Google Customer Service Issues

Archive 240

The following are issues that customers reported to GetHuman about Google customer service, archive #240. It includes a selection of 20 issue(s) reported January 17, 2022 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I received a call from an employee named Disha, who informed me that I would only need to pay [redacted] for document processing. When I asked about hidden charges, she assured me there were none. She also stated that the company would cover visa, accommodation, and meals once I was selected. However, two days later, I was told I needed to pay 10k for an interview round and potentially 1.20 lakhs for visa and other processes if selected. I spoke to her senior, Aditya, for a refund, but he refused and was unhelpful. He was rude and argumentative, lacking basic manners. It's troubling how Esse India is damaging my current company's reputation without cause. I seek assistance in removing their fake comments and taking action against them to prevent future harassment of others.
Reported by GetHuman7031084 on понедельник, 17 января 2022 г., 10:31
Since yesterday, I've been facing an issue where I can send emails but unable to receive emails on my "paulamartinteam.com" email accounts hosted by you. I use Gmail accounts and have checked all connections using Apple Mail's Connection Doctor, which shows everything is fine. This problem persists both in Apple Mail program and when accessing the email accounts via a browser. I would appreciate assistance from a support representative. Our organization also has a Google Workspace subscription. Emails that cannot be received: [redacted] [redacted] [redacted] - S. Martin
Reported by GetHuman-stevenwm on понедельник, 17 января 2022 г., 16:13
I'm currently locked out of my account because my Gmail stopped working. An error message indicated my account is outdated, and despite multiple attempts, my password is not being accepted. Although Google confirmed my account was recovered, I still can't access my emails. I resorted to creating a new email address, but the inconvenience lies in the fact that my old email is linked to numerous accounts. Google's decision to update my account has left me frustrated, especially since my reliable old password is now disabled. I've submitted another account recovery request, but I must wait 24 hours for verification. All I truly desire is for my Gmail account to function normally. Endlessly searching for solutions online has left me worn out, and the inability to speak to a live representative adds to the frustration.
Reported by GetHuman-fragiam on понедельник, 17 января 2022 г., 21:39
Unfortunately, I lost my previous phone and the number associated with it, [redacted], was compromised. This number is crucial for Google password recovery. Currently, I reside in a remote location without Wi-Fi, making it challenging to resolve the issue. My new phone number is [redacted] and my new Gmail is [redacted] However, the problem lies with my [redacted] account, which I've had for years and am unable to receive emails on my current devices. Despite my efforts over several months, I have not been successful in regaining access. If I could update the password recovery number to my new phone, it would resolve everything. It's evident that all numbers and emails belong to me, John B., and I have exhausted all possible solutions. Your assistance would be greatly appreciated.
Reported by GetHuman-justgfys on вторник, 18 января 2022 г., 8:46
I recently discovered multiple unauthorized transactions on my debit card related to Google Play dating back from November [redacted] to January [redacted]. The charges vary from $5 to $[redacted], totaling over $[redacted]+. Despite filing four separate claims with Google, I have been unsuccessful in proving that these are fraudulent charges. I have already reported the card stolen, but I am facing challenges reaching a live person at the Florida unemployment department for assistance due to the card's origin. I am feeling frustrated as no one seems willing to assist in refunding the money. Any guidance or pointers to resolve this issue would be greatly appreciated. The ongoing struggle has had a significant financial impact on me, and I am in need of help to address this situation effectively.
Reported by GetHuman-wtowery on вторник, 18 января 2022 г., 12:46
I lost my phone and I am looking to track it to see where it might be. Unfortunately, it seems that I changed my Google account password recently and now I can't login to track the phone. I didn't encounter any security questions during the account recovery process. Also, I am unable to access the email account linked to the Google account because it's only accessible on the missing phone. Is there a way to locate the phone and regain access to my Google account to track it? My Google account email is [redacted], but please reach me at [redacted] as my phone is missing.
