CVS Customer Service Issues

I possess an OTC Benefit card from United Healthcare and frequented my local CVS in Greece, New York on Long Pond Road until February 12 of this year. On a recent visit, I was informed that my card was no longer accepted at the store and was advised to utilize self checkouts by the cashier, mentioning they had not been taking these cards since January 1st. After contacting customer service, I was assured that CVS is still a participating pharmacy. When attempting to discuss the matter with the store's management, I was informed that the manager was unavailable. This situation has left me considering transferring my prescriptions to Walmart, even though CVS is convenient for me and I enjoy using my monthly $10 carepass reward. Having been a CVS customer for over 20 years, I am disappointed with the current circumstances. Although I understand the challenges posed by Covid, the lack of customer service at CVS has been disheartening. -D.L.

I got the Shingrix vaccine on July 23, [redacted] at Store #: [redacted]. However, the vaccine was not reported to the State of Illinois vaccination system. After many unsuccessful attempts to contact the store, I found my original receipt. When I reached out to the store on February 27, [redacted], I was directed to call the [redacted]-SHOP-CVS number for assistance. Unfortunately, this did not provide a resolution as promised. Today, I tried the [redacted]-SHOP-CVS number again, but after being transferred twice, the issue remains unresolved. The delay of 19 months in reporting this vaccine is concerning as it involves important medical information. I am disappointed with the lack of accountability from CVS regarding this oversight. It seems that responsibility is being passed around without correcting the error. I hold store #[redacted] responsible for this negligence. I am seeking guidance on how to ensure this vaccination is registered with the State of Illinois and looking for a resolution to this issue.

I recently visited my local CVS on Hollywood Way in Burbank, CA. Although the items I wanted were out of stock, I found suitable substitutes. With over $[redacted] in merchandise, I tried to purchase eye cream and perfume, which were locked up. Despite pushing the customer service button, I waited for assistance for 4 minutes but received none. I noticed two employees by the registers chatting but not helping. I pressed the button again and heard a call for customer service in face care over the intercom. The employees still didn't respond. After waiting another 3 minutes and pushing the button once more, I decided to leave the store as nobody came to assist me. It's frustrating to have a customer service button that goes unanswered, especially when the store isn't busy. My experience at CVS left me dissatisfied, and I question why I continue to support them. It was disappointing to be ignored at almost 11:00 pm with no other customers in sight.

I have some suggestions for improving the CVS ultra thin pads with wings, #2, long super #[redacted]. I use them for minor incontinence and need more absorbency in the same size. The wings are great, but the adhesive could be better without being too sticky. The consecutive sizes of the pads seem to unnecessarily increase in length. While it makes sense for overnight pads, it's not needed for the next absorbency level in daytime pads. I've noticed the same pads at Walgreens, so I assume CVS doesn't make them. If possible, please pass on my feedback to the manufacturer. Thank you.

I recently received order number [redacted]63 from CVS.com. Unfortunately, the package arrived on 3-5 and was significantly oversized. It lacked proper packaging materials like bubble wrap. Inside, I found two packages of 4-count applesauce in plastic tubs with only tin foil covering them. The applesauce had leaked and everything was covered in a mess. The only salvageable item was a pen that I managed to rescue. The applesauces were packed alongside two photo albums without any protective paper, baggies, or bubble wrap. The cans were dented, and everything else had to be discarded due to the sticky mess. Attempting to clean the items was futile, especially the albums, which were unprotected and got soaked in applesauce. The whole situation was incredibly messy and disappointing.

After receiving an online CVS order, I decided to return two items in-store. The clerk informed me that I needed to mail the items back as their machines couldn't process returns. Confused, I checked the packing slip which directed me to www.cvs.com/returnpolicy, stating that most unopened items could be returned or exchanged at any CVS within 60 days. I wanted to exchange the items but was surprised by the lack of information provided to the employees. Despite feeling puzzled by the clerk's response, I didn't request to speak to a manager in the moment.

