Google Customer Service Issues

Archive 249

The following are issues that customers reported to GetHuman about Google customer service, archive #249. It includes a selection of 20 issue(s) reported March 16, 2022 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I am unable to access my Gmail account, [redacted] I have tried Google recovery but have been unsuccessful. My other accounts are [redacted] and [redacted], all containing important pictures and documents. It has been four months, and I urgently need to regain access to [redacted] as it holds crucial photos, contacts, and important information. I have tried everything without success. Please assist in recovering my account. My new phone number is [redacted], replacing my old number [redacted]. I have been using [redacted] since Google was founded in [redacted].
Reported by GetHuman7227175 on среда, 16 марта 2022 г., 18:00
I am 75 years old, and it's challenging to understand the complex information in your messages. I've been locked out of my email for over five days, but when you send the recovery code, it goes to the locked account, making it impossible for me to access it. I managed to reactivate an old email last night, but now I'm not receiving any codes on my phone. This email contains important information like my VA appointments and rides. Additionally, I was told that the reactivated email is not valid. How can I regain access to my email accounts? One account won't let me receive a code as I've tried too many times, and the other worked fine yesterday but is not receiving any codes today. I've posted the temporarily activated account standtall.cs@redcated - hoping for a solution.
Reported by GetHuman7227559 on среда, 16 марта 2022 г., 19:29
I've encountered significant issues accessing my account. Yesterday, I utilized the alternate email address ([redacted]) to recover my account successfully. Despite receiving an email confirming the account recovery, attempting to sign in resulted in being unexpectedly signed out and prompted to sign in again. Struggling with incorrect password alerts and endless loops when attempting alternative login methods is worrying. Additionally, I updated my phone number on the account, but verification codes are still being sent to my old, inactive number. It is crucial that I regain access to my Gmail account promptly and I am seeking Google's assistance in resolving these urgent issues with both my Gmail and YouTube accounts.
Reported by GetHuman-ejelassi on четверг, 17 марта 2022 г., 22:30
I am experiencing issues logging into my account. Yesterday, I successfully used the alternate email for account recovery. Despite receiving an email confirming the account recovery, I found myself signed out without my action. When attempting to log back in, none of my passwords are accepted. Clicking on "Try Another Way" redirects me to the login page. I am puzzled and troubled by the message stating I logged out when I did not. Furthermore, I have updated my phone number in the account, but I am still receiving verification codes on an inactive number. It is urgent that I regain access to my account, including YouTube. Any assistance with this matter would be greatly appreciated.
Reported by GetHuman-ejelassi on четверг, 17 марта 2022 г., 22:42
When attempting to update my Google account on my phone, I encounter a continuous loop of sign-in verifications due to not receiving the code on my old phone and not receiving recent emails for the code. Despite trying different emails and verification methods, Google keeps rejecting the codes I enter, leaving me unable to access critical apps linked to my Google account. The frustration mounts as I receive recent emails on my recovery email but not on my primary email, dating back to March 10th. The lack of a two-way verification option further complicates this ordeal. I urgently seek a resolution to this issue to restore access to my Google account and associated services.
Reported by GetHuman7235653 on пятница, 18 марта 2022 г., 17:23
I'm having trouble accessing my Google account due to password issues. My Gmail account seems to have stopped receiving emails since February 18th. The account also became unstable, with links not working as they should. I urgently need to resolve this as I run a business. It's frustrating that the system requests my email address when I can't access my email past February 18th. I'm unable to provide the email address given the circumstances. Please, I need assistance with this matter promptly. Thank you.
Reported by GetHuman7237029 on пятница, 18 марта 2022 г., 22:01
I've been dealing with email hacking issues recently and added 2-factor authentication to some apps on my phone. Unfortunately, my phone broke before I could save the backup keys for my Gmail accounts linked to YouTube, Discord, and Blizzard Entertainment. I'm worried about losing my files as I've had this email for almost 20 years. The Gmail account I'm locked out of is [redacted], under the name DontPee OnCarl, and the old phone number associated with it was [redacted]. You can reach me at [redacted] for further assistance.