Reported by GetHuman7035512 on вторник, 18 января 2022 г., 16:35
I recently upgraded from an iPhone 8+ to an iPhone 13 through Verizon's holiday exchange/upgrade promotion. While transferring my apps and data, I discovered that my Google Authenticator accounts did not transfer all the attached information. After completing the transfer and sending my old phone back, I realized I couldn't access my Coinbase account on the new phone as the information wasn't transferred. Coinbase's customer service has not been helpful, providing only generic FAQs. I have successfully restored my Google account information as per their instructions, but I'm concerned about other accounts linked to Google Authenticator. I have my 16-character seed phrase from Coinbase; can I use it to add a new account to Google Authenticator on my new phone? Any advice would be appreciated. - Chris
Reported by GetHuman-cpaulm on вторник, 18 января 2022 г., 18:53
It's frustrating how complicated Google makes it! I no longer have the phone or device my Gmail was linked to. I can't log in with two-step verification, even though I know my password. I hit a roadblock when it asks to send a notification to a trusted phone number I no longer have access to. Despite providing correct answers in recovery mode, I can't progress without the old phone number. It's a never-ending loop. I urgently need assistance to regain access to my critical email account that's linked to all my important communications. Please help me resolve this issue with Google. Thank you.
Reported by GetHuman7036361 on вторник, 18 января 2022 г., 19:40
I previously had no issues connecting my Google Home Mini speaker to Wi-Fi. However, after switching my internet from CenturyLink to Cox, I am facing difficulties reconnecting it. Despite following the app instructions to check settings, I keep receiving a message that it can't connect. I have tried restarting the setup multiple times with no success. My Wi-Fi signal is strong, but the speaker is still unable to connect. I need assistance to resolve this issue.
Reported by GetHuman7037413 on среда, 19 января 2022 г., 0:11
I need assistance urgently. About 2 years ago, I was in a difficult situation and ended up living on the streets for a while. Then, one of my previous bosses reached out offering me a job, which seemed like a great opportunity. However, being out of touch with technology, he persuaded me to purchase an iPhone from him. I later realized I was unaware of the extent to which certain features and apps could compromise my privacy, especially concerning business accounts. Additionally, a colleague offered me a seemingly harmless family plan which turned out to be problematic. Despite attempts to remove me from these arrangements, it seems they still have access to my personal information, including my Facebook account. I feel helpless and overwhelmed, fearing for my safety. I hope you can assist in checking if I have any Apple accounts tied to me and help me regain access to my original email account, [redacted] I changed my phone number, which only worsened the situation. I am willing to provide any necessary information for verification. I made mistakes in setting up security measures and lost access to the verification codes. I apologize if this message is confusing but please intervene and help me address these issues promptly.
Reported by GetHuman-armyofm on среда, 19 января 2022 г., 1:15
An update unexpectedly installed on my phone, affecting the browser functionality. I've encountered difficulties downloading security updates since then. Despite not being associated with any organization or having an administrator, I'm consistently routed to computer or business help resources. This issue began with surveys about being a developer, leading to my concerns about privacy violations and significant data consumption. I seek assistance in reclaiming my privacy and preventing unauthorized access to my information. I am not interested in G Suite or Workspace and would consider closing my accounts if compelled to use them. The individual named Parayil has been intruding into my emails, controlling phone calls, and influencing settings, causing distress and health issues. Kindly refrain from leaving voicemail messages, as I am unable to receive them. Your prompt attention to resolving this matter and potentially contacting me directly would be greatly appreciated.
Reported by GetHuman7039773 on среда, 19 января 2022 г., 18:34
I am Steven Willoughby, and I manage my business account at [redacted] I need to update my password but I can't recall the current one. After a few attempts, the system blocks me when I try to enter my last known password. Even after waiting, I encounter issues with the recovery email process. I have tried three different email addresses, but none seem to work as the system deems them invalid. This problem has persisted for several days, and I am eager to find a solution. I would like to switch the recovery email to [redacted] You can reach me at [redacted].
Reported by GetHuman7040472 on среда, 19 января 2022 г., 21:39
After resetting my new Moto G Stylus 5G, I encountered an issue trying to sign into my Google account. Despite being signed in on the Moto G Stylus 5G before the reset, the device is now not recognized by Google. I don't have access to my saved phone number linked to my Google account and am not signed in anywhere else. When I attempt to reset the password, it prompts me to access Google security settings on the Moto G Stylus 5G, which I can't do. This is essential for me as I store credit card information and make payments through my Google account. I have the correct password but can't seem to access my account on the device following the factory reset.
