Facebook Customer Service Issues

I don't use Facebook much, mainly on my home computer (lately on my phone). When I tried to open an email from a friend, I was prompted to prove my identity. I attempted to do so but then was asked to upload a picture ID. I'm hesitant about sharing such personal information due to concerns about identity theft. I'm unsure if this is standard procedure for Facebook. My account is under Carey M. at [redacted] Can you assist me with this securely?

My email address was changed without my permission. I've had my account since September [redacted]. I recently noticed that the email attached to my account was no longer mine ([redacted]). I have been trying to contact your support team since then. Even though my ID is not being recognized, it matches all the photos on my Facebook account. All my content has disappeared, and I desperately need your assistance. The new email attached to my account is r**********@gmail.com, which I do not recognize. My phone number is [redacted]. Please help me regain access to my Facebook account as it is the only place where I have precious family and child photos stored. Your help is greatly appreciated.

Subject: Urgent Help Needed to Secure Hacked Social Media Accounts Dear Customer Care, I am seeking urgent assistance to deactivate my Facebook page as it has been compromised by a hacker who also attempted to access my Instagram account. My original email for login is [redacted], with the username Falade Toni, and the phone number linked to the account is +[redacted] [redacted]. The hacker gained unauthorized access using the email [redacted] I have alerted my friends to report the fraudulent activity. I kindly request your prompt intervention to restore and secure my accounts. Your immediate attention to this matter is greatly appreciated. Warm Regards, F.O.

I am really concerned and upset because I think my daughter or friend accessed my account and deleted it intentionally. This is distressing as I have personal content related to my late mother, who passed away from breast cancer and COPD, on this account. The email associated with the account is [redacted], and I am unable to locate it now. I urgently need assistance as I have also lost the two phones which were used to carry out this action.

I recently experienced unauthorized access to my Facebook account. The intruder added a 2-factor authentication setup. I managed to reset my password, but I am now locked out due to the 2-factor authentication that I didn't set up. I don't have an authentication app. Please disable the 2-factor authentication so I can regain access to my account, or allow me to receive the code via text to my phone number [redacted] on file.

Good evening, I am confused as to why my account was blocked by your platform for allegedly engaging in illegal activity. I used it to post ads for someone on buy and sell groups, which I find completely unacceptable. I have already tried verifying my identity by providing my email address, driver's license, and ID copy, but it seems you are still not accepting them. Could you please explain the reason behind blocking my account? Let me know what additional information or steps are needed to resolve this issue. I have been an active user on Facebook for many years, and facing this situation is quite disheartening.

When I first started using Facebook, I had an account associated with an email that was hacked and subsequently deleted. However, the Facebook account remains, and occasionally my relatives try to contact me through that old account. I need to find out how to inform Facebook that this old account is no longer in use and that, since it contains outdated information and my photos, I would like them to delete it. I am willing to give them permission to do so if necessary. I just want this old, forgotten account to be removed as it reminds me of a dark period in my life that I prefer not to revisit.

Aispal, you've received a decision on December 24, [redacted], that your Facebook account is not visible and restricted. Typically, it takes a little over a day for us to review the provided information. Due to the impact of the COVID-19 pandemic, there may be delays in the review process as we have limited staff available. Once your account is reassessed, if it adheres to our Community Standards, you will regain access to Facebook. However, if it is found to violate our standards, your account will be permanently disabled, and you will not have the option to appeal. Thank you for your understanding during this time.

I am encountering an issue logging into Facebook after getting a new phone and setting up two-factor authentication. Despite attempting to reset my password and receiving the code via email, the system prompts me to input a code sent via text message, which I am not receiving. I have submitted my identification documentation as requested, including my ID number certificate, but I am still unable to access my account after more than 24 hours without receiving the necessary code to log in.

Hello, I am seeking help as my Facebook account has been hacked. When I attempt to log in, it indicates that the password is incorrect and has been changed. The hacker also altered the phone number and email associated with my account, leaving me completely locked out. I am sharing my identification to verify that I am the rightful owner of the account. Please assist me in resolving this issue. Thank you.