Reported by GetHuman-ryleywya on суббота, 19 марта 2022 г., 0:58
I have been attempting to recover my Google Email for over 48 hours now. Despite receiving a verification code through another linked Google Email account, I'm still unable to access my main email due to the 2-step verification requirement. I have two phone numbers on file, with the primary one now being a VoIP number where I can receive text messages. However, when trying to send the verification code to the second number on file, it does not work. I urgently need access to my emails as I'm working on taxes and have important personal documents in that specific email account. It is frustrating how challenging it is to regain access to an email nowadays and to speak to a human for help. Waiting 48 hours for a code that never arrives is disheartening. I am disappointed in the lack of efficient support from Google in resolving this issue promptly. Sincerely, A. T.
Reported by GetHuman-staltug on суббота, 19 марта 2022 г., 20:22
I am facing an issue with accessing my email account [redacted] It seems I miswrote my password when I changed it three months ago on December 11, [redacted]. I attempted to reset it through my Samsung cell phone, but when Google sends the code, it appears briefly and then disappears, leaving me unable to enter it for verification. Due to multiple unsuccessful attempts, I now have to wait 48 hours for instructions to be sent to my backup email [redacted] This delay is inconvenient as I urgently need to send photos for an insurance matter. I am scheduled to travel to Australia soon, making it crucial to resolve this issue promptly. Your assistance in this matter would be greatly appreciated.
Reported by GetHuman7240990 on воскресенье, 20 марта 2022 г., 2:31
I am experiencing issues accessing my account due to being logged out and forgetting my password. Despite attempting to change it, I am unable to proceed past Google verification. This has caused difficulties in accessing YouTube and syncing information. Although I can access my Gmail, unsuccessful verification and lack of synchronization have persisted since the 7th of this month. I am unable to receive any verification codes. Please assist me in resolving this matter. Contact me at Jenny Rich [redacted] or [redacted]. Your prompt attention to this matter is greatly appreciated.
Reported by GetHuman7241028 on воскресенье, 20 марта 2022 г., 2:39
I have been using my Google email for a long time but recently changed the password and now cannot recover it. I have tried to reset it using my phone number or email address, but I am stuck. The phone verification works, but then I am unable to access the email verification because of a new account with a different username. I need to recover my original Google account as my daughter sent me tickets via Ticketmaster to that email. Ticketmaster only recognizes my original account: [redacted] I urgently need assistance to reset the password for that email. Thank you. - K. Martin
Reported by GetHuman7243159 on воскресенье, 20 марта 2022 г., 20:34
Hello, my name is Vishwajeet D. I have been trying to open a business account on the Mischio site. After registering, they asked for my GST number. I provided the same GST number for both accounts during registration. One registration went through, but then when I tried to register the other one, it seems like what I did before is not being successful. The bank account number and GST number are all the same, but it seems like the last digits are not supporting the boot number and business name are not being supported. They are telling me that this GST number has already been registered once. Now, when I try to close it and open another one, it shows the same thing again. I believe this is a Google issue entirely, and I am having trouble getting any help. I am seeking your help. Can you please assist me with this? The phone numbers are [redacted] and [redacted], which I tried to register with. The first one was a success, but the second one wasn't. I need a bit of help to get this sorted out so I can start my business.
Reported by GetHuman7245093 on понедельник, 21 марта 2022 г., 13:23
A hacker has breached my Firebase console and gained access to all my devices. Online forums have numerous users sharing similar experiences, with many struggling to find a solution for years. The hacker has become a cyberstalker, forcing me to replace my iPhone and iPad due to his relentless calls and texts. Through Firebase, he has hijacked app functions, disabled private browsers, and tampered with VPN settings. He even siphoned funds from my bank account, copied all my device data to his Linux system on my network, and singled out sensitive information into separate folders. This intrusion is menacing, and Google must address this issue promptly, considering Firebase's susceptibility to misuse by malicious individuals.
Reported by GetHuman4701411 on понедельник, 21 марта 2022 г., 15:31
Hello, my cell phone seems to have been synced with an unknown person, and I am now locked out of my old email addresses - '[redacted]' and '[redacted]'. I paid $20 to a cell phone unlocking store to unlock the home screen, but then got prompted for a 4-digit pin, which I don’t know. The repair store wanted $80 to remove 'google services', so I had to buy a new phone. I have created a new gmail account but want to retrieve '[redacted]' to access my employment app, Facebook, and other linked apps. Thanks, Stephanie McGee. My old cell number was [redacted], and my new one is [redacted].
