Google Play Customer Service Issues

I discovered unauthorized transactions on my Barclaycard account. On December 20, [redacted], £10.49 was withdrawn under "Town" as G.co/helppay#, and on December 29, [redacted], £3.99 was recorded under "Town" as London for a Continuity/Subscription M. I have pictures of the transactions with long numbers if needed. I did not authorize these payments, and they seem linked to online services I did purchase. I want to stop these payments immediately, investigate who made them, how, when, and why, and most importantly, receive a refund. Your help is greatly appreciated. Thank you, Anna.

Hi Google/Headway team, I am reaching out about a recent charge for my Google/Headway subscription that was deducted from my account. Despite only using the app during a free trial, I noticed that $87.88 has been automatically deducted each year from [redacted] to [redacted] without any billing notifications or invoices. Given the ongoing pandemic and my current financial constraints, I am finding it challenging to sustain this subscription. I kindly request a cancellation of the subscription and a full refund of all charges, including those from last year. I hope your team can consider my situation, as I was unaware of these deductions and did not receive any prior notification to cancel the subscription.

I recently noticed an unfamiliar charge on my card linked to my phone, which after contacting my bank, turned out to be from Google Play. I promptly locked my card but had trouble reaching Google Play for a refund as they don't have a direct contact number. After spending hours figuring it out, I managed to cancel the subscription. However, when seeking a refund from the developer, they were unhelpful, stating they couldn't assist or provide a refund. Despite my attempts to escalate the issue, including asking for their billing department and reading reviews from others facing similar problems, I have not received any satisfactory response. I am looking to get a refund of $87.88 from Google Books Made Easy and have already reported the issue to Google.

Subject: Issue with Roblux Billing Dear Community, I need assistance with my daughter's Roblux billing issue. She has a $4.99 monthly subscription but in January, I made one-time Roblux purchases using her Christmas money. Despite these not being subscriptions, they were charged again in February. I've tried contacting support for clarification and to provide screenshots proving they were one-time purchases, not subscriptions. Unfortunately, I couldn't reach a live representative, and marking the charges as invalid has locked my daughter's account in error. This seems to be a glitch either with Roblux or Google Play. I urgently require the duplicate charges to be removed and my daughter's account reinstated. Thank you for any help you can provide. I can be contacted at [redacted] for further assistance and can share screenshots if needed. Gratefully, Jen

I would like to address a situation that I find concerning. Here is a summary of events: 1. I play the app/game "ART OF WAR - LEGIONS," which I understand your company is involved in developing. 2. I bought a virtual item, the "Battle Pass," on 26/01/[redacted]. 3. All users, including myself, received an in-app message urging us to update to version 3.9.3 for fair play. 4. I updated on the 29th. 5. I faced sign-in issues the same day. 6. The problem was resolved on the 31st with version 3.9.6. 7. I was unable to access the game for 48 hours. The problem lies in the fact that I purchased the Battle Pass to play through all 30 tiers but missed the last three due to the technical issues. I believe it would be fair to receive the prizes or an opportunity to earn them. Despite contacting support multiple times, they stated they couldn't compensate me. I simply want a resolution that acknowledges the time and effort I put into the game. Thank you.

I recently reinstalled a game, Strike of Nations, after playing it for over two years. Despite my previous account being active with multiple Google Play purchases and a GPA #, I am unable to log in to link it to my new account. I can bind accounts either through Google Play or Facebook, and my new account is already bound to both, though it only needs one. I would appreciate an explanation as to why I can't access my old account to bind it with the new one. Thank you for your support and assistance in resolving this issue.

I fell victim to a scam, and now my $[redacted] is stuck in your Google Play app and linked to my email account. I don't want the funds on Google Play or my email; I need a refund quickly. If not, I will involve my attorney. I've reached out multiple times with no response; I need to speak with someone to resolve this and get my money back promptly. Please call me at [redacted].

