Facebook Customer Service Issues

Archive 1703

The following are issues that customers reported to GetHuman about Facebook customer service, archive #1703. It includes a selection of 20 issue(s) reported October 14, 2022 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Hello, I need assistance with recovering my Facebook account. My current email linked to Facebook is [redacted], and my Facebook username is Gsn Maranan. While trying to retrieve my account, I encountered an issue with my Google email where the verification code is sent. Unfortunately, I cannot access this email account as it appears to have been lost in the system. Despite my attempts to recover it, Google states that the email no longer exists, suggesting it might have been hacked and deleted. I kindly request help in recovering my Facebook account (Gsn Maranan) by linking it to a newly created Google email address. Thank you.
Reported by GetHuman-maranank on Friday, October 14, 2022 8:15 PM
Dear Sir, My account under the name Ashvani has been disabled. I am certain I have not violated any rules and regulations. I respect your community guidelines. Kindly reconsider and reactivate my Facebook account promptly. I have linked it to other social media platforms like PUBG Mobile and Instagram, as well as various apps downloaded from the Play Store. I have always followed your guidelines diligently, yet my account got disabled. I kindly request a swift review of my account and an update to your reporting system. Thank you for your attention, - Ashvani Raj - Date of Birth: 19.4.[redacted] - Linked Phone Number: [redacted]
Reported by GetHuman-rajashva on Saturday, October 15, 2022 4:12 PM
My Facebook account has been hacked. The password was changed and another email was linked to my profile. I've tried all the options provided by Facebook's help to reset my account to no avail. After uploading my ID card and successfully verifying it, I changed the password only to find out that my account was disabled due to the spread of too many messages. Since then, I've been stuck in a loop trying to reset my account. Every time I request a security code, it's sent to both my email and the hacker's email. When I enter the security code, I receive a message saying the link is not working. I'm unable to proceed and feeling frustrated. Is there any other solution available to regain access to my Facebook profile?
Reported by GetHuman7883210 on Saturday, October 15, 2022 5:15 PM
Hello everyone on Facebook, I believe someone has tampered with my account as I noticed an unfamiliar phone logged in. This individual may have changed my settings and password. I tried to reset my password through the app, but Facebook logged me out instead. I have been attempting to regain access to my account ever since. Most recently, I tried from my laptop about an hour ago. I received codes on my phone and another email. Unfortunately, I couldn't access the email linked to Facebook as I no longer have the password. I selected the friend help option, but I remain unable to retrieve my account. My account name is Uli My, and in my profile picture, I am wearing a red jacket at the beach.
Reported by GetHuman7884448 on Sunday, October 16, 2022 12:10 PM
Hello, my name is Jalyn J. I am reaching out to address the unauthorized use of my phone number by someone I do not know, identified as Jarrett S. I am troubled as I never shared my number with him, and his Facebook profile lacks details. Despite my two attempts to contact Facebook Support to remove his account, they did not find it urgent enough. Not having my number on Facebook, I am alarmed about its unauthorized use. Interestingly, when I tried to log in using my number, I found it linked to a different account and email. I urge the removal of Jarrett S.'s Facebook account to resolve this concerning situation. Please contact me at +[redacted]8 or [redacted]
Reported by GetHuman-jjalyn on Sunday, October 16, 2022 3:49 PM
My Facebook account was compromised by a scammer who tricked my friend into giving them a verification code, resulting in a password reset. I have identified the scammer's email as [redacted] Previously my email was [redacted] and phone number [redacted], which was later changed to [redacted]. I also used [redacted] The recovery code is not working as expected, and I suspect foul play. Despite repeated attempts, I cannot regain access. I am even being blackmailed by the scammer, demanding $[redacted] for my account's return.