Reported by GetHuman-strthug on четверг, 20 января 2022 г., 7:23
My old phone recently stopped working completely. I've been attempting for several days to regain access to my Google and Gmail accounts on my new phone with the number [redacted]. I can recall my username and password, but whenever I enter them, it prompts for a 2-step verification and tries to send a code to my old number, [redacted], which I no longer have access to. This is incredibly frustrating as I have many precious photos that are currently inaccessible. I have tried various methods, including updating my phone number and disabling 2-step verification, without success. I need immediate access to my account [redacted] with the password Dawncounts77. Please remove the old associated number [redacted] and update it to my new number [redacted]. My name is Stephanie Counts, and you can contact me at [redacted] since I had to create a new email account due to this issue. This situation has been distressing, and I am looking for a prompt resolution. Thank you for your assistance.
Reported by GetHuman-countsst on четверг, 20 января 2022 г., 12:32
I stayed up all night working on this project from 10:30 pm until now. I chose Google Docs over Microsoft Word because it supposedly automatically backs up your work. However, to my dismay, my computer restarted, and when my file reappeared, it was laggy. I attempted to change the font to Times New Roman and size 12 by selecting everything, but instead, all my work disappeared, leaving only the number 12. Despite searching through version history, I couldn't find my original version with all the work I had done. Whenever I tried to restore a version that seemingly had all my work, it only brought me back to the page with just the number 12 on it.
Reported by GetHuman7042116 on четверг, 20 января 2022 г., 12:47
My Gmail account was compromised on Monday, November 22 around 10:00 a.m. EST. I have attempted to recover it numerous times without success. I hope to speak to a technician to resolve this issue. My email address is [redacted] I am willing to provide any necessary information to verify my identity. Thank you.
Reported by GetHuman7042521 on четверг, 20 января 2022 г., 15:15
I had a Gmail account for years that was recently hacked, leading to the need for a new account. My previous email was [redacted], and after unsuccessful recovery attempts, I transitioned to [redacted], only to encounter further issues. I suspect the involvement of my fiancée's ex-husband and son, who may have gained access through their work at Boost Mobile, her carrier. Despite reaching out to the Scranton PA district manager for an investigation, there have been no developments. With personal and sensitive information at stake, including IRS details and personal photos, I am eager to explore any avenues to regain access to my compromised accounts. Any assistance in this matter would be greatly appreciated.
Reported by GetHuman-sirarr on четверг, 20 января 2022 г., 18:29
Recently, my phone stopped working, and I have lost access to the phone number connected to my Google account ([redacted]). I now have a new phone and have been attempting for weeks to log in to my Google account using the email address [redacted] and the correct password. Unfortunately, I am unable to receive the verification code as it is getting sent to the old phone number. This is frustrating as I am locked out of my account even with the correct credentials. I urgently need to access the photos and memories linked to that email address and am hoping for a quick resolution to this issue.
Reported by GetHuman-countsst on пятница, 21 января 2022 г., 10:31
I am the owner of the Google account [redacted] Unfortunately, I cannot access it because the two-factor authentication is linked to an old phone number. Despite having the correct password, I have not been able to resolve this issue through Google's customer service. I previously tried contacting Google but only interacted with a bot that was unhelpful. I now urgently need access to this account to change the password on another service that has been compromised. I am the rightful owner and can provide identification if required. I still have the old phone but cannot bypass the authentication process. I am seeking assistance from a human representative and not an automated system. Thank you for your help.
Reported by GetHuman-joakimle on пятница, 21 января 2022 г., 15:50
Good morning, My name is Ajay Bibiyan from Kaithal City, Haryana, India. I have another Gmail account where I store important documents like my college project and photos. Unfortunately, I reset my phone and forgot the password to my email, [redacted] I've tried to recover it without success. I also can't recall the password to the backup account connected to it. I have my mobile number linked to the accounts but haven't received any recovery options. Please assist me in setting a new password for my account. Thank you, Ajay Bibiyan [redacted] Mobile number - [redacted], [redacted]
Reported by GetHuman-ajaybibi on пятница, 21 января 2022 г., 16:37

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