While playing Rise of Empires Ice and Fire, I purchased a $40.00 Google Play card and redeemed it in the game linked to my Google Play account, [redacted] The game indicated the money was deposited into this account, but when I tried to make a purchase, it directed me to a different account, [redacted], stating the funds were deposited there. I cannot access or transfer the funds from either account. I am puzzled by this situation as there is no reason for my money to be sent to an account I do not use. I kindly request that the $40.00 be transferred to my [redacted] account for proper use.

Dear @Instagram @instagramforbusiness team, I wanted to inform you that my account got disabled, and I'm not sure about the reason behind it. There might have been some suspicious activity that I was not aware of. Despite that, I did not mean to break any rules. I attempted to reset my password to secure the account better, but unfortunately, my account got disabled on February 17th, [redacted]. I have been unable to appeal through the provided link because I can't log in to confirm my account, which is causing me some distress. Given that my account is crucial for my career as a professional athlete and holds significant connections for me, I would appreciate it if it could be restored, with enhanced security measures. You can contact me via email at [redacted], which is linked to my account @T.Lukas11. Thank you for your assistance.

I have recently noticed a recurring charge of £7.99 on my account for several months from Google Play, a service I have never used. No one else has access to my account. I am extremely upset as I previously requested a refund for this same issue last year. This situation has added to my stress as I have been battling anxiety, depression, and even attempted suicide in the past year. I demand a prompt resolution to this matter, a formal apology, and a FULL refund. If not resolved, I will escalate this to the ombudsman to retrieve the funds. I expect a thorough investigation into this issue. I have taken a screenshot of this message as evidence. Thank you.

Last week, my son made in-game purchases without realizing it would result in charges to my account. I promptly contacted Google Play to address the issue, but unfortunately, I have not received any response for over a week. It's concerning that some games on Google Play do not require verification for purchases, leading to situations like this. I have been attempting to reach out through various channels but have not been successful. The significant bill needs to be corrected as it was a mistake reported within 12 hours, well within the stated 48-hour window on the website. I hope to hear back soon to resolve this matter before I escalate it further.

Since January 31st, I have been waiting for a refund of €[redacted].99 from a cancelled app called Dumpster by Baloota. Baloota confirmed the cancellation and refunded the money to Google Play. I paid for the order using PayPal with a different email address: [redacted] Despite receiving emails from Google assuring me of the refund, I have not seen the money returned. Over the past six weeks, my interactions with Google support have left me feeling like I am only corresponding with a computer-generated response. The emails I have received from them include statements like: "Hello Mrs. Fischer, It seems that you initiated a chargeback from your bank for the purchase. In such instances, the refund process may take longer. Please reach out again if you have not received the refund by 10-02-[redacted], so we can assist further." And "Hello Ms. Fischer, thank you for reaching out. We see that you have not yet received the €[redacted].99 reimbursement from Dumpster. To address this, could you provide details on when you requested the refund, when it was approved, and if you reported the issue to PayPal? Please respond to this email directly. We are here to help. Thank you, Stefan from the Google support team."

I recently discovered that a family member has been using my card for charges through Google. Initially, I would request refunds for unknown charges before realizing it was them. Now that I know, I want to regain control of their account and ensure my card details are permanently removed to prevent any reoccurrence of unauthorized charges. Despite removing it, the information seems to resurface on the account.

I have noticed an unauthorized charge on my Visa for a Google Play game purchase that I did not make. While I regularly make game purchases, this particular one for Huuuge games on March 2nd, in the amount of $37.09, is unfamiliar to me. Typically, my purchases show as "huuuge" in lowercase letters, but this one was in all caps, which is different from my normal transactions. Additionally, I did not receive the usual email receipt from Google for this transaction. I am requesting a refund of $37.09 for the suspicious charge or the equivalent value in gold tickets. Thank you for your assistance.

I am a support worker at Plus Dane Housing assisting a vulnerable gentleman with dementia. He is currently being financially exploited, which has been reported to the police and social services. Upon checking his bank account, I discovered excessive charges from EE due to a Google Play subscription activated without his knowledge, costing him £17 per month since October [redacted]. As the gentleman is not internet-savvy and has no recollection of creating accounts or passwords, I reached out to EE who directed me to contact you. To start resolving this issue, I'm using my husband's Gmail account and would appreciate guidance on how to proceed. Please reach out to me for further details. You can contact me at [redacted]2 or [redacted] The social worker involved is Wendy Evans from Cheshire East Council. I can provide more information about the individual affected once we connect.

