Facebook Customer Service Issues

Archive 1180

The following are issues that customers reported to GetHuman about Facebook customer service, archive #1180. It includes a selection of 20 issue(s) reported December 30, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I need help with my account regarding suspicious activity flagged by Facebook. I have been using it for adverts, but now I can't log in. Despite inserting my mobile number, Facebook claims it's invalid. I even tried another number, but I'm not receiving the verification code. This is frustrating as my account is actively running paid ads, and I'm unable to monitor or make changes. I really need assistance to regain access to my account.
Reported by GetHuman-tunslf on Montag, 30. Dezember 2019 22:53
I utilize Facebook and Instagram for my business marketing efforts. Engaging with followers and potential customers is crucial to my strategy. However, due to my interactions, Instagram placed restrictions on my account until 01/06/20, preventing me from liking, commenting, following, and adding captions. This ban hinders my ability to connect and grow my business for a week. I seek assistance in resolving this issue promptly. You can find me on Instagram and Facebook under @kayslash_.
Reported by GetHuman4176387 on Montag, 30. Dezember 2019 23:06
I am seeking specific information on why my advertisements are repeatedly being disabled. Despite multiple review requests, my account keeps getting disabled and re-enabled sporadically. I recently encountered a situation where my account was compromised, and unauthorized ads promoting inappropriate content were posted targeting a different audience. As a photography business, I solely target customers within a local radius to West Virginia. I am uncertain if the issue lies in my ads or the unauthorized ones. The ongoing back and forth with the reviews is becoming increasingly frustrating. Additionally, there seems to be a restriction preventing me and my clients from tagging my page, and I am unsure of the reason behind this limitation.
Reported by GetHuman4176397 on Montag, 30. Dezember 2019 23:09
My Facebook account under the name AKPOVWO DIVINE with mobile number *********** got blocked suddenly without any explanation. I followed the procedure to upload a photo for verification, but my account remains blocked. I kindly request Facebook to unblock my account and provide warnings before taking such actions in the future. It's crucial to notify users before disabling their accounts, especially for those who regularly use the platform to communicate with others in their area.
Reported by GetHuman-akpovwod on Montag, 30. Dezember 2019 23:17
I have recently finished creating an album with over [redacted] photos and planned to schedule a post promoting it on our page in three days. However, I encountered an issue. It seems I may have created the album before the post, making scheduling difficult. I'm unsure if I need to recreate everything or if there's a way to proceed without starting over. I initially unchecked the box to display the album on my page and now can't find a way to change that setting to enable posting. Being an Admin for Springhill Hospice, I am compiling a yearly support summary. I would appreciate guidance on how to resolve this matter as I aim to share the album according to schedule while avoiding redoing all the work. Thank you for any assistance provided.
Reported by GetHuman4176483 on Montag, 30. Dezember 2019 23:27
I have mistakenly created two Facebook accounts with the same email address. Unfortunately, I have forgotten the password for one of the accounts, "JJames Thakar Singh." As a result, I am unable to log into it. I would like to delete both of my accounts now and then create a new one in a few months when I decide to return to Facebook.
Reported by GetHuman4176543 on Montag, 30. Dezember 2019 23:39
Hello, I am in dire need of assistance as I am unable to access my Facebook page. I have forgotten both my page and email account passwords linked to the Facebook profile, and the phone numbers for verification are outdated. This is a crucial issue as my page is dedicated to drug recovery, sharing my journey of overcoming addiction to inspire others to seek help. As a performer, I have numerous photos from my shows on the page. I have been locked out for weeks, and despite trying various methods, I cannot recover access. If there is any way to assist me in regaining control of my page, "Erynn Ann Archy," it would be greatly appreciated. I have created a temporary email to stay in touch but many individuals are unable to reach me through Messenger. This situation arose due to a virus on my phone, which led to losing all contacts and passwords. Please help me reconnect with my audience and loved ones. Thank you for any support provided.
Reported by GetHuman-sioahwes on Montag, 30. Dezember 2019 23:45
I'm having trouble accessing my current Facebook account. When I try to log in using my email, phone number, and password, the system isn't recognizing them. Despite receiving 6-digit confirmation codes from Facebook to enter during sign in, the system still isn't accepting them. I've reached out to [redacted] for help, but haven't received a solution yet. I provided them with a copy of my government photo ID, along with my email, phone number, IP address, and home address.
Reported by GetHuman4176599 on Dienstag, 31. Dezember 2019 00:02
I have two Facebook accounts, one under JJames Thakar Singh and the other under James Thakar with the same email address. I can only access the James Thakar account because I forgot the password for JJAMES Tharkar Singh. I want to delete both accounts as I need a break from Facebook and plan to return in a few months. Can anyone help me resolve this issue?
Reported by GetHuman4176543 on Dienstag, 31. Dezember 2019 00:13
I recently reported a page on Facebook due to concerns about animal abuse. The page in question is Stateline Kennels APBT and features videos showing dogs being forced to face off, boasting about a dog named Big Mama being sent to New Jersey, and dogs being chained up and made to run on treadmills, all of which involve pitbulls. The content appears to demonstrate obvious dog fighting activities. Despite my report, the individual behind the page downplays these actions, but there are clear videos on the same Facebook page depicting dogs being forced to fight and encouraging others to conceal their dogs. The situation is alarming, and I urge others to also investigate. However, Facebook has responded saying this content does not violate community guidelines.
