Facebook Customer Service Issues

Archive 1060

The following are issues that customers reported to GetHuman about Facebook customer service, archive #1060. It includes a selection of 20 issue(s) reported December 6, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I need assistance with accessing the ads account for Wealthify on Heartland Seniors Finance Australia's Ad account. The access request is pending in my sent requests on Heartland Seniors Finance Australia, and I am unsure how to accept the request on the Wealthify account. If an email is sent to the owner, I am unsure how to identify the owner. Thank you.
Reported by GetHuman4049296 on vendredi 6 décembre 2019 01:40
Hello! I created a Facebook account a year ago but haven't used it. I've tried to log in multiple times, but it says my email isn't associated with an account. When trying to make a new account, it says the email is linked to a disabled account. When I report the disabled account, it says my email is not connected to any disabled account. I'm confused as Facebook's responses are inconsistent. I'd appreciate any help on this matter. Thank you.
Reported by GetHuman-faithmlu on vendredi 6 décembre 2019 02:31
My account was compromised by someone in one of the groups I was part of, leading to it being locked due to inappropriate language used without my involvement. I am attempting to reach out to Facebook to have them unlock my account because I am innocent. I also aim to reset my password and remove groups from my profile as a precaution. Moreover, I have received alerts about someone trying to create another Facebook account using my name. If unlocking my account is not feasible, I request the option to add another admin to my farm page as I am losing business opportunities. Despite past issues on the platform, I have refrained from engaging with others as I've learned my lesson. This situation is especially challenging during the holiday season when my sales heavily rely on my Facebook page accessibility.
Reported by GetHuman4049541 on vendredi 6 décembre 2019 02:48
I received a notification from Facebook stating that my comments were in violation of their spam community standards. One of my comments to a friend said, "Happy birthday. You're both pretty amazing!" Another comment on my friends' pictures from their trip to Italy said, "It's easy to eat your way through Italy!" Facebook flagged them, yet they seem harmless. Can anyone explain why these comments were flagged for spam?
Reported by GetHuman2675848 on vendredi 6 décembre 2019 02:49
I am having trouble logging into my Facebook account because I forgot my password. When I click on "forgotten password," it asks me to enter a 6-digit code that I should receive via my phone number, but I haven't received any code. I have tried multiple times to request the code with no success. I typically use my phone number to login as I have forgotten the password to my old email. I'm reaching out for assistance in getting the code to reset my password. My phone number is [redacted]97, and my Facebook account is under the name Intan Avc. Thank you.
Reported by GetHuman-intannsa on vendredi 6 décembre 2019 03:24
My Facebook account was hacked on the 3rd of this month. The hacker changed my email, phone number, and password. I've informed Facebook about the hack, and they directed me to a page to reclaim my account. However, I can't locate my account. To proceed, I am asked to enter a friend's name, but no name seems to work. Unfortunately, I don't recall any old emails associated with the account, but I do remember some old passwords. Despite searching online for assistance, I haven't found a solution yet.
Reported by GetHuman4048587 on vendredi 6 décembre 2019 03:34
I updated my name to my nickname and phone number, then my account got disabled. Can I regain access to change my name back? I've had this account for about 12 years. Initials S. [redacted]. I changed it to Jap Jappa, my nickname, and my new number is [redacted]. Please allow me to correct this error and restore my account. I wasn't aware that nicknames were not allowed, as I see many accounts using them.
Reported by GetHuman4024881 on vendredi 6 décembre 2019 04:09
I'm Obuesi Phillips, and I have an event scheduled for tomorrow, December 7, [redacted]. I accidentally confirmed a Facebook advert twice, which resulted in it renewing for an additional day on December 8, [redacted]. This second confirmation is unnecessary as the event, Lagos Beach Marathon, will only be happening tomorrow. I kindly request that the second advert confirmation be cancelled due to budget constraints in Nigeria. Thank you, Facebook. - Amb. Obuesi Phillips
Reported by GetHuman-obuesip on vendredi 6 décembre 2019 04:19
I recently attempted to sponsor a post on our nonprofit page. We needed all admins to sign terms and conditions regarding discrimination before proceeding. I found the link, but all team members who tried to agree couldn't get the "I agree" button to work after reading the terms. We hope this issue can be resolved promptly, as we are eager to continue promoting fundraisers and events.
Reported by GetHuman4049844 on vendredi 6 décembre 2019 04:38
I am experiencing issues with my Facebook Business Manager account. I created the account after running ads from my personal profile where I was the sole admin. However, after transitioning to Business Manager, I have not received confirmation for access and permission requests. Additionally, I am unable to add my ad account from my personal page or include pages to it. This is causing problems with using Shopify apps as certain functions are restricted without a fully operational Business Manager account. Any assistance in resolving these issues would be greatly appreciated.
Reported by GetHuman4049902 on vendredi 6 décembre 2019 04:54