I visited your CVS store approximately 3 hours ago, and I have never experienced such poor treatment. While browsing, I realized my card was in my car. I asked a woman to hold my items at the front and showed her my phone and coupons I had just taken out of my pocket. She insinuated that I was stealing merchandise, which was not the case. Upset, I retrieved my wallet and expressed my disappointment to another employee. When trying to leave, I decided to get the name of the initial employee (Angela). However, Angela yelled at me, accused me of stealing nail polish, and demanded I leave the store, threatening to involve the police. I offered to show her where I had placed the nail polish back, but she continued to accuse me. I believe there should be a review of the camera footage to prove my innocence and address Angela's behavior. I would like to further discuss this incident with someone else in your corporate office.

I contacted CVS store #[redacted] situated at [redacted] Camden Avenue, San Jose CA [redacted] on March 9, [redacted], at 10:08 a.m. I requested an update of my insurance information due to a job switch. The out-of-pocket cost for my medication was $[redacted] instead of the usual $10, which raised concerns. The pharmacy staff member I spoke with insisted I bring my insurance card in person to process the claim. When I inquired about handling it over the phone due to being at work, the conversation turned unpleasant. Despite my attempt to resolve the issue, the staff member abruptly ended the call twice. After a brief hold, I was able to connect with someone else who resolved the matter efficiently. Reflecting on the encounter, I believe the initial staff member would benefit from additional customer service training to better handle stressful situations with empathy and compassion.

Hello, I recently received a damaged package intended for Virginia Bowman due to being left out in the rain. I returned it since I was unsure of its contents. Previously, my Embrel was delivered correctly to my porch. Despite notifying the post office multiple times about a new address, I still face issues. Consequently, I plan to rely on Walgreens in Dunlap, TN, for my prescriptions. It can be frustrating to deal with these errors, and I hope for a smoother process in the future. Thank you.

Hello, my name is Carolina. Four days ago, I visited the CVS store in Chillun. I was treated very poorly. They told me my prescription would be ready the next day. When I returned, they said my medicine was out of stock. When I asked for my prescription back, they refused. They assured me the medicine would be ready the next day. However, when I returned, they still didn't have it and didn't want to give me back my prescription. I had to wait 30 minutes to get it back. This behavior is upsetting because if they don't have the medicine, they should say so and suggest going to another store. They didn't care about the urgency of my situation and played with my health. Very, very bad service from everyone there.

I had a concerning experience with an employee named Patience at a store in Ozark, Alabama. Patience demonstrated poor customer service skills and seemed to act like a manager without having the necessary abilities. In my professional opinion, she showed signs of impairment and seemed power-hungry. I believe she should undergo a re-evaluation, including testing for illegal substances. The store's quality has declined since the removal of Tara and Kristen from their roles. The decision to eliminate them was a mistake, and whoever made that choice lacks proper managerial skills. I urge you to address this matter promptly before legal actions are considered. I expect my feedback to be taken seriously, especially when comparing the hard work of Kristen and Tara with the mediocre management otherwise present.

I was contacted by someone in RI monitoring complaints at my pharmacy in Stoughton, MA after reaching out to the 1-[redacted] complaint number. Despite returning the call promptly, I reached a voicemail and did not receive a follow-up. I now have issues with both the Stoughton and Canton stores at CVS. I aim to file a formal complaint about CVS employees retaliating against me following a complaint last month, which I believe led to actions this month. I seek an email address to clearly communicate my concerns to someone at a high level in the company for a response. The treatment I have received regarding my health concerns is unacceptable. I am 67 years old and have interacted with pharmacies around seven states, including CVS, but never experienced such poor treatment, particularly regarding my health.

At 5:11 pm on Sunday, I spoke to Brittany, who placed me on hold to connect me with Marissa. However, I ended up being transferred to voicemail and the issue remains unresolved. I am frustrated and considering pursuing legal action. Melissa the pharmacist and the store manager were unhelpful. Despite my efforts, the store manager refused to assist me. I am now in the process of filing a complaint with the Customer Relations Department. My interactions with Lesly, Emma, District Leader Phillip, and Jasmine have been disappointing. My name is Shavon L. Miller-Randolph. Please excuse any typos as this message was dictated. Thank you.

