Etihad Airways Customer Service Issues

Hello, good morning. My name is Irene García España, with ID number [redacted]5J. I have a ticket for October 3rd. Due to medical reasons (surgery + hospital stay), I am unable to travel. I contacted you last week, and was advised to request the cancelation through "trabel2go" as the tickets were purchased through them. They sent me an email stating the ticket is not eligible for a refund without airline authorization. Despite discussing with them by phone and email, they insist you must authorize the refund. Therefore, I kindly request your authorization for the refund process so that they can proceed. Thank you in advance.

On 07/09/[redacted], we purchased tickets for a family of 4 on Etihad Airways for the Phuket to Moscow route. We received a notification on September 26, [redacted], via email that the airline made changes to the schedule, removed seats, and canceled or rescheduled some flights. We were advised to contact the airline to confirm the status and departure time of our flight. I'm reaching out to inquire about the status and departure time of our flights for the Phuket to Moscow route on November 19, [redacted]. Departure details: HKT-BKK EY-[redacted] BKK-AUH EY-[redacted] AUH-SVO EY-65

I booked a flight from Vienna to Delhi on February 1st, returning on the 18th with 7 other family members. Unfortunately, one person mistakenly booked the return flight for February 17th instead of the 18th on the same flight number. I am struggling to reach Etihad as the phone line is only a loop at the German contact number. The departure flight to Delhi is correct, but the return flight needs to be changed to February 18th. I made the booking for 2 people. I am wondering if it's possible to change the flight from February 17th to February 18th and what costs may be involved. If needed, I can cancel the whole booking and rebook. Any advice would be appreciated. Thank you. - Elisabeth H. from Vienna, Austria

I would like to draw your immediate attention to the following issue. I flew from Cochin to Manchester on October 8th via Etihad Airways, with a layover in Abu Dhabi. My ticket details are as follows: Passenger: Sruthi Karekunnath Mohandas Booking Reference: GHLJDR [redacted]61 Class: Economy Upon my arrival in Manchester, I discovered that one of my bags was missing. It is a red American Tourister medium-size trolley locked with an additional brass padlock. I have already reported this and requested that the luggage be sent to my new address in the UK. However, due to unsuitable accommodations, I had to relocate to a different address. Therefore, I kindly ask for the missing baggage to be sent to the following address: Sruthi Karekunnath Mohandas [redacted] Edge Lane, Edge Hill, Liverpool, L75NA Thank you for your prompt attention to this matter. Sincerely, Sruthi Karekunnath Mohandas

We will be traveling from Hyderabad, India to Port of Spain, Trinidad and Tobago on October 22, [redacted] with booking code: KFLHGR (KLM) / XMTFDE (Etihad). I used a credit card to purchase the tickets in Trinidad. We now have two extra bags, one for each of us. I need to pay for the additional baggage fees using the same credit card from Trinidad. How can I make the online payment before our journey begins tomorrow? Your assistance in this matter is greatly appreciated. Otherwise, I may be forced to leave the bags behind in Hyderabad, which contain important clothing and children's outfits. Your help is invaluable to me, thank you.

I will be returning from Kathmandu to London on the 7:20 am Etihad Airways flight on October 29th. I have a couple of questions: 1. Can I switch my flight from Kathmandu to Abu Dhabi to the 5pm Etihad Airways flight on the same day? And can my connecting flight to London remain the same as originally booked? OR 2. Is it possible to change my flight from Abu Dhabi to London scheduled for 02:55 am on Sunday, October 30th, to the earlier flight departing at 14:15 pm and arriving at 17:55 pm on the same day while keeping my initial flight from Kathmandu to Abu Dhabi as booked? I am looking to make one of these adjustments. My booking reference is VMMLGZ and my surname is Paudyal Koirala. Thank you for your assistance. Best regards, Deepa Paudyal Koirala