This morning in Lahore, Pakistan, I was shocked to find my Facebook account disabled for no apparent reason. This has left me extremely concerned about my business page, www.facebook/onemarketingg, which had active paid campaigns running smoothly for the last 3 months. Now, everything seems to have disappeared, and I am struggling to find a way to reach out to Facebook for help. I had uploaded my Computerized NTN Number to verify the authenticity of my account, but it seems to have made no difference.
Reported by GetHuman4050025 on vendredi 6 décembre 2019 05:48
I am experiencing a troubling situation as someone has accessed and modified all my account details, including passwords and recovery information on my Facebook account. The individual responsible is someone I am familiar with, who took my phone and gained unauthorized entry into my Yahoo, Gmail, and Facebook accounts. This has left me unable to regain access or reset the passwords for my important accounts. The Facebook account is significant to me as it is how I communicate with my family, children, and friends. Creating a new profile is not feasible as I do not recall or have access to many friends listed on my current account, causing a great deal of frustration. Moreover, the account contains crucial saved conversations that I urgently require. I am seeking assistance in recovering my account promptly to resolve this distressing situation.
Reported by GetHuman4050102 on vendredi 6 décembre 2019 06:18
I recently discovered that my account was disabled without explanation. After attempting to appeal, I was informed that reactivation was not possible. However, they have not disclosed the reason for disabling my account. I am hoping for assistance in acting as a mediator to help me retrieve my stored memories such as photos, videos, and documents. I have entrusted Facebook with these precious memories and would like to download them. Even if my account remains disabled, I kindly request to access and download my personal content. Thank you for your support. Regards, Gift M. Mark.
Reported by GetHuman-giftymma on vendredi 6 décembre 2019 06:25
My Facebook account was hacked, and I lost access to my phone number, making it impossible to change my password or log in. Despite trying all the suggestions provided, I cannot regain access to my account. Please review the profile photos on my current account ("Hyptynissic Hyptynissic") and the old one ("Uan Fredo"). I want the "Uan Fredo" account deleted permanently as the photos from a past relationship are affecting my current one. I no longer need that account, as I've created a new one. Your assistance in deleting the "Uan Fredo" account would be greatly appreciated. Thank you.
Reported by GetHuman-hyptynis on vendredi 6 décembre 2019 08:17
I have an old account that I have forgotten the password for, or it may have been changed by someone else. I regret not going through the recovery process and instead creating a new account that I now use. However, I noticed the old account still online when checking from a friend's phone and saw that the account name has been altered. I believe either recovering the old account or permanently disabling it could be solutions. I am reaching out for assistance and will also be reporting this issue to the local authorities shortly.
Reported by GetHuman4050325 on vendredi 6 décembre 2019 08:22
I had a music account page linked to my personal page with [redacted] followers and over 1 million views on my videos. Recently, someone messaged me offering to monetize my content, and after clicking a link that seemed to be from Facebook, I entered my password. Shortly after, I lost access to my music page as the person changed my password, name, URL, and email, taking control of my account that I've labored on for five years. This occurred just over 24 hours ago, and the individual has already deleted most of my videos and images. Despite reaching out to Facebook through various online channels, I haven't received a response. I'm seeking assistance on how to address this situation.
Reported by GetHuman-jutthuff on vendredi 6 décembre 2019 08:26
Hello, I'm Jim Phillips. I recently got a new device and have been experiencing trouble logging into Facebook. Even though my password works on my other devices, both my original and current email addresses are not being recognized. The problem seems to be related to the email address, as I keep receiving an error message indicating it's incorrect. My original email was [redacted], and my current one is as follows.
Reported by GetHuman-jmaphill on vendredi 6 décembre 2019 08:47
I attempted to switch the currency for my Facebook Ad account, but was advised to deactivate it and create a new one. However, after deactivating the account, I encountered a message stating that I had reached my ad account maximum and needed to make a payment in my business account to increase the limit. Unable to make any payments as my only ad account is now deactivated.
Reported by GetHuman4050489 on vendredi 6 décembre 2019 09:29
My phone was stolen, and the password to my Facebook account has been changed. It's linked to my old phone number and I can't recover it that way. I also don't have my email address linked for recovery. Facebook support suggested logging in from a known device or location to verify my identity, but that hasn't worked. Can anyone offer assistance?
Reported by GetHuman-sappleb on vendredi 6 décembre 2019 09:52
When I opened Free Fire, I noticed that everything had changed. A user named Firoz Panwar on Facebook has altered my name to his own on December 4, [redacted]. I encountered a session timeout when logging into my account. Despite entering my correct username and password, it stated it was incorrect and prompted me to find my account. However, I couldn't locate my account. When searching with my email address, it showed my account, but he had modified all my details from phone number to profile picture. Kindly address and rectify this issue. Your prompt assistance is greatly appreciated.
Reported by GetHuman-kirorohi on vendredi 6 décembre 2019 09:57

Help me with my Facebook issue

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