Ryanair Customer Service Issues

I am requesting assistance to cancel and convert my flight from Manchester Airport to Porto, Portugal, scheduled for 18.06, into a voucher. Unfortunately, due to my younger sister's sudden health concerns requiring urgent surgery in Liverpool, I need to stay by her side as my parents are currently out of the country. This unexpected situation leaves me as the only caretaker for her. Your understanding and help in this matter are greatly appreciated. I hope to resolve this issue promptly and appreciate any support you can provide. Thank you in advance for your assistance.

Hello, I have requested to cancel my flights above for a full refund due to having coronary bypass surgery on June 1st. It is advised I do not travel to an amber zone country for health reasons. Despite speaking to you on June 2nd and emailing multiple times, I have not received any response. I have 6 days until my flight. Additionally, my previous holiday flights in April/May were already canceled in December, and I was charged for changing them to June. I changed the dates due to COVID and to assist with your refund process. I am attaching more proof of my heart condition as the refund form only allowed for one document. My partner, who is my carer, also needs a refund. I requested to change my flight to next year but would have been charged. Given the circumstances, I request a full refund and will choose another airline in the future due to what I perceive as unfair terms and conditions. I await your prompt response. Regards, Carole M.

In January [redacted], I made flight bookings through an agent in Malta, SMS Mondial Travel Group, located on Republic Street in Valletta. The head office of the agent is managed by Mr. Alfred Cappello at SMS Mondial 65, Telghet Birkirkara, San Giljan, with a telephone number of [redacted]0. The flight code for the canceled flights was FLLC, for low-cost Airlines from Malta to Tallinn on Thursday, July 16, with a return from Vilnius to Malta on July 23, [redacted]. A refund was promised, and in February [redacted], my agent sent me a cheque for [redacted].52 euros dated December 10, [redacted], in an unstamped envelope with only a "priority" label. Even though I paid [redacted] euros for the three flights, the bank refused to cash the cheque, and I am yet to receive the refund. I am filing a complaint regarding the conduct of Mr. Cappello at SMS Mondial in Malta, as it has tarnished the reputation of Ryanair. Ryanair has proven to be honest and responsible, unlike the behavior of the agent in Malta.

I made two separate bookings through GotoGate for flights on June 27th and July 2nd. Both trips involved one layover as there were no direct flights available. Ryanair has altered the flight schedules for both bookings. One trip was canceled entirely, and the other trip had a change in departure time, making all four flights unsuitable. GotoGate advised me to contact Ryanair regarding these changes and stated that a refund would only be issued after I informed Ryanair and they processed it. Booking Details: 1. Booking L9FNR1, Flight References: V5DE4S, VEI4QX 2. Booking L9FN2N, Flight References: BB24FN, G8VP7T GotoGate's response was as follows: "Since your reservations were made with low-cost carriers such as Ryanair, any cancellations and refunds must be handled directly with the airline. We can initiate your refund once the airline confirms your booking's cancellation and reimburses us. Please reach out to the airline before we can assist further." I appreciate any assistance on this matter. Thank you. Best regards, Serika

I am having trouble obtaining a refund from Ryanair as the website keeps saying 'The airline code selected does not match the airline of any of the flights for this booking.' Here is a sample of my refund claim details: Refund Request Form Reason for Refund: Flight Cancellation Reservation Number: S43ZYI Airline Code: Ryanair (FR) One-way booking? Yes Return booking? No Affected Flight: FR535 Disrupted Flight Date: December 23, [redacted] Customer 1: Anthony Jones Email: [redacted] I am requesting a refund for all customers and flights on this booking: Yes Partial refund or specific customers request: No Any assistance would be appreciated. Thank you, A.J.

We are currently in Cyprus and have a booked flight from PFO to Bari on the 31st of July [redacted] with a return on the 4th of August [redacted]. Unfortunately, our initial flight to Bari (FR2700) was canceled by the airline. While we have the option to change the outbound flight for free, we are being asked to pay to change the return flight, which is not fair as the situation was out of our control. There are no available flights to Bari before the 4th of August, leaving us stranded. It would be unreasonable for us to fly to Bari on the 4th and return on the same day. The lack of options and flights to Bari before our return date is causing us a lot of inconvenience. The airline should reconsider and allow us to change both flights for free given the circumstances. The current situation is simply not feasible for us to travel to Bari as planned.

