Gmail Customer Service Issues

I am unable to access my GMail account. I created it for my son in [redacted] when I was serving at Kadena Air Base, Okinawa, Japan. The only linked phone number is my old Japanese number. I relocated back to the U.S. in June [redacted] and no longer have that number. When trying to log in, the verification code is sent to my old phone, which I can't access. I did not enable 2-step verification. During the login attempt, I received a security alert email to the recovery email associated with this inaccessible account. I want to use this email as proof of ownership and update my phone number for receiving the verification code. Thank you for your help.

Hello, I am Henri Y. from Indonesia. I am facing an issue with my primary Google account. It was hacked or accessed without permission on August 21, [redacted], around 16:45 GMT+7. The hacker quickly changed the recovery phone and email, and shortly after, my Android phones were factory reset remotely, indicating hacker activity. My wife's Gmail account displays screenshots of the changes made. I suspect the hacker altered personal details like my name, phone number, and recovery email. My YouTube channel, previously under my name, now shows a different name due to this intrusion. I have attempted Google's recommended recovery steps, but I face obstacles because I cannot receive verification codes, access recovery codes, or receive SMS codes on the altered phone number. The situation has left me unsure how to proceed with recovering my account. Any guidance on resolving this issue would be greatly appreciated. Thank you for your assistance. PS: Hacked primary Google account: [redacted] Wife's Google account: [redacted]

I am experiencing issues with my Google account. The account has been marked as deleted, but I am unable to recover it. Despite attempting to enter my password, I receive a message saying my identity cannot be verified. I am unable to choose alternative verification methods such as using my other email addresses or cell phone number. I need access to my account with the email address [redacted], which has been compromised. I am looking to verify my identity using my other email accounts or phone number in order to regain access to my account.

I am experiencing issues with my work Gmail account. Outgoing emails are not reaching recipients' inboxes even though they are showing in the "Sent" folder with no error messages. This problem has been reported by multiple employees, ruling out an issue with the recipients or the internet server. There don't seem to be any filters or firewall settings blocking the emails. Test emails sent to different accounts from both desktop and Android app are not getting through. Incoming emails are working fine, but outgoing emails are failing to send. Any assistance would be greatly valued.

I am having difficulty accessing my work email account from my home computer. When I try to sign in, I keep receiving a message that it is an unusual sign-in attempt and require me to sign in using my corporate mobile device. What steps can I take to resolve this issue and access my work email account remotely?

This morning, my main email account, which houses my YouTube channel and other crucial playlists and emails, was hacked. I woke up to 20 text messages with Google verification codes, arousing suspicion. When I tried to access my YouTube channel, I couldn't log in. Upon further investigation, I discovered that my password was changed, and the recovery options were altered, making it impossible for me to regain control of my account. I am troubled and frustrated by this breach. This email holds all my hard work, university projects, important files, and an 8-year-old YouTube channel. I feel utterly lost and unsure of how to proceed.

I have a Q Link ZTE z3001s that I received a year and a half ago. I couldn't use it due to too many apps, even after deleting texts and pictures. I removed the SIM and SD cards and misplaced the original SIM. I need to use it now with a new SIM kit but can't bypass the Gmail login as I have many email addresses and passwords. I tried various YouTube fixes without success. The Gmail usernames and possible associated names/passwords are listed below. I hope this information helps in recovering my phone so I can use it for job searching and possibly combine multiple accounts with the same information. Thank you for your assistance. - F.P.

Hello, I recently upgraded to a Samsung Galaxy Z Flip3 from a Samsung Galaxy Note 8 using Google and Samsung Smart Switch to transfer my data. However, there are several inconsistencies in my Gmail inbox on the new device. Despite reading all emails on my PC, my inbox shows over 99+ unread messages in various folders. Sent Items are only displaying emails up to [redacted]. Drafts that appear on my PC are not showing up on the mobile, and some contacts' emails are missing from my Primary inbox. I've only had the phone for 24 hours, and most of the time, these issues persist. Although it briefly corrected itself at one point today, it reverted to the previous state shortly after. I thought it might have been a loading issue with the account. Any insights on the cause or resolution of these problems would be appreciated. Thank you, B.

After my phone was stolen, the thief accessed my four Gmail accounts - two personal and two business ones, and changed the passwords. Upon my release from jail, I couldn't port my phone number to a new device due to two-factor authentication. Although I provided correct answers to security questions, I'm still locked out of all my accounts. These accounts are interlinked, and access to one should grant access to the others. Losing access means losing work content and precious photos of my kids. I'm desperate for a solution to regain control of my accounts.

Hello! Last night, out of nowhere, Chrome signed me out of my Google account due to a security concern about someone potentially trying to access my account. I completely understand the safety measures. When I tried to log back in, I was prompted to go through the account verification process. I remember my username and password, but I no longer have access to the recovery phone number associated with the account. I haven't used that number in years and can't recall it. I am willing to provide my ID card with a photo to verify my identity if necessary. The account in question is [redacted], which I have been using for over a decade. It would be devastating if I couldn't recover it. Please advise me on what steps I can take. Thank you, A concerned customer :(

I am experiencing an issue with my email account, [redacted] Approximately a month ago, I accessed my Gmail and attempted to open a folder I had previously created. To my dismay, all the emails I had saved within that folder vanished right before my eyes. The same occurred when I tried to open another folder. Despite following the provided online support recommendations, such as checking the archived emails and forwarding them to a different email address, the issue persists. I now fear accessing any folders in case this deletion happens again. This problem is perplexing as some individuals are unaware of this issue. Any assistance in addressing and resolving this matter would be greatly appreciated. - Lynn Cooper

A few weeks ago, I accidentally reset my phone, which led to me losing access to my [redacted] email account because I also lost my 2FA Google Authenticator. Unfortunately, when I try to use the Support function on the recovery page, it sends a confirmation code to the email I can no longer access. Despite knowing all the phone numbers and emails associated with the account and having access to another linked email, I am still unable to recover it. I also remember the password and have access to devices previously logged into the email, but they are not being recognized. I would appreciate any assistance you can provide. Thank you for your attention to this matter.

