Q Link Wireless Customer Service Issues

I recently received a SIM card from Q Link Wireless, and ever since then, I've been experiencing intermittent issues with calls and messages not going through properly. This problem has been causing me a lot of trouble, including costing me my job. Despite speaking with customer service about the problem, it still persists. I frequently find that voicemails appear without my phone ever ringing, indicating missed calls. Additionally, I sometimes receive a backlog of text messages all at once, dated from previous days.

I may be confused, as I was approved for the Lifeline government phone program through Qlink. I applied and got approved for free talk, text, and unlimited data. Additionally, I was approved for their EBT program and received the tablet incentive for signing up. I have been using my own phone with a SIM card and everything is working well. However, I recently received the tablet but don't have wireless internet at home. Since Qlink does not offer hotspot services, I am unsure how to get WiFi on my tablet.

I signed up for Q Link Wireless and asked to keep my current number. After checking if my number was compatible by entering my IMEI number, it confirmed that it would work. When I received the SIM card and inserted it into my phone, I encountered an issue as it displayed "network locked." If my number cannot be used on this phone, I may need to purchase a new one from a different source. This phone is crucial for my work, and keeping my number is essential.

Hello, I recently purchased a new cell phone from your company approximately two weeks ago in response to receiving numerous messages stating that my current hot pepper phone, also bought from Q Link, would not be compatible with the new network G5. I paid $69 in order to upgrade to G5. However, I believe the SIM card you provided will not function with my hot pepper phone. I urge you to address this issue promptly and send me a compatible cell phone as soon as possible. Thank you, Laura Richley.

I have an existing account with Boost, and I am currently trying to cancel my subscription. However, I have encountered an issue where my information got crossed over to Qlink, although I did not intend to do so. I am attempting to cancel this unintended Qlink account so that I can transfer ownership to another individual. Even though I never utilized the Qlink services, Boost mistakenly enrolled me in it a month ago. This situation has left me feeling frustrated, especially since I now possess a broadband box that serves me no purpose since I never activated it or obtained a phone number.

I recently made a purchase using my EBT card for a phone; the transaction was approved. After receiving the confirmation letter, I realized I misplaced the information, including the login details. Instead of the SIM card kit I received, I was expecting a regular smartphone. I lack a phone to use the kit on, so I wish to return it and request the correct phone. My details are Michelle P. residing at [redacted] Lindsey Cemetery Road G, West South Carolina, [redacted]. Your assistance in resolving this matter would be greatly appreciated. Thank you.

I recently purchased a new Q Link compatible phone from Walmart intending to use it with the SIM card provided, but I am encountering an issue as it keeps saying "SIM deactivated." Despite following all the guidelines for two weeks and having proof of purchase, the service is not working on my brand new phone. I am at a loss for what to do next.

I would like to cancel my account. My name is James Flowers, and my address is [redacted] SE Front St, Bradford, AR [redacted]. I have been receiving over 13 emails instructing me to activate my phone. When I called, the automated message insisted on walking me through steps, which was not what I needed. I wanted to inquire about using a different phone, but the system only offered the same unhelpful process. Additionally, I was informed that if I got internet, I would need to cancel my account, as only EBB is provided. This setup is useless without service. The advertisement falsely claims that the Q Link account works on tablets. My ongoing experiences with your company have been full of issues, which I do not want to deal with, and I do not wish to hear from you anymore. I will not be recommending your services to anyone.

I previously had service with your company but canceled it a few months ago. I am interested in reapplying. When attempting to do so online, it indicates that my EBB benefits will be used, but I do not want that. Can I still sign up with you? I have a new email address and have relocated. When trying to reach customer service by phone, I was unable to connect with a live representative. The automated system requested my social and address, claiming they found my application, even though I have not submitted one. I would appreciate a prompt response.

I am experiencing an issue with my phone where I am unable to make or receive calls, although texting works fine. I purchased $5.00 worth of minutes for 30 days, thinking it would solve the problem, but it did not. I also attempted to change my phone number due to the area code not matching my location, but the new number generated is still incorrect. I need a number with a [redacted] area code to match my local area. I appreciate any assistance in resolving these two issues. Thank you, L. A. Marcum

Hello, I spoke with Brandon from Q Link, who assisted me in obtaining a new phone. I attempted to make a call on my old Q Link phone, but I am unable to do so now. It is crucial that I have access to my phone to pay my bills before January 5th, as I will not receive my new phone for at least two weeks. My Q Link number is [redacted], and my account number is 1[redacted]7. Please reactivate my phone so I can settle my bills by the deadline. My Q Link phone is my only means to manage bill payments, as my T-Mobile phone is no longer performing well. Your assistance is greatly appreciated. Thank you, Rhonda Loveless.

