FlightHub Customer Service Issues

Hello, I am reaching out regarding my reservations with the following numbers: [redacted]-[redacted]-[redacted] & [redacted]-[redacted]-[redacted]. I spent three hours on hold trying to re-book my cancelled flights from last year. In December, the agent said they needed to connect with Lufthansa to confirm the new dates. Despite multiple calls and assurances that it was being processed, I still haven't received clear confirmation. Recently, I received an email on Dec 14th requesting my immediate attention, followed by another on January 13th regarding confirmation of our flights in June. I am frustrated and seeking clarification on what needs to be done to finalize our flights. It has been a challenging experience having to endure long wait times only to receive unclear status updates. Kindly reach out to me at [redacted]-XX-xxxx or via email at [redacted]. Thank you.

I recently underwent surgery and needed to change my flight. I called two days before my scheduled flight, waited nearly two hours to speak with an agent who confirmed that my flight was rescheduled for January 24th at 8 pm. I then booked another flight from Istanbul to Beirut. However, the next day, without receiving any confirmation via text or email, I called again. This time, the agent informed me that the changes hadn't been made due to potential issues with the airline. I was asked to call back for confirmation. After two more calls and lengthy wait times, the line got disconnected. My name is Mohammed Achraf Azniga and my flight reservation number is [redacted]-[redacted]-[redacted].

I have credit from a cancelled reservation under the reference number [redacted]. I tried to rebook a flight with the same airline and destination using my credit, but encountered an issue on the website. I received a message to call customer service for further assistance at 1-[redacted], but after waiting on hold for an extended period, I was unable to speak with anyone. Can you help me manually apply my flight credit and book an economy round trip from Roanoke to Boston departing on Thursday, 2/17, and returning on Sunday, 2/20? The outbound flight should depart from ROA at 10:55 am, have a layover in Charlotte, and arrive in Boston at 3:34 pm. The return flight should leave Boston at 4:29 pm, transit in Charlotte, and reach ROA at 9:18 pm. I appreciate your assistance.

On December 5, [redacted], we made flight reservations to the Philippines through Flight Hub. Our itinerary included a January 31, [redacted], flight on Air Canada flight [redacted] from Edmonton to Vancouver departing at 6:35 am, followed by flights to Seoul, South Korea, and then to the Philippines. We arrived at Edmonton International Airport on the morning of January 31, [redacted], at around 4:00 am, only to be informed by the Air Canada front desks that our flight had been rescheduled to January 30, [redacted]. Despite not receiving any prior notification via email or phone call, Air Canada could not check us in and advised us to reach out to Flight Hub. We tried contacting Flight Hub, but all we encountered were automated messages, making it challenging to resolve the issue. While I received an email at 4:41 am from Flight Hub affirming our original itinerary for January 31 at 6:35 am, Air Canada insisted on the rebooking for the previous day, refusing us check-in. After unsuccessful attempts to reach Flight Hub by phone, we returned to our hotel.

After canceling our flight booked through Flighthub due to a positive COVID-19 test, we received a credit refund for future use. Despite following Flighthub's re-booking method by accessing our ticket, we've encountered difficulties finding available dates. Even after trying random dates, the system shows no availability. Interestingly, manual searches through their website reveal numerous flights on the same route at cheaper prices. Unfortunately, contacting Flighthub for assistance has proved challenging. Multiple attempts to reach them by phone have been unsuccessful, with a recent call lasting three hours only to be abruptly disconnected upon connection.

We had a flight booked with Flighthub to Nashville in [redacted], but it was canceled due to COVID. Last May, I was diagnosed with heart issues. After contacting the airlines, they directed me to Delta Airlines, who kindly provided us with a credit. However, the credit was issued back to Flighthub from Delta Airlines for our trip. Flighthub used their MasterCard to pay Delta Airlines, but we originally paid with our Visa. I am looking to have the credit transferred back to my Visa. Any assistance in resolving this matter would be greatly appreciated as it has been challenging to reach the airlines. Thank you for your help.