Reported by GetHuman4176693 on Dienstag, 31. Dezember 2019 00:13
Hello. I am having trouble accessing my Facebook account. Even though I am entering the correct password, I am being asked to confirm my identity. The issue is, Facebook is trying to send a code to my old phone number which I no longer have access to. Is there a way to receive the code through my verified email instead? It would greatly assist me in logging back in. Additionally, I recall setting up security questions for my account. Could these be used to verify my identity instead? I appreciate any assistance you can provide. Thank you.
Reported by GetHuman4171810 on Dienstag, 31. Dezember 2019 00:17
Dear Facebook, I am reaching out about my account which is causing me a lot of distress. For the past 8 days, I've been facing difficulties with accessing my account linked to [redacted] Despite sending bug reports, my situation hasn't been resolved yet. I realize it's the holiday season, but I urgently need a solution. Last night, I received a message to my email to help me access my account, but unfortunately, it didn't work. My account is also connected to Facebook Marketplace where I have important messages regarding ads. When I try to access these messages through email, I encounter errors. I'm at a loss about what to do as I have concerned customers and can't access Marketplace or my groups. I've attempted to log in from different phones with no success. I would appreciate any help you can provide. Thank you.
Reported by GetHuman-nasserhu on Dienstag, 31. Dezember 2019 00:24
I deactivated my Facebook account but occasionally log in. Recently, I attempted to access it but found my email had reverted to an old one that is no longer accessible to me. Additionally, my password is not working. I am puzzled by this situation. I can still use the phone number associated with my account, but I am unable to reset my password through that number. I require assistance with this issue. I am willing to provide any necessary information, such as previous passwords or phone verification, to resolve this matter. Thank you.
Reported by GetHuman4176807 on Dienstag, 31. Dezember 2019 00:41
I lost my mother in [redacted] when I was just 13 years old, and our family deactivated her account at that time. Now that I am 19, I am trying to access her account again. I have access to her email and even managed to reset her Facebook password, but I am unable to pass the security check. Unfortunately, her backup email belongs to an ex of hers that I do not communicate with, and I am unable to reach out to her close friends for the codes. I am simply trying to access her account to retrieve some old photos that mean a lot to me and are not available anywhere else. I am feeling truly heartbroken because I have exhausted all options and cannot find any help, especially since Facebook's support forums have not been useful. I am unable to provide her account's URL, but her account's email is [redacted], and her name is Melanie Dawn Bradbury.
Reported by GetHuman4176881 on Dienstag, 31. Dezember 2019 01:01
My father's Facebook account was hacked again, and it's the second time this has occurred. Despite creating a new account after the first incident, the same person managed to hack the new one. I'm concerned about the lack of security measures in place. It seems like the security team should be able to detect changes in profile pictures, names, contact information, and other details on the account, such as the transition from Steven E Jacks to Rose E Jacks. I hope this issue can be addressed promptly.
Reported by GetHuman-rmnrtj on Dienstag, 31. Dezember 2019 01:04
This morning, on 12/30/19, I noticed I was tagged in a post on Facebook. After viewing it, I logged out of the app. Upon returning, I found my account disabled. The post only showed me with an old friend on a couch, posted by his mom. Subsequently, I created a new Facebook account using the same picture. However, it was quickly removed for inappropriate conduct. I believe this action was unwarranted as all I did was reconnect with friends and share a photo with my daughter.
Reported by GetHuman-aidenbga on Dienstag, 31. Dezember 2019 01:38
Having an Android phone from MetroPCS is a budget-friendly option widely used by the lower middle class. Unfortunately, I've had mine lost or stolen three times. Each time, I had to redownload the Facebook app on my new phone, but my account got disabled because my email didn't match the new phone. It's frustrating that Facebook doesn't help with logging back in. I want to recover my account on my fourth and final new Android phone. I've always used the same email, just a different phone number and device. If anyone can assist, please let me know. Thank you.
Reported by GetHuman-tailafa on Dienstag, 31. Dezember 2019 02:01
Urgent situation. My name is Karobi Halder. There are two Facebook accounts using my name and photos, putting my safety at risk. I urgently need these accounts removed as they are causing me distress, especially at school. Please assist me in permanently deleting these accounts promptly. Your help in resolving this issue is greatly appreciated.
Reported by GetHuman-karobi on Dienstag, 31. Dezember 2019 02:26
I'm not sure if this will be helpful, but I can't find any other way to reach Instagram except through this forum. There is a serious issue with an Instagram account posting highly inappropriate photos of underage girls. Some of these images could be considered child pornography in certain countries. Unfortunately, the report feature isn't working for this account. The username in question is @nextyoungmodels, and it's crucial that action is taken swiftly. I hope a responsible individual sees this message promptly. Thank you, and I hope you have a good day.
Reported by GetHuman4177402 on Dienstag, 31. Dezember 2019 03:50
On Facebook Marketplace, individuals may have posted ads selling items that have been reported stolen to the Tucson Police Department. I am seeking guidance on how to address this issue. I have the full name of the main person, one of her email addresses, her residence, the first name of her friend/theft partner, their city, a list of major items, and one item she purchased to hide a stolen product. Thank you, Denise.
Reported by GetHuman-songofan on Dienstag, 31. Dezember 2019 03:55

Help me with my Facebook issue

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