I booked a ticket on Etihad through booking.com, but due to visa issues, the person I booked for can't enter Doha. I asked for a cancellation and refund, and received this email in return: --- Subject: Cancellation Request Confirmation Dear Customer, We regret any inconvenience you have faced. We acknowledge your request to cancel your booking. Please, note that refunds are subject to airline policies, and as per their guidelines, your ticket is non-refundable. Your booking is still active. Kindly confirm your desire to proceed with the cancellation by replying to this email. For further assistance, contact us via phone during our business hours, details are available on our website. Thank you. Best regards, Namita U ---

I am having a problem with booking reference MIENWQ. The booking is for someone who cannot enter Qatar due to visa restrictions. I was instructed by Etihad Airlines to contact booking.com for a refund. I reached out, and they replied to my email contradicting the information provided by your agent who stated it was refundable. I need this matter resolved promptly to avoid issues with accounting. Your help is greatly appreciated. Thank you.

I am Vishnu K. from Toshiba Transmission and Distribution Systems (India) Pvt Ltd, a fully owned company of Toshiba Corporation, Japan. In [redacted], I was transferred by my company to work at Toshiba Transmission and Distribution Systems (India) Pvt Ltd GREEK Branch on an Intercompany Transfer Work VISA. Due to the COVID-19 pandemic and changes at the VISA processing office, my residence permit is still pending, and I only have the VOC document, which has been renewed. While traveling to my head office in India on November 11, [redacted], I faced an issue at the airport as I was not allowed to board the flight due to a lack of understanding of the VOC document and the pending VISA processing, even though I showed the status online. My flight ticket reference is HOWAWN.

Booking Reference: QOMKQQ (8 July [redacted]) On December 7, [redacted], I called Etihad in Amsterdam at +31 20 [redacted] to cancel the flights under the booking reference QOMKQQ. I decided to cancel with a penalty of [redacted] euros. The refund for the remaining amount was supposed to be processed back to my credit card, and they assured me that they would send a confirmation to [redacted] immediately. Unfortunately, I haven't received any email from them, and I am unable to reach them through email. Does anyone have the email address for Etihad's customer service?

My flight EY269, originally scheduled for December 10 at 4:15 a.m., has been delayed by 6 hours due to inclement weather. The new departure time is now December 10th at 10:20 a.m. departing from Chennai (MAA) and arriving in Abu Dhabi at 1 p.m. local time. My connecting flight EY131 is set to depart at 11 a.m. Abu Dhabi time for Washington DC. I am hoping Etihad Airways will accommodate the delay and hold EY131 for me until 1 or 2 p.m., or make alternate arrangements for me to reach Washington DC on the same day.

Hello, I need to reschedule my flight due to family circumstances. I originally booked for January 22, [redacted], but I am trying to change it to February 1, [redacted]. However, when I try to select the new date, it is not allowing me to proceed with the change. Could someone please assist me with this issue? Thank you. Name: P. Medina Fernandez Booking Code: FMZDDP

Good morning, we regret to inform you of the cancellation of the flight, BOOKED AND PAID ON THE 27TH OF JUNE [redacted] with booking reference ZXMNEC. This decision is due to a sudden and unexpected severe illness that my partner, Mrs. Carla Pietrasanta, has been diagnosed with. She will undergo grueling CHEMOTHERAPY sessions for an extended period as stated in the attached medical certificate. Therefore, I request a full refund of the total amount paid with VISA card on the 27th of June [redacted], which is EUR [redacted].66. Dear Company, I have noticed that booking the same flight for two people these days would cost me an additional EUR [redacted], which proves advantageous for your company due to my cancellation. Thank you in advance for your understanding of this unfortunate situation. Best regards, THANK YOU 💗 Attachment • Scan performed by Gmail