I recently received an email from a friend asking for help as he missed his niece's birthday. I purchased £[redacted] in Google Play cards from Amazon this morning and sent him the codes. This afternoon, I bought an additional £[redacted] in cards from WH Smith in Weymouth for his niece. Unfortunately, my friend informed me that his email had been hacked, and I fell victim to a scam. I am requesting a refund for the £[redacted] Amazon purchase and the £[redacted] worth of cards from WH Smith. The card numbers from WH Smith are: GZEK PF3H ZBPH JRPC, ERU5 K7KN CUCV X4L4, A7GC 3BJB 20VJ EZEW, AUZ6 168R 4ZTZ 28D9, and K38D YJXW 5XEY BG19. I would appreciate if you could investigate and report the scam to the authorities. Thank you for your help in resolving this matter.

I initiated a chat to resolve an ongoing issue with my Google Pay balance across accounts. The chat reference is 6-[redacted][redacted]. The first chat did not address the problem, and I was instructed to start a new one. It took a long time to initiate, and the representative was unable to locate the previous chat. I had to explain everything again, only to find he did not grasp the situation. He avoided answering my questions, requiring me to repeat myself. Eventually, he suggested a solution, but insisted on more time when I had to leave, persisting in trying to keep me on the chat. This was an incredibly frustrating and unhelpful experience, wasting approximately 90 minutes between both chat attempts. It was an inefficient process to open a new chat and receive such poor support. I am highly dissatisfied with the service received as it was unprofessional and dismissive, particularly for a measly ten-dollar issue. If I have to redo this process, I would decline, even if offered $[redacted].

I am writing to address my experience canceling my Peloton Digital trial membership, which I signed up for on February 5, [redacted]. Due to knee pain during workouts after 2 weeks, I attempted to cancel online but encountered an issue. Subsequently, I emailed customer service on February 28, [redacted], a week before the notice period ended, and followed up a few days later. Despite assurances of contact, no response was received. After 11.25 cumulative hours on hold over 5 days, I couldn't reach anyone. Peloton debited €12.99 as I didn't receive a termination message from them. I ask for reimbursement to my provided account. Though I managed to cancel via the Play Store later, Peloton neglected to alert me. Despite confirming my timely cancellation upon finally speaking with customer service on March 12, they stated reimbursement would involve Google. The error lies with Peloton, not me, leading to this request for the refund.

Dear Sir or Madam, I'm writing to address an issue with my Peloton Digital trial membership under Britta Reiner (Google Account: [redacted]). I signed up on February 5, [redacted], but after two weeks, I experienced knee pain during workouts. When trying to cancel online, I encountered an error and was directed to contact customer service via phone or email. Despite sending a cancellation request email on February 28, [redacted], prior to the notice period's end, there was no response. I spent 11.25 hours in the customer service queue over five days without success. Peloton debited €12.99 as I didn't receive confirmation of cancellation. I later managed to cancel through the Play Store, but Peloton should have communicated the process. The amount can only be refunded through Google. I hold a confirmation of timely termination by Peloton. Kindly reimburse the €12.99 to the specified account. Thank you.

My name is Patty Adams. Someone stole my phone and laptop, gaining control over my Gmail accounts: [redacted] and [redacted] The passwords have been changed, along with my phone number *(redacted)*04 listed as recovery number. My stolen cell number is [redacted], which will no longer be my recovery number. It's crucial as it was stolen. My new phone number is [redacted]. Please review my past password changes on my Google account. It seems they've been altered 26 times since February 28th, possibly more. The thief listed their cell number and removed my details, preventing me from resetting my password. I need help rectifying this issue. With my laptop also stolen, I fear the thieves will gain control of my Google account unless I secure these devices and update my passwords. Thank you.