Hello, After resetting my PC to resolve update issues, I've solely relied on a password manager to store my passwords. However, I recently ran into trouble when trying to access my game accounts and found myself locked out of my Gmail account without any backup email or phone number for verification. Despite my attempts and various strategies, I can't seem to recall the correct information to regain access. I have even explored help centers to no avail. My email is [redacted], and I am reaching out for assistance on any alternative methods to retrieve access. Your prompt response would be greatly appreciated. Thank you.

I recently discovered that my account was compromised by family members I have a restraining order against. I received a notification on my phone indicating an attempted account access and promptly denied it. However, around 7 p.m. yesterday, I was forcibly logged out of my Gmail account. This account is crucial to me as it contains important personal information, including my college loans, credit card details, and work information. Unfortunately, I am unable to complete the two-step verification process as it is linked to an old phone number and the Verification code emails are inaccessible to me. I urgently need assistance in generating a temporary password for my Gmail account so I can secure it by changing the login details and prevent any future unauthorized access.

My ex has taken my previous phone and changed all my passwords, including my Gmail account ([redacted]) with the old password being Riseagainst!. I am incredibly frustrated trying to access it but I am stuck at the page that asks for an 8-digit code I no longer have and then refers to my recovery account, which is the same one ([redacted]). I am unable to prove my identity in other ways. Please assist me in resolving this matter. It has been 16 days since the incident. Thank you.

I have lost access to my Gmail account after resetting my mobile phone. I forgot my password, and now I am unable to retrieve any of my important data stored there. Despite setting up a recovery code, I have been unsuccessful in gaining entry to my account. This has been an issue for the past month. I urgently need assistance in recovering my account as it contains vital information. Without this account, I will lose access to my social media accounts such as Facebook, TikTok, and Instagram, leading to the loss of my WhatsApp backup. Please help me regain access to my account [redacted]

I am receiving numerous unwanted messages in PDF format featuring images of a woman prompting me to join a dating site. I have attempted to block and mark them as spam, but they keep coming to both of my email addresses - [redacted] and [redacted] Unfortunately, I am unable to unsubscribe from these emails and have already tried multiple methods such as using ad blockers and clearing cookies to no avail. It is possible I may have unknowingly signed up for a dating site in the past, but I cannot trace the source of these emails. The continuous influx of such messages is becoming a nuisance, and it would be greatly appreciated if you could provide guidance on resolving this issue. I understand that remote access is not an option, and I have been advised by Microsoft to seek assistance regarding this Gmail-related matter from your end. Any help or advice you could offer to tackle this problem would be highly beneficial. Thank you for your support. Warm regards, Frank.

I have lost access to my Gmail account after resetting my mobile phone. Unfortunately, I forgot my password and I'm unable to sign in. Google has not been able to verify that the account belongs to me despite my numerous attempts. The Gmail account holds important data for me, and though I had set up a recovery code, I am currently unable to use it due to the sign-in issue. I have been without access to my account for about a month now. Could you please help me recover my account? This is crucial for me as I won't be able to access my Facebook, TikTok, and Instagram accounts, and my WhatsApp backup is also at risk. The lost Gmail account is [redacted] Your assistance in resolving this matter would be greatly appreciated.

Hello, I am experiencing difficulties with my Google account. The phone number linked to my account is incorrect due to a factory reset after my phone repair. Consequently, I lost access to the authenticator app for 2-step verification. Despite knowing my email and password and having matching ID, I am unable to complete the recovery process as it requires 2-factor authentication. The account holds precious pictures of my late daughter that are irreplaceable to me. I am currently facing challenges accessing my account, which is linked to various important platforms like Amazon Prime, Facebook, Twitter, and TikTok. The account recovery email is [redacted] Please, if possible, assist me with this matter. Temporary Account: [Redacted]

Hello, Google. I am reaching out with a distressing situation involving the loss of crucial personal data and files from my Gmail account. Unfortunately, during a recent incident where I was in custody, a police officer named John confiscated my belongings without following proper procedures for documentation. Regrettably, it appears that he took advantage of this situation to access and potentially compromise my accounts, including my Gmail which stored sensitive information and passwords for various services. After my release, I discovered unusual activity on my accounts and suspect they have been hacked. This has serious implications for my personal and professional life. I am now seeking assistance in recovering my Gmail account with all its data intact. This report to Google will serve as essential documentation for the upcoming police report as well. I kindly request guidance on how to regain access to my compromised Gmail account ([redacted]) and safeguard my information. If further details are required, please feel free to contact me at +[redacted]1 or [redacted] Your prompt help in resolving this critical issue is greatly appreciated. Thank you for your attention to this matter.