On 16.12.[redacted], I made a booking for a flight from Sydney to Frankfurt departing on 15.02.[redacted]. The flight details are EY [redacted] to Abu Dhabi and EY 1 to Frankfurt. I used the website www.fluege.de and my email address is [redacted] The booking includes Mr. Dr. Dieter Schlegel and Mrs. Lilli Hegai. I suspect an error in the email address as I haven't received a confirmation yet. I have checked my credit card statement and noticed a pending payment for the booking. Could you assist me in obtaining the tickets? Alternatively, please advise on how I can reach Ethihad Airways via email or phone to address this matter. Will I receive the confirmation only after Ethihad has received the payment? Sincerely, Dr. Dieter Schlegel

Hello, my name is Jagdish Ruparel. I traveled from Toronto to Munich with Air Canada. Due to the delay of the Air Canada flight, I missed my connecting flight from Munich to Abu Dhabi with Etihad Airways, and my baggage is now in a missing status. I managed to reach India with Qatar Airways and reported the issue to them. However, I have not received any updates regarding my baggage. Could you please look into this matter and provide me with an update? Thank you.

A few years back, I traveled with Etihad Airways from Dhaka on January 25, [redacted], returning from Canada and arriving at Dhaka Airport on January 26, [redacted]. I am seeking a copy of the ticket from that date for passenger ABUL HOSSAIN, Passport Number BB[redacted]. I kindly request your assistance in providing the requested ticket copy. Please send it to my email at [redacted] Apologies for any inconvenience this may cause. Best regards, Mr. Abul Hossain.

My daughter's luggage is still missing. She flew from Heathrow, stopped at Abu Dhabi, and finally landed in Sydney. The form filled out for her bag contains inaccuracies, and she hasn't received any updates. Despite waiting on hold for an hour and a half daily, no one has answered her calls. As a 19-year-old traveling solo without her belongings, we are unsure how to reach out to anyone for assistance.

Good afternoon, I am Shibulal Sahadevan writing from the Netherlands. I am reaching out about a refund issue with a family ticket purchased in July [redacted] for [redacted].11 Euros on the Etihad website. The transaction was from my Netherlands account (Amro Bank) to Barclays UK. Due to exchange rate problems, the ticket was not issued, and I had to rebook using my UK account for our trip from the UK to India on July 31, [redacted]. Despite numerous attempts to resolve this with Etihad representatives through talks and chats, I have not received my refund. I have shared all the details, including booking reference DWAUKD, but my requests have not been handled properly. I kindly ask for assistance from Etihad to resolve this matter and return my funds from Barclays UK. Thank you, Shibu.

I purchased a round-trip ticket from Toronto to Doha with a return date of December 15, [redacted]. In early December, I contacted customer service to inquire about changing my booking. I was informed it would cost [redacted] Canadian dollars to make changes or I could get a refund of 65 Canadian dollars for the Doha to Toronto leg. The next day, when I called again, I was surprised to learn that my booking had been canceled without my request, leaving my ticket open. Despite numerous calls and emails to Etihad customer service, I have not received a satisfactory response or explanation for the cancellation. Each time I call, they promise a return call within two hours, which never happens. I urgently need to resolve this issue as I have commitments back home. I would appreciate a prompt update on the outcome of the investigation into my case. Best, S.

Subject: Issue with Infant Baggage Allowance Dear Concerned Team, I trust this message reaches you in good health. Booking Reference: FGUHGM Last Name: H. I am writing to bring to your attention that my family faced a distressing situation regarding baggage allowances for our infants during an Etihad flight. Despite documentation from both the travel agency and the Etihad website clearly stating a 23 kg checked-in baggage allowance per infant, your airport staff at DAC denied this entitlement. After a prolonged ordeal and unnecessary payment of [redacted] USD for each infant's baggage, we were allowed to board. The staff's conduct towards my brother, his wife, and our infants was unacceptable. Despite presenting proof of the allowance, including the GDS copy and the electronic ticket, they insisted on the additional fee. I kindly request a thorough investigation into this incident, a refund of [redacted] USD, and appropriate compensation for the distress caused to our family with two infants during the boarding process and interactions with your team. I eagerly await your prompt and positive resolution to this matter. Warm regards, Dr. Sharif