Booking # [redacted]-[redacted]-[redacted]: I recently canceled a booking and was informed of a $[redacted] refund. I'm attempting to apply this credit to a flight from YYZ to MCO on the following itinerary: Departing on March 12th with UA [redacted] to Dulles, followed by UA [redacted] to MCO. Returning on March 27th with UA [redacted] to Dulles and then UA [redacted] to YYZ. I've been reaching out since February 14th, speaking with Ali, Jimmy, Carol, Mohamed, Mahmoud, and multiple individuals named Jimmy. Each time, I'm assured they're addressing the issue, but it's been 9 days with no resolution. The flight prices are increasing, causing me distress. Please confirm if the refund will be processed, or if not, so I can move forward. FlightHub sent a ticket with Confirmation # GS6TG0 and 2NNUSQ for Sept 14, [redacted]; I was advised to disregard it. Should I ignore it? Awaiting a prompt response, Yasmin S.

I contacted Flighthub about a credit I have with them attributed to a canceled flight in May [redacted] due to COVID. I called to redeem my credit and sought assistance since I was having trouble using it online to make a new booking. After some challenging communication, I learned that I needed to book my flight before May 13th, which was the original date of my canceled flight. The agent had difficulty with French, so we switched to English, but it seemed he couldn't speak it well. I mentioned I would call back as I needed to adjust my vacation dates with my employer and ended the call. However, upon trying to reach them again, I discovered I was blacklisted. When I attempt to call, a message says I am blacklisted and should email them, but without specifying the email address. I find this situation completely unacceptable. Thank you for any assistance!

My flight was canceled in May [redacted] due to Covid. I booked through Flighhub and the airline was WestJet. Due to the cancellation by the government and airline, we were promised credits for future bookings. I am having trouble reaching Flighthub customer service to use these credits. I have been trying to contact them for three days without success. Even after waiting on hold for 3 hours today, I couldn't get through. WestJet mentioned that Flighthub needs to assist with this. The e-tickets are provided below. I would like to use these credits for a trip from Vancouver to London in May.

I need help confirming a flight I rebooked with a credit. According to their policy, I should have received a confirmation within 72 hours, but it has been six days. I spent three days on hold for over two hours each time. Is Flight Hub legitimate? I am frustrated with the lack of service.

On February 15, [redacted], I made a mistake while booking a flight to Ireland with Aer Lingus through Flight Hub. I accidentally misspelled my first name by adding an extra L, turning Carol into Caroll, and also incorrectly identified my title as MRS instead of MS. I promptly submitted a name change request upon realizing the error. Concerned about the name discrepancy with my passport, after two days of no response, I decided to book another ticket with Aer Lingus directly for the same day and flight from Toronto to Dublin. Unsatisfied with the lack of progress on my name change request, I canceled it on Flight Hub on February 17, [redacted]. Unfortunately, there was no resolution. I attempted to reach out to Flight Hub, but they could not find any record of my cancellation request with the booking reference number. Feeling stuck, I sought assistance from Aer Lingus. After a lengthy hold time, Aer Lingus resolved the issue efficiently. They not only reimbursed the cost of my second ticket but also corrected my name on the original booking. Now everything is sorted out, thanks to Aer Lingus!

I made flight reservations through Flighthub on March 9, [redacted]. An hour later, I decided to change my return flight for a shorter layover and paid a $[redacted] difference. However, my booking has been stuck in progress since then. I have been unable to reach customer service by phone or email, leaving me frustrated and unsure of how to proceed. This has been an awful experience, and I regret working with this company. They charged my credit card, but I have received no support or updates on my booking. I am unsure of what steps to take next and would appreciate any assistance in resolving this issue.

In December 21, [redacted], we rescheduled our flight that got canceled due to Covid. The entire experience left us extremely disappointed. Spending countless hours on the phone, we rebooked our flight only to find out the price had increased between booking and processing payment twice. To add to our frustration, we have received an email notifying us of yet another change to our itinerary. The new schedule includes layovers of 2 hours and 50 minutes in one direction and 1 hour and 35 minutes in the other. We believe that Flighthub and Westjet owe us a refund for all the inconvenience. I am not keen on initiating this process online and potentially being offered a credit instead of a refund.

I made a booking through Flight Hub on February 23 for a trip to Cuba. The confirmation number is [redacted]-[redacted]-[redacted]. Our return flight to Toronto on Saturday, March 19 was unexpectedly canceled. We discovered this when my husband attempted the 24-hour check-in and encountered an error message with our booking number. Despite being on the airline manifest, SUNWING insisted our booking number should begin with a 1 and showed our names as canceled. It is unclear who canceled the booking, as we did not. Even after receiving emails confirming our departure, we had to scramble to rebook with AIR TRANSAT to Quebec and then rent a car to reach Toronto. This ordeal incurred additional unexpected costs. I am frustrated with Flight Hub's lack of transparency and absence of an available email address for complaints. I am determined to seek a resolution through the Better Business Bureau and demand a full refund for all expenses, including those for the canceled Cuba trip. I expect a prompt response and a full reimbursement.