I have been receiving emails about Qlink, but I have never used it and never received a phone or SIM card. I am currently a Metro PCS customer who applied and got approved for the EBB program three months ago to help with my Metro PCS account payment. However, I have not been able to get it to work. I am unsure if I have a Qlink account, if it is active, and if it would affect my eligibility for EBB assistance with my Metro account. If I decide to switch to Qlink, how can I do that while keeping my current phone number and device from Metro? Any assistance would be appreciated. Thank you. Julie P. (Qlink email ID: [redacted]50)

I need assistance with the "activate new SIM card" message appearing when I log into my account. I haven't received a new SIM card yet. How can I obtain one, and when can I expect it to be delivered? Additionally, I'm interested in the free tablet offer I've been notified about. I'm unsure how to enroll to claim the tablet, as I already have a Qlink account and phone service. When attempting to access the tablet options by clicking on "shop tablets," the button appears greyed out, preventing me from selecting any tablet options.

I believe my phone is lost or stolen. Recently, I was hospitalized for COVID, tested negative, but at 86 lbs, I felt unwell. After returning home, my condition worsened. After 10 days of suffering, my uncle intervened, called an ambulance, and it was then discovered I had dropped to 72 lbs and was suffering from malnutrition, experiencing blood clotting issues.

I apologize for the confusion; I did not intend to send my message to you. I was hospitalized on November 27, [redacted], and it seems UPS left my phone on my porch on November 29, [redacted]. I want to clarify that I am not responsible for the phone. It is perplexing why they would leave a potentially valuable item on a porch. I am contemplating switching to a different company entirely. The inconvenience is significant, especially considering I have been eagerly awaiting this phone for quite a while. I urgently need it now, particularly in case I need to make an emergency call due to my current breathing condition.

I was misled into switching to their service under the impression of receiving an unlimited plan with limitless data, talk, and text. Unfortunately, upon complaining, I was informed that the term "unlimited" only refers to the plan's name, not its actual offerings. This left me without internet access on crucial days when my children required it for online homework. As a result, I had to invest in a new phone and a different plan that includes internet, adding extra expenses to my budget.

Hello, I was expecting to receive a free phone and a tablet with unlimited data when I signed up for the SIM card, but all I received was the SIM card. I would appreciate receiving the items that were promised. You can reach me at [redacted] or [redacted]. Thank you for your time and assistance. Warm regards, Charissa L.

My son, Tyler, had an awful fight with his father, which led to a high-speed chase with the police. Tyler took my phone when he left, and his girlfriend stayed inside the car as he ran from the police. At that time, he left the phone behind, and the girl, who is from Richmond, Indiana, not from Seymour, took the phone to make calls. I am unsure if she has returned home or where she is now, but my phone is missing. No one had any business touching my government phone. It seems I can't leave anything in my house as my kids and their friends take them. We had to ask them to leave, but unfortunately, my phone has gone missing. Thank you.

I recently contacted Q Link regarding porting my number to another carrier. Despite repeated attempts, the agent provided me with incorrect account number and PIN information three times. Even when this error was pointed out, it was disregarded. After finally receiving the correct details, my number was suddenly deemed ineligible for porting. Despite my numerous inquiries, the company refuses to provide a satisfactory explanation and hangs up when pressed for answers. I have been with them for years and wish to keep my number but am feeling trapped as they prevent me from porting out. I request that they permit the transfer of my number to the carrier of my choosing.

My phone is causing me a lot of frustration. I am experiencing issues where incoming calls go straight to voicemail without ringing, and when I make outgoing calls, I lose network connection and the call disconnects. A friend has tried to help, but the problem persists. I have another compatible phone with Q Link Wireless and the IMEI number is [redacted][redacted]. I need assistance matching the SIM card to my phone so I can use it. However, I am on a limited income due to disability and cannot afford any additional expenses. Thank you for your help. -Gary M.