ROBLOX Customer Service Issues

I met someone in Royale High who greeted me and asked to be friends. I accepted, and we hung out, chatted, and did classes together. Eventually, she suggested I leave the game for a surprise. When I returned, she promised me 10k Robux. I trusted her and shared my password. However, she accessed my account and now I can't log in. My friends are assisting me with this troubling situation.

Good evening Roblox, I am reaching out because my son's account got deactivated, and we are worried as he doesn't want to lose his neon kangaroo in the Adopt Me game. About three months ago, we purchased game credits for our child, not realizing that the bank card information would be saved on the account. Our son unintentionally made purchases totaling $[redacted] while using his older brother's phone without permission. We have since reported this to the bank. We are seeking help to reactivate our son's account as he is feeling very down about potentially losing his neon kangaroo. We are Luz and Jaime, his parents. You can reach us via email at [redacted] and [redacted]. Thank you for your assistance.

I recently received an email from PayPal informing me that my account had been permanently banned due to alleged fraudulent activity. Upon calling PayPal for clarification, the representative confirmed the ban but was unable to provide specifics regarding the accusations. I inquired about speaking to someone who could offer more information, but was advised to use the resolution system instead. Upon attempting to resolve the issue through email, I discovered that PayPal no longer accepts emails for customer support. I primarily used my PayPal account for receiving money from my family and completing surveys, as well as paying bills; I have not engaged in any fraudulent behavior. I am unsure of the next steps to take, as the representative was also unable to provide guidance. I am requesting PayPal to clarify the situation, offer an apology for the error, verify my innocence, and reinstate my account.

I have not enabled 2-step verification on my Roblox account, using only my phone number, username, and password. A friend recently accessed my account with my permission, before I was logged out of Roblox on all my devices while trying to adjust settings. As I never set up 2-step verification, I'm unsure where the verification emails are being sent. I've invested a significant amount of money into my account and am in urgent need of assistance to resolve this issue. The standard solutions provided by Roblox assume access to the account, which is not the case here. I am willing to confirm my identity in any way needed. I am requesting Roblox's help in gaining access to my account and disabling 2-step verification as quickly as possible. Refund is not necessary, I simply want to bypass this verification hurdle.

On Saturday, February 5th, I purchased $[redacted] worth of Robux. Unfortunately, after the purchase, the Robux did not show up in my account. I waited for a few hours, hoping it was just a delay, but no Robux appeared. I contacted Roblox via email to explain the issue, but they were unable to assist me. As of today, I still have not received the Robux. I have tried various methods to resolve this, but so far, I have been unsuccessful. I am reaching out here in the hopes of finding a resolution as I am now in a difficult financial situation without the Robux I purchased.

Sehr geehrter Kundenservice, vor einem Monat habe ich Ihnen gemeldet, dass mein Konto gehackt wurde. Alle meine Robux wurden gestohlen und mein limitiertes Gesicht "Schneeflocken fangen" wurde entfernt. Obwohl mein Konto verifiziert und gesichert war, wurde ich erneut gehackt. Heute wurden erneut Robux ausgegeben und ein privater Server gekauft. Insgesamt wurden mir 3,5k Robux gestohlen. Mein Benutzername ist qqqqqqqq1115. Ich bitte um Rückerstattung der gestohlenen 3,5k Robux und des limitierten Gesichts "Schneeflocken fangen". Ich bin enttäuscht von der Sicherheit meines Kontos trotz Änderung meines Passworts. Vielen Dank.

I participated in a trade on a Discord group for game passes using fruits. A user offered me a game pass in return for dough and string fruit, which I accepted. The user then provided a VIP server link which turned out to be fake. The link prompted me for a password, and assuming I was not logged into my account on Microsoft Edge (as I usually use Chrome), I entered my password. After realizing it was a trap, I attempted to change my password on Chrome, but shortly after, I was removed from the account. I suspect the individual who shared the fake link may have hacked my account, changed the password, and kicked me out. Despite my efforts to log in with my original password, it was deemed incorrect, and the user on Discord subsequently blocked me.

In August, my mom purchased Roblox Premium on my account. She forgot to cancel it for the next month and got charged again. Unaware of this, she requested a refund. Unfortunately, this led to my account being deleted on September 7 due to "unauthorized charges." My mom, without informing me, refunded all the Robux purchases on my account, thinking it wouldn't be reopened. When I contacted Roblox with proof, they reopened my account. However, my mom never canceled the refund request with Apple Support, resulting in the account being deleted again on September 10. Roblox typically allows one account reopening. Although I am innocent in both instances, it seems challenging to resolve. How can I address this situation?

Hello, I wanted to express my disappointment with Roblox as my daughter encountered an issue when trying to log in. She was informed that her account had been terminated, which is quite upsetting as she has been a dedicated player for over two years without any prior incidents. I find it concerning that she was accused of misconduct without any explanation, especially since she claims to have been innocently playing and keeping to herself. It would have been more appropriate for Roblox to reach out to me using the credit card information and email address on file, rather than abruptly terminate her account. As a paying customer, I urge Roblox to provide concrete evidence of my daughter's alleged wrongdoing and communicate this information to me directly. Her username on Roblox is HollyDollyMolly05.

Hello, GetHuman. I'm currently facing an issue with my Roblox account. I'm trying to reach out to Roblox via email to recover my account. I have explained that I was hacked or scammed, but every time I mention I have evidence like billing emails, they keep asking me to email them from the new email address. Unfortunately, I don't have access to that email as it belongs to the hacker. I would appreciate your assistance with this matter. Thank you in advance for your help.

