Kiwi.com Customer Service Issues

Good morning, I made a refund request in September for the canceled Cagliari-Verona flight. I'm waiting for a response from the airline. I have contacted Ryanair multiple times for an update on the refund, but they keep asking for the email address linked to my flight booking through KIWI for more specific information. Unfortunately, I can't locate this email anywhere. Could you kindly provide me with the information so I can expedite the process, considering it has been 3 months already? Thank you in advance for your cooperation and understanding. Best regards, R. Cuccu

Due to an error on the part of Kiwi.com, I was unable to complete my trip. My final destination is Mexico, but Kiwi.com marked it as Miami. Because of this mistake, Aeromexico did not allow me to board, confirming the error was from Kiwi.com. I am requesting a rescheduling of my flight to Mexico City. You can contact me at +[redacted]3 or [redacted] I am awaiting a response.

Hello, I made a booking for 2 flight tickets to Athens on June 16th (booking number [redacted] [redacted] [redacted]) with an additional checked bag. During the return flight, I was informed that I had not paid for the checked bag and had to pay at the airport. I reached out to your customer service via phone, provided all the necessary details as requested, but have yet to receive the refund promised. I was told the refund process could take up to 3 months, but I have not received any updates or information from your end. How can I proceed to receive the refund?

I bought this ticket on August 8, [redacted], for my son. When he got to the airport, he was informed that Portugal was closed, refusing to let him board. He contested that Portugal was not closed and mentioned the strike action by Portuguese authorities at the time. Despite showing an email indicating he was denied boarding, they still insisted. He requested a refund and to cancel the ticket. Later that day, he flew with Emirates Air and successfully reached Lisbon, showing that the borders were indeed open.

Booking [redacted]83 Due to the current situation with Corona, Airarabia had to reschedule/cancel my connecting flight from Lisbon, Portugal to Fez, Morocco. Consequently, I need to adjust my flight from Munich to Lisbon via London accordingly. I do not have the new travel dates yet, so I am unable to provide details at this time. I am requesting a credit for this situation.

Hello, I am Iryna, and you can reach me at [redacted] I need to verify details regarding booking [redacted]39. I purchased a ticket from Kiev to Malaga for 24.12 with a layover in Rome. The flight from Kiev to Rome is with Wizz Air, and from Rome to Malaga is with Vueling. Ukrainian tourists are currently not allowed to enter Italy due to covid restrictions. Both flights are from the same airport on the same day. My concern is if I will be allowed in the transit zone in Italy, considering the different airlines or any other factors. Thank you.

Subject: Urgent Cancellation Request for Flight Booking [redacted] Hello, I would like to request the cancellation of flight reservations for 4 adults traveling from the 13th to the 17th of January [redacted]. Due to recent travel restrictions imposed by Israel on Dubai because of the Covid-19 infection, we are unable to proceed with the trip. As per the terms outlined in the Consumer Protection Act, we are eligible to cancel the flight at this time as it is well in advance of the departure date. Attached, you will find the flight voucher for reference. Please process this cancellation request promptly and provide a refund accordingly. Thank you for your prompt attention to this matter. Best regards

Hello everyone, I am reaching out regarding a flight cancellation and the pending compensation for my ticket purchased through the company. I am inquiring about the timeline for the refund process. My booking reference is [redacted]31. The contact number related to the canceled trip is +[redacted]. I am Anzhela Kinash. Could you please confirm if this information is sufficient to check the status of the refund? Thank you, Anzhela Kinash

Subject: Regarding KiwiCo Subscription Issue Hello Support, I would like to address the accidental purchase of the second subscription. I had only intended to gift one to Nathan Pacheco. Thank you, Tommy Pacheco --- Hello Tommy Pacheco, Thank you for reaching out to KiwiCo. I have canceled the subscriptions on the account and processed a refund for $[redacted].86. Please allow 5-7 business days for this to be completed. Have a great day! Eddie --- Hello KiwiCo Customer Service Team, I noticed that both subscriptions were canceled when I only wanted the second one canceled. Could you please reinstate the first one with the correct pricing plan we ordered? It was meant for our son for Christmas, and we were expecting that order. Thank you, Tommy

Subject: Regarding Refund Status for L.Y. Booking Dear Sir/Madam, I am reaching out regarding my partner's request for a refund on tickets purchased through Kiwi.com in July [redacted]. The tickets, booked under the name Lihong Yuan with booking number [redacted]80, were for a flight from Brisbane to Shanghai on 17/7/[redacted]. Upon arrival at Brisbane airport, we were informed that my partner was unable to travel due to transit restrictions via Hong Kong to mainland China. Despite efforts to rebook a direct flight or find alternative routes, the options were limited and costly. Consequently, my partner contacted Kiwi.com on 20/7/[redacted] to request a refund, which was advised to take 3 months. Regrettably, several attempts via phone and email have been made to Kiwi.com without any progress on the refund front. This delay in returning the funds, essential for my partner's financial stability during the pandemic, is concerning. The urgency to visit her mother in Shanghai, who resides in an aged care facility, further amplifies the need for a prompt resolution. Understanding the challenges faced during this period, I seek your assistance in providing clarity on the expected timeline for the refund. Your prompt attention to this matter would be greatly appreciated to avoid escalating the concern to relevant consumer protection authorities. Yours sincerely, P.S. on behalf of L.Y.

