Netflix Customer Service Issues

Hello, I contacted customer service to cancel my Netflix account. I paid until November 21st but misunderstood that I wouldn't get a refund for November, which amounts to 109kr. Although I won't be using Netflix now, I may return later. I've been a subscriber for over a year, and it's been fine, but I wish to have a refund for November as I've ended my subscription. I appreciate any assistance. My account email is [redacted] and my name is Khaoula Garfatta.

Good afternoon, I am encountering some issues with my Netflix account. On September 27, [redacted], I was charged $8.99 for the month. Then, on October 22 and 26, I was charged $8.99 twice. Currently, I am unable to access my account as it is prompting me for information as if I am a new user, despite being a customer for about three years. I would appreciate any assistance you can provide to resolve this frustrating situation. Thank you, Kjr.

Hello, I reset my TV and couldn't access my Netflix account. I reached out to your help desk and spent around thirty minutes trying to link my account without success. Even though you are still charging my card for the service, the assistant could not locate my account with the provided card details, which is the only one linked to it. I ended up creating a new account, resulting in double payments from the same card. My new account is under the email address ([redacted]), and this is the one I want to keep. Please advise on how to cancel the first account as nobody seems to know how, even though your company can find it for billing purposes. Thank you, James L.

To whom it may concern, I am writing to express my concern about a show on NETFLIX called “Cuties” which sexualizes children. The way the show portrays young girls in sexual positions with provocative camera angles is disturbing, and it serves as viewing material for those with inappropriate inclinations. This kind of content only re-victimizes the young actors involved. Despite being subscribers for many years, my husband canceled our subscription due to the continued availability of this show. As a family with a 13-year-old daughter who enjoys appropriate programming on NETFLIX, we find it unacceptable to be exposed to such content. We urge NETFLIX to reconsider airing this show and to prioritize removing it from the platform. It is vital to protect children from being objectified in this manner. Thank you for considering my request. Sincerely, A concerned parent

I noticed there were three charges on my account in November [redacted]. I upgraded my programming from basic to the next level and then canceled the top programming due to the high cost. Currently, I am on a plan one level above basic. I'm concerned about being charged multiple times and should only be paying around $13.00 per month. I acknowledge there might be a charge to cover me until January [redacted]. Thank you for your assistance. Rox Jerome

I encountered this screen on my computer while attempting to watch a movie yesterday. It indicated that I need to upgrade my computer to continue accessing Netflix. I am unsure if this message is from your company or a scam. Unfortunately, I am facing difficulties as I am older, dealing with health issues, and do not possess the knowledge to update my computer. Moreover, I lack someone who can assist me in this matter. I seek guidance on how to proceed, especially during this crucial time of the year when I cannot afford to lose access while still paying for the service. Thank you, H.R.

In Gran Alacant, there's a telecom provider named Avatel offering free Amazon Prime with their TV packages. I've captured a photo for evidence, available to share with you as an attachment. If Avatel is giving it for free, why am I still paying for Prime? Avatel's TV package includes access to [redacted]+ TV series and films from NETFLIX, along with UK channels not directly accessible to me. Is this situation fair? Avatel insists it's all above board. Best Regards, B. Easton

Bonjour, Je possède déjà un compte que j'utilise régulièrement. Lorsque j'ai tenté de le connecter à ma télévision, j'ai fait une erreur et ai donc involontairement réactivé un ancien compte avec une adresse e-mail différente. J'ai immédiatement annulé cette action en moins de 10 minutes. Je souhaite maintenant savoir si je serai facturé pour cette activation d'abonnement par Bouygues Telecom. Merci.

I am experiencing issues with my Netflix account. When attempting to login on my smart TV, it displays an error message: "WE'RE HAVING TROUBLE ACCESSING THESE TITLES FOR YOU RIGHT NOW. PLEASE TRY AGAIN." On my Android phone, it shows: "CAN'T CONNECT TO NETFLIX, RETRY" and "SORRY WE COULD NOT REACH THE NETFLIX SERVICE, please try again later." I have already made my payment, so that is not the problem. I have been facing this issue for over a week now. How can I address this problem?