I rescheduled my November [redacted] flight due to the emergence of a new COVID variant. I opted for a credit of $[redacted] from Flighthub to use for a trip to the same destination in April [redacted]. Even though my rebooking confirmation indicated the credit, when I booked a flight for April 9 using Qatar Airways, the $[redacted] credit was not applied, leaving me concerned and uncertain. Despite numerous attempts to reach Flighthub via different Customer Service Numbers like 1-[redacted], 1-[redacted], and [redacted], I was unable to connect with a representative and resolve this issue. I am eagerly awaiting a prompt resolution to this matter. Thank you.

I experienced a denial of boarding at Vancouver airport on November 8th, [redacted] with confirmation number [redacted]-[redacted]-[redacted]. My return ticket was from Vancouver, Canada to Managua, Nicaragua booked through Flight Hub. Air Canada denied me boarding due to not having an ESTA, and the check-in clerk was unhelpful. Although I lost the outward bound journey, I object to losing the return flight scheduled for April 11th from Managua. I am dissatisfied with Flight Hub's response, struggling to contact them via email or phone. Their cancellation of my ticket citing me as a no-show at Vancouver airport contradicts my boarding denial record with Air Canada. This has led to financial losses from PCR tests and additional hotel expenses. I seek advice on resolving this situation as Flight Hub's actions appear unjust. Sincerely, B. Wilkin

I requested a credit extension from Flight Hub for a flight that was canceled due to COVID-19. I initially contacted American Airlines, who issued the ticket, and they granted me a credit that expires on March 31, [redacted]. Although I'm not ready to fly yet, I want to book a flight with American Airlines for November [redacted]. However, since I booked through a 3rd party site, American Airlines directed me to contact Flight Hub for the credit extension. Flight Hub informed me that I was a no show for the flight and cannot assist since I contacted American Airlines. This back and forth between the two companies has been frustrating, as each says it's the other's responsibility to extend the credit. I'm unsure of the next steps after speaking to representatives from both companies. Any advice on how to resolve this issue would be greatly appreciated. Thank you for your assistance.

Subject: Flight Hub Booking Issue I am writing to address the significant disruptions and lack of communication regarding my recent flight booking through Flight Hub. I had planned to visit my family in Delhi from May 6th to May 28th, which was a crucial visit for me due to not seeing them for over three years. I specifically called Flight Hub's customer service as suggested on the website for better deals. Unfortunately, the flight dates were changed without my consent, impacting my travel time by over 20 hours. Moreover, there was a discrepancy in the flight charges compared to what I was initially told. Despite booking the flight with the information provided, I was not informed of any changes, leading to great distress and concerns for my safety, especially with the altered arrival time in Delhi in the middle of the night without any prior notification. After enduring long wait times and multiple inconveniences, the new flight arrangements resulted in excessive layovers, increasing my accommodation costs. The lack of transparency and inconvenience caused me significant stress and anxiety. I am reaching out to seek a resolution to this matter and request appropriate compensation for the mental and financial impact this situation has caused me.

I recently booked a return flight from Edmonton, Alberta to Manila through Flighthub with confirmation number 2W46X2. When I arrived at the airport and tried to check in with Air Canada, I was informed that I couldn't travel to my destination due to the connecting flight in Tokyo, which required me to switch airports from Narita to Haneda. Air Canada advised me to contact Flighthub for a resolution. After extensive time on hold, Flighthub informed me they couldn't assist and directed me back to Air Canada. However, Air Canada stated they couldn't access my booking and advised me to go through Flighthub. Notably, the initial confirmation email from Flighthub stated no visa requirements. I am seeking guidance on how to address this issue promptly, especially as I need to alter accommodation reservations. Your quick response would be greatly appreciated.

Hello FlightHub customer service, I bought a ticket for my daughter on March 9, [redacted]. On that same day, I paid an additional $75 to change her return flight schedule. Even though no changes were made, I was still charged the $75. An agent contacted me after 20 days, advising me to contact you for a refund of the $75. I had previously emailed you about this but have not received my refund yet. I would appreciate it if you could look into this matter promptly. Many customers, including myself, are unhappy with your customer service. FlightHub Booking Number: [redacted] Lufthansa Confirmation Number: 25LQAA I have attached my credit card receipts for your reference.