Hello, my name is Juan Linares. My family and I have been long-time CVS clients. I have several complaints regarding Jacqueline, the pharmacy clerk at [redacted] Law Rd, Fayetteville, NC [redacted]. She refused to help me transfer a non-narcotic medication for my son. After leaving a review on Google, upon returning to the store, Jacqueline confronted me in front of other customers and coworkers. She expressed a threatening attitude, making me feel uncomfortable and worried about my medication. Now, I am considering changing my pharmacy to avoid further unpleasant interactions. Jacqueline's behavior has made me concerned for my family's safety as she has access to my personal information. Thank you.

I recently had an unpleasant experience with the pharmacist at my local CVS due to the medication I take. While I understand the potential for abuse, some of us rely on these medications. Based on the CDC guidelines and CVS policy I have followed for years, I should have been able to pick up my prescription tomorrow. I even confirmed this with the employee processing my medications. However, the pharmacist insisted that I wait until the following day to fill it. Although I asked if it could be done later that day to save me an extra trip, I respected their decision. I did mention that I received a text from CVS indicating it would be ready tomorrow, but the pharmacist dismissed it, saying they don't follow those notifications. Despite being polite, I observed some unprofessional behavior between the pharmacist and the clerk. This experience left me feeling offended and disappointed.

I have been experiencing difficulties reaching the pharmacy department. There should be an option to connect directly without navigating through irrelevant menu prompts. Simplifying the process, like offering a dedicated COVID-related option, would be beneficial. I recently received a call stating a prescription was ready, but it turned out to be incorrect, leading to unnecessary complications due to the challenging phone system. Please reinstate the previous direct communication option with the pharmacy department for improved customer service. As a long-standing customer with years of loyalty and no alternative pharmacy choices, I urge you to address this issue promptly before considering taking my business elsewhere. Thank you, Cheryl H.

I am paying $5 monthly for prescription delivery from your service. However, every time I need a refill, I receive a text instructing me to pick it up at the local store. This defeats the purpose of my subscription. Today, when I contacted the store, the pharmacist was rude and abruptly ended the call, prompting me to consider changing my pharmacy. I intend to share my experience with my 300K followers, highlighting the lack of regard for customers by CVS. Additionally, it's frustrating that finding a corporate office contact for CVS is difficult, as they list a number for Unit Health Care instead - a tactic to evade accountability.

I had a negative experience at the Minute Clinic located in Flourtown CVS with Dr. Candace Funderburk. She displayed rudeness and unprofessional behavior, interrupting me upon arrival and failing to provide satisfactory explanations for my condition. Despite my swollen eyes and facial rash causing concern for myself and my parents, Dr. Funderburk did not handle the situation well. Her tone was confrontational, and she seemed disinterested in my symptoms. I am considering seeking a second opinion due to doubts about her diagnosis. The lack of friendliness and empathy throughout the appointment left me feeling uncomfortable and dissatisfied. I have informed my mom about the inappropriate treatment I received.

My son, G.M born 09/22/[redacted], requires Vimpat for his seizures. When I tried to pick up his prescription from CVS on 3/27, I was told they needed a new prescription for the brand. After contacting his doctor on Monday, they assured it would be sent over, but when I visited CVS later, they hadn't received it. Despite multiple attempts to communicate with the pharmacy, no progress was made. Frustrated, I reached out to my insurance company, Simple Health, but they couldn't get through to CVS either. The lack of assistance from the CVS staff, particularly Sacha, was disappointing and disrespectful. I even spoke with the store manager, Stephanie, but the situation remained unresolved. I am considering switching to a different pharmacy that provides better service and empathy. This experience has been incredibly frustrating and disappointing. - Ruth R.

I have been using various CVS pharmacies for over 40 years without significant issues, but my experience since moving to Selbyville, DE, has been challenging. The CVS pharmacy on Lighthouse Rd has been problematic. One issue I faced was the pharmacist substituting my prescribed cream with ointment without informing me, causing inconvenience. Additionally, the prescription filling time often exceeds 24 to 72 hours instead of a few hours, leading to extra effort on my part to get it filled promptly. Moreover, the pharmacy frequently does not answer calls and may close the drive-through during business hours, inconveniencing customers who then have to physically visit the store. These issues have made managing my prescriptions more difficult than it should be.