Is it possible to communicate with JustAnswer without registering? My smart TV is having trouble connecting to the network today. We reside in a rural area with slower internet speeds. Connection problems arise occasionally, but I usually resolve them by following the network status procedures. However, today I've attempted to reconnect multiple times without success. Furthermore, while watching shows like Quantico, the audio cuts out during the last few minutes. We rewind the episode to catch the missed ending.

I called customer service to cancel my expired debit card and add a new one. The representative guided me through the online process. I was assured that the account was updated successfully. However, I received an email stating that the payment failed. I invested around 20-30 minutes on this call. I am puzzled by what went wrong. Erling G., customer

I believe cancelling Cowboy Bebop prematurely was a mistake, especially since completing just one more season could have done the story justice. There is a devoted fan base for this show, myself included, who will continue watching for years. Even if it's not a huge money maker, there's an obligation to the artists and fans to finish the story as intended. The plot is well-crafted without unnecessary filler, staying true to the original masterpiece. I have never felt compelled to write about a show before, but news of the cancellation before I finished watching has left me heartbroken. I urge you to reconsider for the fans and in respect of the art's intended consumption. Please, let Cowboy Bebop continue.

Subject: Update Payment Information Request Dear Customer, It has come to our attention that there might be an issue with your payment details on file. Please take a moment to review and update your billing information promptly to ensure uninterrupted service. Thank you for your prompt attention to this matter. Sincerely, Mark S. VP, ACME Inc. Office: +1[redacted] Mobile: +1[redacted] Email: [redacted] Website: www.greatroofing.com Address: [redacted] Somewhere Road, Some Place, SW

I canceled my Netflix subscription a month ago because I wasn't using it, but recently when I tried to buy a Christmas gift for my grandpa on Amazon, I was asked to update my payment method for two days even though I had enough money. I thought it was an error on Amazon's part, but just now I checked and realized my Netflix account was still active and I was charged for the month. I have canceled Netflix again, please refund my money.

Yesterday, I purchased a new TV and attempted to set up Netflix on it. Meanwhile, I noticed a charge of $17.99 on my account. I already paid this same amount on December 6th. Since I am an existing customer, I am puzzled as to why I was charged for updating my Netflix account. This unexpected charge caused my bank account to go into the negative, which I only discovered after receiving an alert. Thank you. - Mary S.

Today, I signed up for Netflix for the first time. While selecting the Rs. [redacted] plan, I added my payment method using UPI on GooglePay. The transaction went through, but shortly after, my account was put on hold, prompting me to add a different payment method. Despite trying other UPI IDs, I couldn't resolve the issue, so I ended up canceling my subscription without watching anything. I haven't received any information about a refund for the deducted amount yet, which is concerning.

I believe I may have accidentally subscribed to the premium plan instead of the basic one. Before I switch, could you please clarify the differences between the two plans? Additionally, I have a smart TV and would like to remove the existing Netflix account to add my own. However, when it prompts me to deactivate, I'm unsure if it will only remove the current account or completely deactivate Netflix on my smart TV. I'm hesitant to proceed in case it results in Netflix being removed entirely from my smart TV.

Hello, I signed up for Netflix on the 17th of last month and watched a bit but not much. I decided to cancel, but today, on the 17th of December, I noticed a second charge on my account. I would like a refund for that charge as I no longer wish to continue using the service. If Netflix needs to charge me for the extra day, that's fine. It's not that the service is bad; I just don't need it very much. Thank you.

Hello, I am Patricia Mary Brown from 5/23 Knopwood Lane, Huonville, [redacted]. My date of birth is April 13, [redacted], and my mobile number is [redacted]. In September, I believed I had canceled my Netflix account. However, I noticed that I am still being charged for the service. A payment was debited on December 8, [redacted]. Due to no longer having internet access and financial constraints, I kindly request the immediate cancellation of my Netflix subscription. Your prompt action to cease further payments will be greatly appreciated, as I currently do not utilize the service. Best regards, Patricia Mary Brown

I recently cancelled my Netflix service, and I have received a confirmation of the cancellation. My account is now inaccessible, which is as expected. However, I was surprised to receive a notification this morning about two additional DVDs being shipped to me. Considering the policy of charging $14 for unreturned DVDs after a certain period, I am unsure about the protocol in this situation. I believe I should not be held responsible for DVDs sent out after the cancellation of my account.