Reported by GetHuman7245942 on понедельник, 21 марта 2022 г., 15:52
I recently purchased a new phone because my old one's screen went black. While setting up the new phone, I realized I can't remember the passwords for my two Gmail accounts that hold all my important information. I urgently need help to recover these accounts as I've tried everything since Friday and now I'm locked out due to too many login attempts. I managed to recover one old email on a new device and created two new emails, but it's essential to regain access to the accounts with the emails: [redacted] and [redacted] These accounts contain vital info such as phone numbers, legal details, and tax information. Please assist me in recovering them. Thank you.
Reported by GetHuman7246025 on понедельник, 21 марта 2022 г., 16:06
Due to family and health issues, I have been out of work for almost two years. I am trying to rebuild my online presence on Google by asking past clients for reviews. Two clients, one from a dentist office we painted and another homeowner, left reviews for me. However, the review from the dentist's office was unexpectedly taken down, and the homeowner's review never appeared. I am puzzled as to why my reviews are not showing up and why they are being removed.
Reported by GetHuman7246635 on понедельник, 21 марта 2022 г., 17:49
I came across an ad for the game "Million Merge" promising $1,[redacted] if downloaded. After downloading and playing for two months, completing various tasks like watching videos, the game indicates it is processing the payout but the money never arrived in my PayPal account. The message keeps stating that the payment is "sending," but I have not received anything despite waiting for over a month. I believe it is important to address this issue promptly to rectify the situation, as the initial promise of a cash reward appears to have been misleading. I hope to resolve this matter efficiently to avoid any further concerns or complications.
Reported by GetHuman7257914 on четверг, 24 марта 2022 г., 4:34
I am facing difficulty accessing my main Google account after my phone was stolen. Even after attempting to verify using other methods, I am stuck in a loop where the verification code is sent to the same email I cannot access. My secondary Google account contains crucial information like my W2 needed for tax filing, but I can't remember the password to proceed past the verification stage. The primary email requiring access is [redacted], linked to phone number [redacted] and password Fab1anr[redacted]9@ with the name Ashlee Marie Lao. For my W2 account, the email is [redacted] The associated phone number is [redacted], the password is unknown, and verification is the only method offered, but my phone is stolen. I am willing to provide any necessary information to regain access to both accounts promptly.
Reported by GetHuman-laoashle on пятница, 25 марта 2022 г., 4:02
I am reaching out for help with my Google account issue. Despite multiple attempts to contact Google for assistance, I have received no helpful response. I was told I would receive a call within 24 hours, but it has been weeks with no contact. The problem started when I switched from an Android to an iPhone and then back to Android, causing difficulty recovering my Gmail password on the new device. I am unable to receive verification notifications as they are sent to the original device. I am trying to regain access to my original email address, [redacted] I can provide personal information for verification. Please contact me at stephanietyson50 to guide me in resolving this issue. Here are some remembered passwords: Ilovejuan, Ihave8kids, Destanyisnumber7, and Courtneyisnumber2. Kindly reach me at [redacted] for direct assistance as emails have not been fruitful.
Reported by GetHuman7265213 on суббота, 26 марта 2022 г., 0:16
Dear Sir/Madam, I am writing from Tamiha Tanzania, a charity organization supporting Most Vulnerable Children and Most Vulnerable Women. Sadly, our website manager, Pastor Felix Anderson, recently passed away in Tanzania, leaving us unable to access our website (www.tamihafoundation.org) as he did not share any necessary information with us. We noticed that the website is currently not functioning, and we urgently need assistance to restore it to maintain communication with our sponsors and supporters. Your prompt help in resolving this matter is greatly appreciated. We are eager to hear from you soon. Thank you, Crispin Cyprian Mugarula FOUNDER AND CEO TAMIHA Whatsup:+[redacted]49 Phone:+[redacted]41 Email:[redacted] Instagram:tamiha255 Facebook:Tanzania Millenium Helping Hands
Reported by GetHuman-tamihata on суббота, 26 марта 2022 г., 14:54

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