Reported by GetHuman-adreweck on Sunday, October 16, 2022 5:10 PM
This is my personal account that was suspended by you on September 15th. My name is Nitish Aggarwal and the account belonged to Yashking with phone number [redacted]. Here is the profile link. Please reopen my account soon and assist me fully. If there was any mistake from my side, I apologize and assure you there won’t be any in the future. I am an actor and a social worker; I created the account with great effort, keeping my career in mind. Please help me recover my Facebook account. The issue is my birth date, which I sent on the Aadhar card and voter ID, showing my birth as 12/10/[redacted], but on my Facebook account it shows as 2/11/89. Please expedite the recovery of my account. - Nitish Aggarwal, [redacted] 💕🙏
Reported by GetHuman7885911 on Monday, October 17, 2022 9:02 AM
I recently completed a form and have not received any response regarding my hacked page issue from over 3 weeks ago. Despite securing my account, my team and I have lost access to our Facebook Page, 'Preston Community Hub.' I filled out forms for both hacked pages and intellectual property infringement. While I received a response for the latter, I was directed to contact regarding the former. I am feeling quite unsupported at the moment. Social media is crucial for our charity, and the inability to access our page is severely impacting our work. All admin access has been revoked with no communication from Facebook. I attached a screenshot of the affected page, proof of ownership with 'Charity Overview', along with links validating my identity as the Chair of the organization. Best regards, T.A.
Reported by GetHuman-tazali on Monday, October 17, 2022 1:32 PM
Subject: Request for Account Review Hello, I would like to address the recent disabling of my account (username: nabin pradhani). I believe this action was taken in error as I have always upheld the community guidelines and regulations. I kindly request a thorough review of my account to rectify this issue promptly. My account is essential as it is linked to other social platforms like BGMI, Mobile, and Instagram, along with various apps downloaded from the Play Store. I assure you of my compliance with all rules and regulations, and I sincerely urge you to reconsider and reinstate my Facebook account expeditiously. It appears that someone potentially added their Instagram account to mine without permission, resulting in the disablement of my Instagram account under the username sayanmaity007. Thank you for your prompt attention to this matter.
Reported by GetHuman7886520 on Monday, October 17, 2022 2:48 PM
Dear Sir, I am writing to address the issue with my disabled account under the name "Nabin Pradhani". I am confident that I have not violated any rules or regulations set by your community. I hold your guidelines in high regard, and I believe there may have been a mistake. I kindly request a review of my account to facilitate the reopening of my Facebook account promptly. This is crucial as my account is linked to various other social platforms such as BGMI, Mobile, and Instagram. I have always adhered to your rules despite my account being disabled. Furthermore, someone has added their Instagram account to mine, causing this disruption. The Instagram account affected is "sayanmaity007". I urge you to reevaluate my identification swiftly and consider updating your reporting system. Thank you for your attention.
Reported by GetHuman7886528 on Monday, October 17, 2022 2:50 PM
Hello, I am reaching out for assistance with a Facebook account issue. I mistakenly created an account using outdated email information and a forgotten password. Despite numerous attempts to reset the password using my phone number, I am unable to receive the necessary text messages for verification. The account is under the name Jarrett Smith and lacks a profile picture, contact information, or friends. I kindly request the account be removed promptly to resolve this matter. Thank you for your help.
Reported by GetHuman7886861 on Monday, October 17, 2022 4:26 PM
Good morning, I need your support. A few days ago, my account was hacked, and the hacker changed the email and phone number associated with it. I managed to regain access by changing the email and password. However, it now asks me for a 6-digit code to log in, which I am not receiving on my phone, and I am unsure where to find it. I tried an alternative method of authentication and uploaded my identification. However, when I try to send it, I receive an error message stating that I cannot submit my identification. I also tried searching for the profile that was hacked, but it does not appear in the search results. Despite this, I am still receiving notifications to my email address. I need help to recover my hacked account. I have been unable to access it for days and have been trying to recover it without success. I'm leaving my number as [redacted]. Thank you
Reported by GetHuman-abrego_ on Monday, October 17, 2022 7:07 PM
Last Friday, I changed my password due to a hacking incident. Yesterday, my niece received an email from someone pretending to be me. The imposter used my picture and asked how she was. My niece noticed the unusual formality in the responses and realized it wasn't me. The imposter mentioned hearing from DHHS, revealing they were not me. This fraudulent activity is concerning.