My personal account was disabled. Hello, I am the rightful user of this account. The security system mistakenly disabled my personal Facebook account. It was disabled for supposedly violating Facebook's community standards. I have provided all the necessary identification to prove my identity and request the reopening of my Facebook account. I hope my appeal is reviewed promptly, and my account is reinstated soon. My account number is [redacted], and the password is bharat@[redacted]. Please, I kindly ask for your help in restoring my account. Thank you.

Hello, I recently received a decision from Facebook on December 12, [redacted], regarding my account. They mentioned that my account is currently not visible to others and I cannot use it. Due to the COVID-19 pandemic, there might be delays in reviewing my account. If my account complies with their Community Standards, it will be reinstated; otherwise, it may be permanently disabled. My details are Manish Yadav, born on April 13, [redacted], residing in India. My email is [redacted] I would appreciate any assistance in restoring my Facebook account. Thank you. - Manish Y.

Manish, I noticed your disagreement with the decision made on December 12, [redacted]. Typically, we need a bit over a day to assess the details you provided. Your Facebook account is currently invisible to other users, and you won't be able to access it. Next, we will reevaluate your account. Please understand that we have limited staff to handle reviews due to the COVID-19 pandemic, which may cause delays in the process. If your account aligns with our Community Standards, you will regain access to Facebook. However, if your account violates our standards, it will be permanently disabled, and you won't have the option to dispute the decision.

Manish, you recently received a notification regarding a decision about your Facebook account on December 12, [redacted]. Typically, we aim to review such cases within a day, but due to the impact of the COVID-19 pandemic, there may be some delays in processing. Rest assured, we will reevaluate your account based on our Community Standards. If your account is compliant, you will regain access; however, if it is found to violate these standards, it may be permanently disabled without the option to appeal. Your cooperation and understanding in this matter are highly appreciated. Thank you for being a genuine user and providing your details, but we recommend refraining from sharing personal information such as email addresses, phone numbers, and birthdates in public forums for your safety.

Hello, My name is Anuj Sharma, and my Facebook account is [redacted] Your security team mistakenly disabled my personal Facebook account. I attached my original ID, such as Aadhar Card and Driver's License. My account was disabled for allegedly violating Facebook community standards. I have provided all the necessary identity documents for you to reopen my Facebook account. I hope you review my appeal and reopen my account promptly. Thank you.

Hello Facebook Team, I am writing to inform you that my official personal Facebook account was linked to my official Instagram account. Regrettably, my Facebook account has been disabled due to some mistakes I am not aware of. As a result, I am unable to log in to my Instagram account as it was linked to my Facebook. I want to highlight that I have always adhered to the Facebook community guidelines. My official Facebook account contains valuable personal information that I cannot afford to lose. My identity is solely confirmed through my official Facebook account, and I have already submitted my documents for the appeal process. I kindly request you to review my personal Facebook account and assist in resolving this issue promptly. Thank you, Facebook Team.

My laptop is old and crashes often, leading to Facebook closing my account in May. Facebook requires a code sent to my mobile number to restore it, but I can't access it from Turkey. I can only access my emails, as the email option is somehow unavailable. Can someone assist in contacting Facebook through my email?

I am unable to access my account due to receiving a message requesting approval from another device despite using the same device and browser. I am limited to one device option for approval without any other methods like codes. I feel trapped in this cycle! I attempted to reset passwords and clear caches and cookies without success.

Hello, my account has been blocked for approximately ten days. My account is under the name: Redouane junior djaileb. I want to inform you that I have always followed Facebook community standards. I have tried to recover my account following the help center's advice, but I cannot access my account. Additionally, the phone number linked to my account is no longer mine as I have changed my phone number, making me unable to receive the activation code via SMS. I need help to reactivate my account as soon as possible because I use it for freelancing, and all my contacts with the companies I work with are there. Also, I sell cosmetic products through my Facebook page. Please send any possible solutions to my Gmail.

I recently noticed a charge of $12.14 on my bank statement from a place named fbpay-hannah-gill buyfbme. I am unsure of what this charge is for and would like to request a refund. The charge appeared after I placed an order on Gossby for a Christmas ornament for my daughters. Now that I intend to purchase one for my son, I came across this additional charge on top of my Gossby order payment. Could you please assist me in understanding the nature of this charge? Your help in resolving this matter would be greatly appreciated. Thank you. - D.C.