On 20th January [redacted], I booked two return flights from London Stansted to Bologna with booking reference LES27B, departing on 17th July at 13:40 and returning on 31st July at 15:30. I paid a total of GBP [redacted].04 for a Plus fare with a zero change fee guarantee. However, when attempting to change the flights to depart on 28th August at 11:30 and return on 11th September at 15:30, Ryanair is asking for an additional GBP [redacted].00, which is more than the cost of booking new flights for these dates at GBP 99.89 per person. I understand the terms and conditions about not refunding price differences for cheaper flights, but I would like to change my flights to the new dates without extra charges since they are less expensive than the original ones. Unfortunately, I have been unable to reach customer service through chat or phone as the queue seems to disconnect once I reach number [redacted].

Hello, I need assistance with my travel plans. I usually fly to Poland using Ryanair, but with the ongoing pandemic, I am unsure of the entry requirements. I have received both doses of the Covid vaccine and would like to know if presenting a printed Covid passport declaring my vaccination status would be enough to enter Poland. Or do I also need to provide documentation of a negative Covid test taken within 72 hours of travel? According to Polish news sources, a Covid passport, either in print or on a smartphone app, is sufficient for entry, as long as the traveler has received both doses of a two-part vaccine or a single-dose vaccine. I would greatly appreciate it if you could clarify the current border policy for entering Poland through Ryanair flights from Birmingham. Thank you, Robert Kocur.

Hi, I realized there is a minor spelling error in the surname of passenger N*** F***G** after printing boarding passes. I am unable to correct it through the manage booking feature on the app/web portal. The flight is today (4.7.) from TSF to RHO. The booking reference is K9ET4T. The correct surname should be FINZGAR with a G between Z and A. Your assistance in rectifying this mistake to avoid any issues at the airport would be greatly appreciated. Thank you.

Bonjour, Je vous prie de bien vouloir prendre en considération ma situation. J'ai réservé deux billets aller-retour pour ma belle-soeur Amal Snoussi et sa fille Ikram Snoussi, de Fès à Beauvais pour les dates du 5 avril au 19 avril, avec le numéro de réservation K83L8T, vol FR5222, payés avec ma carte bancaire. Étant donné l'annulation des vols liée au Covid-19, j'ai demandé un remboursement ou la possibilité de reprogrammer les vols du 31 juillet au 29 août pour ma femme et moi, supporterai toute différence de coût. Malheureusement, je n'ai toujours pas obtenu de réponse malgré mes multiples tentatives pour vous contacter. En tant que fidèles voyageurs de Ryanair, cette situation est exceptionnelle et déconcertante. Merci de trouver une solution rapidement. Cordialement, Hakim F. Email : [redacted]

Hello, We, N. Elmalem and S. Budin, had a disappointing experience with Ryanair on Monday, June 28, [redacted]. We were scheduled for flight [redacted] from Vienna, Austria to Tel Aviv, Israel at 06:55 AM. Arriving 3 hours early, we found out we needed an online health declaration for entry into Israel. Despite trying for 2.5 hours, the website malfunctioned. The ground steward, citing Israeli law, prevented our boarding, resulting in missed flights and additional [redacted] euros spent on new Austrian Airlines tickets. Interestingly, Austrian Airlines did not request the online form during check-in, unlike Ryanair. This discrepancy caused us financial loss and work disruptions. We seek a refund from Austrian Airlines for the new tickets and an erroneous charge of [redacted] dollars from Ryanair for an extra suitcase. Your assistance in resolving these matters is appreciated. Thank you, S. Budin and N. Elmalem

Dear members of the forum, I recently booked a flight from Memmingen, Germany to Porto, Portugal with Ryanair for the dates 26.06.21 to 03.07.21. While in Porto, I received news from the federal ministry of Austria and the Austrian embassy, stating that due to COVID-19 regulations, I was not allowed to return to Germany on 03.07.21 as planned. This forced me to book a new flight with Swiss Airline to Zurich to get back home. I had to incur the cost of this new flight as I couldn't fly back with Ryanair, which was disappointing. I now need assistance in getting a refund for the return flight. The total price paid was [redacted].94 Euro, and I am requesting half of that amount back, which is 89.47 Euro. Your help in resolving this matter would be greatly appreciated. Thank you, S.F.