Reported by GetHuman-pdansere on Tuesday, October 18, 2022 12:47 AM
Dear Sir, I would like to address an issue I am facing with my Facebook account under the name RISHABH SRIVASTAVA RANU. I recently discovered that my account has been disabled by the community. I want to affirm that I have adhered to all the rules and regulations set by your platform. I hold your guidelines in high regard. I believe this is a mistake, and kindly request you to review my account promptly and reactivate it. This is essential as my account is linked to various social platforms like BGMI, Mobile, and Instagram, along with several apps I have obtained from the Play Store. Despite following the rules diligently, I found my account disabled. Additionally, someone has added their Instagram account to mine without my authorization. Your swift action in reevaluating my account and enhancing your reporting system would be greatly appreciated. Thank you for your attention to this matter. Account Name: RISHABH SRIVASTAVA RANU Date of Birth in Account: 15-12-[redacted] Linked Phone Number in Account: [redacted]
Reported by GetHuman7888929 on Tuesday, October 18, 2022 1:37 PM
Hello Facebook team, I deactivated my account, planning for permanent deletion on May 10, [redacted]. Now, I'm trying to restore it, but I'm encountering an issue. When logging in, I receive an error message saying "mail was not attached to any page." This account holds precious photos and memories of my family. I kindly request the restoration of my deleted Facebook account as it is important to me. Thank you, Diana Yan/Диана Ян Date of birth: 26.10.[redacted]
Reported by GetHuman7889369 on Tuesday, October 18, 2022 4:20 PM
Hello Facebook team, I understand that you receive numerous inquiries and monitor many accounts on your platform, and I apologize for any inconvenience this may cause. I am contacting you today to seek clarification regarding the blockage of my account "Grandma Jo" on your platform. As this is a new account, I have not posted anything on my wall that goes against your security policy. Its sole purpose is to stay connected with my family members and share posts already circulating on your platform without violating any rules. If the profile picture displaying too much nudity is the reason for the block, I apologize and will change it promptly. Thank you in advance for your response, and have a great day.
Reported by GetHuman7889719 on Tuesday, October 18, 2022 6:33 PM
Subject: Assistance Needed with Disabled Account Hello there, I hope this message finds you well. My name is Assad Ulla, and I am writing to request assistance regarding my disabled account. I believe there might have been a misunderstanding or error with the disabling of my account, as I have always strived to adhere to all the rules and guidelines of the community. I have linked my account to various social platforms such as BGMI, Mobile, and Instagram, along with many other apps from the Play Store. Unfortunately, someone added their Instagram account to mine, which may have led to the disablement of my account. I kindly ask you to review my account promptly and reconsider the disabling to allow me to regain access to my Facebook account. Your attention to this matter is greatly appreciated. Thank you for your understanding and assistance. Warm regards, Assad Ulla
Reported by GetHuman-assaderd on Tuesday, October 18, 2022 7:55 PM
Dear Facebook Support Team, I am writing to inform you that my Facebook account has been disabled, but I believe it was a misunderstanding. I have used this account for a long time. The account was created by a friend, resulting in some errors in my surname and date of birth. My email address ([redacted]) and phone number ([redacted]) are both verified and in use. Despite providing my ID proofs as requested, my account remains blocked. I kindly request the unblocking of my Facebook account promptly. I am willing to make any necessary changes to comply with the latest guidelines. Thank you for your assistance. Sincerely, M. S. A. Facebook ID: [redacted] Password: Redacted
Reported by GetHuman7722082 on Tuesday, October 18, 2022 8:23 PM
Hello, my name is Luis Hernán Vicuña Ramos. Today, I was able to access my Facebook account by recovering the code sent to one of the numbers associated with the account: [redacted]9. My login email is [redacted], but I lost access to it, preventing me from logging into Facebook. I am listed as Josué Luis VG on my profile. I updated some information on my page today because the number linked to it is outdated. The devices I previously used were a Samsung GT-19082L and an Orinoquía U5 [redacted], which I cannot access due to forgetting the password. For security reasons, my account was blocked. I made recent changes using a ZTE Maven [redacted]. I also want to note that the number I used today, [redacted]1, is mine and can be verified through WhatsApp for identification since my documents are being rejected as unreadable. I am reaching out here as I am unsure how else to contact support for unblocking my account. Thank you.
Reported by GetHuman-luishvr on Tuesday, October 18, 2022 9:29 PM
Hello, I am a genuine user of this account. Your security system mistakenly disabled my personal Facebook account, citing a violation of community standards. I have provided all necessary identification to prove my legitimacy in the hopes of having my account reinstated promptly. Please review my appeal and restore access to my Facebook account at your earliest convenience. Thank you.
Reported by GetHuman-fazalale on Tuesday, October 18, 2022 9:47 PM

Help me with my Facebook issue

Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!