options were available. b) Children in the vicinity were served meals before us, and only after another passenger’s intervention did we receive our meals. c) The head of the cabin crew kindly listened to our complaints. d) An airhostess asked for my email, [redacted], to send a $75 e-voucher for Krisflyer purchases as a gesture of goodwill. Despite not receiving the e-voucher, I value the service on Qatar Airlines during our recent flight. I am awaiting the $75 e-voucher promised by the airline.

My booking reference number is 6UNDC2. On May 6, [redacted], we flew with Singapore Airlines from JFK, New York to Kuala Lumpur, Malaysia, with a return date of May 22, [redacted]. Unfortunately, on May 21st, Gilani/Syed MAS DR tested positive for COVID-19 during clearance. We requested a reschedule, but were informed to purchase new tickets for May 28, [redacted], as rescheduling wasn't possible. Despite our attempts to contact Singapore Airlines, we were unsuccessful. We were advised that if a passenger tests positive for COVID-19 a day before the flight, tickets can be rescheduled as per the rules. We seek a refund and are willing to provide all necessary documentation for the investigation. For further assistance, you can reach me at ([redacted])-[redacted]. Thank you. - Dr. Syed MAS Gilani.

I have a booking for SQ38 from Singapore to LAX in Los Angeles on Sept 2 at 8:45 pm. It is essential for our seats to be confirmed. I've managed to secure seats for our flight from LAX to Singapore on Aug. 20. This was crucial as we are traveling with my 14-year-old granddaughter and I needed to ensure we sit together. Despite contacting Lindblad Travel Help multiple times, I have been unable to reserve seat numbers for the return journey to the USA, even today. Your assistance is greatly appreciated. Wilma Joyce Levitan

I traveled with Singapore Airlines from Sydney, Australia, on May 26, [redacted], with e-ticket numbers [redacted][redacted] for Mr. C.F.I.C. Fernandes and [redacted][redacted] for Mrs. N.D.R. Fernandes to Goa, India, returning on September 5, [redacted]. Due to a sudden medical emergency involving hernia surgery for Mr. C.F.I.C. Fernandes, we need to cancel the tickets for September 5. Despite efforts to contact Singapore Airlines directly, assistance is needed for cancellation and refund as the booking agent referred us back to the airline. Documents of medical proof have been submitted, but responses received mention the inability to handle non-flight status queries. Humble request for understanding and assistance in requesting a refund on compassionate grounds is highly appreciated.

Subject: Urgent Help Needed for Booking Ref. 62SPJ9 I recently received an email notification from Singapore Airlines regarding Booking Ref. 62SPJ9 for a SIN-DEL flight on 2-20-24. The email mentioned a potential cancellation if a waitlisted flight is confirmed by Sept. 3, which has caused confusion as I was under the impression that this booking was already confirmed as a KrisFlyer redemption ticket. Upon reviewing my KrisFlyer account, I discovered two mileage transfers made on 8-23-23 from American Express – 30,[redacted] points for AKL-SIN (Booking ref. 62CI55) and 20,[redacted] points for SIN-DEL. Both deductions have been reflected in my account balance, with only 2,[redacted] miles remaining. However, I am unable to locate any waitlisted or pending bookings on the website. I am concerned about potentially losing this reservation due to the upcoming deadline and seek clarification or resolution on this matter promptly. Thank you for your attention, N.L. KrisFlyer No. [redacted]

I have a flight booked to Sydney, Australia, on October 29th, [redacted], with a stopover in Singapore. I will return on November 26th, [redacted], also via Singapore. As I am only 4 feet 10 inches tall, I find long-haul flights uncomfortable due to the seat length. I have an inflatable footrest that could greatly improve my comfort during the flight. I understand that I can only use the footrest when the plane is in flight and not during takeoff or landing.

As an older individual, I find the checked baggage requirements confusing, especially when it comes to my own baggage. As I am in America, I am more familiar with the imperial system of measurement. Please avoid providing metric measurements. For my upcoming economy fare from LAX to DVO, I have two cardboard boxes to check. Each box measures 26 inches in length, 19 inches in width, and 22 inches in height, and weighs 70 lbs. Can you confirm if my baggage falls within the allowed limits?

URGENT: Ms. Denia Nelson here. My SQ37 flight on 9/14/[redacted] from LAX to SIN was canceled. Singapore Airlines rescheduled me on Qatar Airways (QR [redacted]) but did not transfer my luggage. I am in Bali without my belongings as my luggage is stuck in Singapore. Please send my luggage to Denpasar Bali Airport or my Villa. Contact me at [redacted] with details. Feeling disappointed on my birthday without my personal items. Qatar is not helping. Singapore Airlines must locate and deliver my luggage to Bali. Please reach out to me promptly. Thank you, Denia