Dear Ryanair Management, My name is Roberto Petrovici, and I have encountered significant issues with obtaining a reimbursement for two cancelled flights (booking references G1RIHY and X7VJ2G) due to the ongoing pandemic. Since February, I have been trying to communicate with your customer service team to resolve this matter, but it has been incredibly frustrating and time-consuming. I have clearly stated that the original card/bank account used for the booking is closed and provided evidence of this, yet I continue to face obstacles in receiving my refund. The insistence on providing proof from the bank that no funds can be transferred to the closed account is absurd, especially since I am no longer a client of that bank. I urge you to find a prompt and practical solution to transfer the reimbursement to my new bank account. It has been more than six months of distressing back-and-forth, and I am left with no choice other than seeking legal action if this matter is not resolved promptly. I expect a resolution without further delay. Roberto Petrovici

Subject: Issues Changing Return Flight with Ryanair and Customer Service Delays Hello, I've already sent two emails to Ryanair regarding my struggles with changing my return flight online. Originally, I was set to fly to Spain on the 18th and return on the 31st of this month. While I successfully changed my outbound journey, I am now facing difficulties altering my inbound flight. I managed to reschedule my outbound flight to December 19th, and I'm hoping to change my return flight (reference UY8JUG) to January 2nd, [redacted], incurring a €[redacted] price difference. Regrettably, I am unable to make this change online and wish to avoid losing money due to not meeting the one-week deadline stated on the website. I've reached out to Customer Service twice, with the following reference numbers: - [redacted] - inquiry made on 06/07/21 - [redacted] - inquiry made on 03/07/21 Despite attempting to contact the numbers [redacted]5 (asked to call back due to busy agents) and +44 [redacted] (unsuccessful connection), I have been unable to resolve this issue. I am reachable via email any time, and by phone from 17:00 onwards on weekdays and all weekend. I am willing to pay the fare difference if necessary. Looking forward to your prompt assistance. Best regards, Hilaire,

Hello, I would like to check in for flight B4PK6C on Sunday, 11/07, but I am encountering issues. The system seems to have labeled THABO Khumalo, who is 11 years old, as an adult (16 years or older), and when I try to input his correct birthdate (15/11/[redacted]), it's not accepted. Similarly, my son LUKHANYO Khumalo, who was born on 03/11/[redacted], is classified as a child (12-15 years) when he is older. The incorrect labels of 'adult/child' make it impossible for me to proceed with the check-in. I would appreciate if this issue could be resolved. Thank you. Pascale

Good morning, we are officials from the Customs of Cuneo - Levaldigi Airport. We have not received your voucher refund for reservation Z8HR6T, despite the voucher expiring and an email guaranteeing a refund within 7 working days on 23.06.[redacted]. We seek an explanation for the delay and the refund of the voucher promptly. We have waited long enough and will escalate our claim directly to ENAC at www.enac.gov.it. Email for correspondence is [redacted] Thank you.

I made a flight booking originally for July 31st but later changed it to July 20th. During the change, I added my card details to pay the fare difference, but the website froze. Initially, I thought the flight change didn't go through. I checked my bookings and saw that the flight was indeed changed to the new date, but I am unable to access the details. On the mobile app, it shows that there is an outstanding balance and advises me to contact customer service. Flight Reservation Number: Q7LN5Z.

I need to request changes to my upcoming flights. The departure flight from London to Dublin on August 25th at 1:10 PM and the return flight on August 30th at 3:15 PM have been changed. I received a letter about these changes on July 2nd, but the new times are not suitable for me. I would like to cancel both flights for myself and my wife as the communication on July 2nd mentioned a free change, which I would like to avail of. Currently, I am unable to rebook, so I kindly ask for reimbursement vouchers to reschedule the four Ryanair flights for a different date within a year from the initial booking on August 25, [redacted]. Please let me know if you can assist me directly through a response here or by phone. Thank you. - J. and G. Sewell

I am encountering issues booking flights from Rome to Marrakech. I keep receiving the following notification, despite successfully using these cards for other purchases. Is there a solution for this issue? Payment with card failed A notification from the card service provider system indicates the payment was unsuccessful. Please consider using an alternate card or payment method and attempting the transaction once more. Potential reasons for payment difficulties include: insufficient funds in the account or on the card, surpassed transaction limits (verify card settings with your bank), inaccurate card information, expired card, lack of support for installment or online payments, as well as the airline's policy of not accepting cards issued from outside a specific country.

Subject: Request for Flight Cancellation and Refund/Voucher To Whom It May Concern, I am writing to request the cancellation of my flight, Flight number ODTKUX, scheduled for 23rd July. Due to the change in Portugal's travel status to the Amber list, I am concerned about the escalating Covid-19 situation there. I purchased the tickets because Portugal was on the Green list, but with the recent developments, I am worried about getting stuck there if further restrictions are imposed. Despite my attempts to contact the Europ insurance company linked to my Ryanair booking, I have been unsuccessful in obtaining assistance. The charges for changing the flight to a later date are exorbitant, almost equivalent to purchasing a new family ticket. I kindly ask for either a refund or a voucher that I can utilize next year. Your prompt attention to this matter would be greatly appreciated. Warm regards, Aida R.