I have noticed a charge on my account for a robux purchase dating back a few months, which I find perplexing. Normally, when making a robux purchase, the transaction outcome is immediately known and reflected in the account balance. However, I have been charged again after several months without any corresponding robux added to my account. Despite requesting a refund, I have not received the credited amount on my debit card. Curiously, I made another Robux purchase using a different card while still awaiting the initial refund and the newly purchased robux promptly vanished from my Roblox account. This discrepancy is confusing as the transactions originate from distinct bank accounts. I am adamant on receiving a refund to the original debit card and having the robux restored that I purchased with the second card. It's worth noting that although my online record implies the refund has been processed, my bank statement indicates otherwise.

I purchased two $10 gift cards for my son, but when he tried to redeem them, they didn't show up in the correct account. He mistakenly redeemed them in the wrong account, named hgcddrfft, instead of the intended account, ganstergramps. Can someone help me fix this mix-up and transfer both $10 cards to the ganstergramps account? The email associated with this issue is [redacted] This error occurred around 3:00 PM today, on 2/8/22.

I require assistance with resetting my son's Roblox password. He has two accounts linked to my email addresses. The first account, @Crosboss13, is associated with my primary email. The second account, @copajp, was originally linked to my secondary email, which is no longer in use. I updated the email of the @copajp account to be my primary email address. However, when attempting to reset the password, I keep receiving the reset link for the @Crosboss13 account, which is not the one he uses more often. I need to reset the password for the @copajp account.

I accidentally logged out of my old Roblox account and forgot my emergency email. The account, named edgarsean, is a few years old, and I can't remember the password. I've tried different ways to recover it, like using email addresses and phone numbers, but no messages are sent to me. I'm not sure why. I really want to regain access to my account and would appreciate any help you can provide. Thank you.

Hello, I require assistance with my hacked account, "hw13hd." I took a break from Roblox for about 2 to 3 months, and upon my return, I found myself logged out. When I attempted to reset the password, I discovered that the email associated with the account had been changed. I've reached out to Roblox for assistance, but I have not received a response yet. As this is my primary account, I am in a time-sensitive situation and would greatly appreciate any help you can provide. I have proof of ownership that I can provide.

Hello, my Roblox username is Ayato531L. I want to report an incident that I believe is theft. I had purchased around 16,[redacted] Robux for a game little by little over time, most of which was spent on that specific game. Unfortunately, the moderators not only reset my progress claiming I was a hacker, but they also revoked all the game passes I had bought before. This has cost me a lot of money and seems extremely unfair. I am seeking a refund or a resolution to this issue. On top of falsely accusing me of hacking, they have discriminated against me for speaking Spanish. The loss of progress and the items I paid for is distressing.

On February 4th, my PC had an issue as its hard drive broke. I couldn't check my email and can't recall my password. I've tried all the steps Roblox support provided with no success. The username I want to recover is @fiveghfgtgdfxdf and here is the link: roblox.com/users/[redacted]/profile#!/about. An important detail is that on my registration account, I entered my birthdate as December 11, [redacted], and selected male as my gender. My initial password was [redacted]00, but I can't remember my last one, which is why I'm reaching out for help.

I am eager to use the voice chat feature on Roblox, but my verification process seems to be taking longer than expected. I have noticed that popular YouTubers seem to get verified quicker, which gives the impression that Roblox prioritizes them over regular players. I have already contacted Roblox about this issue, but they explained that due to a high demand for age verification for the voice chat beta, there are delays. I have provided proof of my age, yet I am still awaiting verification. I hope this matter is resolved promptly. Thank you.

Hello Roblox support team, I hope you are doing well. I used to have an account named Xxcris_locoxX, which I obtained through a successful trade with another account I owned. However, I encountered an issue when I couldn't log in one day. I changed the email and pin on that account to [redacted] and the pin [redacted]. It seems like I may have been scammed as I am unable to retrieve the account I traded with, which belongs to a different game. I have screenshots of the conversation we had during the trade as evidence. I logged into the account (Xxcris_locoxX) using a Redmi Note 8T and updated the email and pin. I sincerely hope you can help me recover the account as I need it urgently. I provided my ID and birthdate (08/08/08) to verify my age on that account. Thank you, and good morning/afternoon/evening. I apologize for any inconvenience, but I really need that account. I have attached images of the conversation and a screenshot showing my login to the account. I am not sure if the email on the account was changed because I am not receiving the password reset code, and I no longer have access to the phone number associated with it. You can reach me at [redacted] or [redacted] Please help me; I can provide all the evidence that the account was stolen. Thank you for your assistance.

It has been two years since I encountered a problem that no one has helped me with or bothered to reply to. I changed my age data to a false one to follow a video's steps on how to get a free item, only to realize it was a scam. I am now unable to change my age back, resulting in many features on Roblox being locked due to the false age data. I am requesting assistance from a human to understand and resolve this issue. I can provide proof of my true birthdate in various ways; I just need help rectifying the situation. My account name is XblackdragonX10, and I am requesting my age data to be set to [redacted]/2/14. I am Egyptian, so verifying my age might be challenging due to different methods of proof, but I have legal papers to support my true age. This account was not created by a parent, and the false age data was not set during sign-up, which does not violate any rules. I would appreciate it if a member of Roblox support could reach out to me on my Yahoo account instead of automated bots. I assure you that this request complies with Roblox's Terms of Service, as I am not actually underage and simply want my account data corrected. I will do my best to provide evidence of my claim. Please contact me for further details. Thank you for considering my request, and I hope to receive a response from a human representative rather than a bot. Apologies for any grammar mistakes.