Bonjour, Je vous écris pour signaler que je rencontre des difficultés à modifier mon billet en raison des restrictions en vigueur. Je prévois de voyager en Israël, mais les frontières restent fermées aux étrangers. Je souhaite effectuer une réservation pour le 14 février [redacted], cependant, seuls les changements jusqu'au 3 janvier [redacted] sont autorisés. Je n'ai pas l'intention de voyager à ces dates. J'ai pris des captures d'écran de ces informations depuis votre site web. Je demande soit une modification de ma réservation pour le 14 février [redacted] au départ de Bordeaux vers Tel Aviv avec retour le 1er mars [redacted], soit un avoir pour une durée indéterminée, ou un remboursement. En l'absence de réponse de votre part, je me verrai contrainte de porter plainte et d'entamer des poursuites judiciaires pour non-respect des conditions liées à mon billet (Dossier [redacted] [redacted] [redacted]). Par ailleurs, je constate que des billets sont disponibles pour le 14 février [redacted] sur votre site. Cordialement, Sonia B.

Hello, I used Kiwi with the booking reference number [redacted]40. We had flights scheduled for July 20, [redacted], from TLV to Vienna, but we had to cancel due to our baby's illness. I have contacted Kiwi multiple times via email to cancel our flights, but I have not received a confirmation of cancellation, which I require to claim a refund for our tickets. Kindly send me a confirmation of cancellation promptly to my email so that I can move forward with the refund process. Thank you, M. Hirshowitz

On the 5th of November, the airline canceled a part of my flight itinerary. Despite reaching out multiple times with alternative options such as switching to an economy class flight, I was met with promises of resolution but no follow-up when I checked. Suddenly, on the 18th of November, I found myself blocked from messaging through the airline's app. With my flight scheduled for the 20th of December, I am still awaiting any communication or rebooking confirmation for the missing leg of my journey.

Hello, good afternoon, I am Humberto Salvador Garcia. I need your help with a flight I had scheduled for December 17, [redacted], from Lima to Antofagasta departing at 1:55 with booking code [redacted]23 on flight H2805. I needed to make a change due to a personal issue, so I contacted the airline to request the change, but I never received a response. I have called, sent messages, and emails, but have not heard back. Please assist me as I cannot afford to lose the money spent on the ticket. I would appreciate being rebooked on another flight. I look forward to your response at [redacted]

Subject: Flight Cancellation and Refund Request I am requesting the cancellation of my flights on December 27, [redacted], with Ryanair from Dortmund to Oslo via Poland, and on January 2, [redacted], from Oslo to Hamburg with Eurowings due to Norway being declared a high-risk area as of December 19, [redacted]. If cancellation is not possible, I would like to discuss rebooking options. I kindly ask for a refund of the flight prices. As I am unable to reach you by phone, please contact me promptly via email at [redacted] or on my mobile at 0[redacted][redacted]. Thank you for your attention to this matter. Best regards, IM

Hello, I am Mr. Hannoun Emmanuel, and my booking number is [redacted]34 for the flight from Paris to Tel Aviv via Zurich on 19.12.21. I purchased the ticket on your website on 6.11.21, using a credit card ending in [redacted]. I had to cancel my flight due to Corona restrictions and was informed by the airline (Lufthansa instead of Swissair) that I would only receive a refund of 50 euros for airport taxes. However, the refund was intended for a different credit card number that did not match mine. Despite explaining the discrepancy, they insisted on transferring the refund to that unknown card. I suspect it might be associated with a Kiwi account. Kindly confirm that the refund will be processed to the credit card ending in [redacted]. Thank you, Mr. Hannoun Emmanuel

Dear Sir or Madam, We had a round trip planned between Bordeaux and Edinburgh on December 22 and 26, [redacted] with Ryanair. Due to the French government’s regulations to prevent the virus spread, our tourist trip to the UK is no longer feasible. We kindly request a reimbursement for the flight booked through Kiwi with the reservation number [redacted] [redacted] [redacted]. Best regards, Madame Fontecave and Monsieur Chignac

Hello, on August 14, [redacted], I made a reservation (payment and debit made on my account) on kiwi.com for a departure on January 9, [redacted], to Spain. I have a reservation number from Kiwi and a reservation number from Ryanair, but despite this, I cannot find my reservation on the Kiwi site. It says I have no current reservation, but Kayak can find it but is unable to manage it. Could you please guide me on this? Thank you. Best regards.

Hello, I purchased a ticket for my friend, T. Pliasun. She was born on January 17, [redacted], in Dnipro, Ukraine. Her passport number is FG558441. I bought her tickets for December 24 from Dnipro to Amsterdam, and December 27 from Amsterdam to Dnipro. I paid [redacted] euros and provided her email. She hasn't received any information or tickets. Could you please email the tickets to me at [redacted] so I can forward them to her, or try to send the tickets again directly to her at [redacted]? Alternatively, could you provide me with the booking number so I can check for the tickets on your website? Thank you, Nico H.

Dear Sir or Madam, I received an email regarding an out-of-pocket refund offer. I am supposed to agree to this by January 8th. However, every time I agree to the conditions, I am redirected to a page stating, "Sorry we couldn't continue with your refund." How can I successfully agree to this option and receive my refund? Could you investigate and resolve the technical issue, perhaps by providing a new link? Alternatively, can my message serve as acceptance of the agreement? My booking number is [redacted]. I look forward to your prompt response. Best regards, Ina Stiehler