Argos Customer Service Issues

I visited the South Shields store to collect a reserved item through the click and collect service. Unfortunately, the experience was incredibly chaotic. The staff seemed more focused on enforcing COVID regulations rather than assisting customers. Despite wearing a face covering and gloves, I was constantly shuffled around, being asked to step forward and backward repeatedly. It was frustrating and honestly quite embarrassing. The staff appeared to relish their power in enforcing social distancing rules rather than providing a helpful and friendly service. As a 51-year-old customer, I found their behavior insulting and unnecessary, especially considering my partner's health condition. One staff member handling inquiries at the entrance could have sufficed, allowing others to focus on their tasks. The overzealous application of power dynamics by the staff made the entire experience uncomfortable and unnecessary for me and others present.

On New Year's Eve, I purchased a Hoover steam cleaner ([redacted]/[redacted]) that unfortunately malfunctioned, causing steam to scald me. After contacting Hoover, I returned the item to the Witney store, located inside Sainsburys. Despite facing some hurdles in returning the item, ultimately, I received a refund at Argos. However, I had used £22.50 worth of Nectar points for the purchase. The manager informed me that the only option available to me was an Argos gift card for the Nectar point amount. I prefer not to shop at Argos due to my unpleasant experience. I am requesting either a refund of my Nectar points, a cash refund, or a gift card for a store where I regularly shop, such as Amazon.

Dear Mr. Roberts, I am writing to seek your assistance in resolving an issue that has arisen without any fault of mine. I used the Royal Mail signed-for service to send an item bought on eBay for collection at your store in Fraserburgh on 16 November. Despite the item being signed for by someone at your store on 19 November, the recipient never received it. The store claims they returned it to Royal Mail, but Royal Mail has no record of it. Despite contacting both Royal Mail and your customer service team, the issue remains unsolved. As a result, I am having to refund the buyer £25 for the item that wasn't delivered due to the store's inefficiency. I hold Argos accountable for this loss and request reimbursement of £25. Sincerely, Michael Robson 20 Petrel Way Hawkinge Kent CT18 7GZ

I bought a BUSH Stereo DAB/FM Radio with Bluetooth approximately 3 months ago from Sainsburys in Kimberley, Nottingham. I use it frequently on my shifts at QMC Hospital in Nottingham. Unfortunately, it suddenly stopped working yesterday. The radio's serial number is BD[redacted][redacted], and I have the guarantee card but misplaced the proof of purchase. My husband, Mr. M Davis, paid for it with his Visa Debit card, but we can't find the transaction under Argos. I rely on the radio during my long shifts, and I am seeking advice on how to proceed. Can I exchange it for a working one with just the guarantee card even without proof of purchase? Thank you. Sincerely, Mrs. Felina Davis. (Telephone: 0[redacted] or Mobile: [redacted]0)

I recently purchased a fridge freezer for my daughter as a delayed Christmas gift, and it was delivered promptly, which I appreciate, considering the current challenges with deliveries due to the virus. However, my daughter informed me that it was left boxed in her hallway. Given her circumstances, having to rely on her 7-year-old son to help her move it into the house was difficult. As an 83-year-old, I was unable to assist her. I wonder how individuals on their own, particularly elderly or those with mobility issues, would manage such situations. I paid for the freezer expecting it to be brought inside with masks worn for safety. Fortunately, my grandson was able to help, but I believe that with proper precautions, like wearing masks, the delivery personnel could have assisted in bringing it inside. I understand the safety measures your drivers must follow, but I question how this would work for someone who is elderly or has limited mobility.

Hello, my name is Istvan Toth, and I recently made order no. [redacted] with Argos for a laptop. Upon receiving the laptop and checking if it suited my needs, I realized it was not the right choice for me. I understand the importance of not opening the box or laptop before deciding, but I found it necessary to do so in order to assess its suitability. I would like to return the laptop as I do not have any other preference. I believe it is unreasonable to expect customers not to open the package to inspect the product, as images online do not always represent the actual item accurately. According to consumer contract legislation, I have the right to return the item within 14 days if I change my mind. The store's policy also states a 14-day return period. I am looking to process the return or exchange for a larger laptop. Your prompt response to this matter would be appreciated. Thank you.

Order Number: [redacted] Hello, I am extremely disappointed with the service I received at your Argos store in Lordshill Sainsbury’s Southampton on January 22, [redacted]. I bought a Segway for my son for Christmas, but after only two uses, the charger pin became slightly bent. Despite explaining this to the store manager, Aaron, he was unhelpful and accused me of causing the damage. He directed me to contact customer services for a vault reference code, which I did. After receiving the code ([redacted]2) and returning to the store with it, Aaron refused the exchange, citing accidental damage. This experience left me frustrated and upset, especially considering I followed the store's instructions. I strongly believe there is a fault with the product. I kindly request your assistance in resolving this issue as my son's Christmas present is now unusable after just two rides. Thank you, Catherine C.

I bought the Cookworks Mini Chopper on 10 November hoping to find a solution to my chopping needs. However, I discovered that the blades are too far from the base, leaving some ingredients untouched. The Instruction Manual referenced a 'guideline table' which was missing, indicating it may be a draft version. I believe the product is not suitable and request a full refund. -Patricia I.

I sent a gift card to my brother for Christmas, but it arrived damaged and he couldn't use it. He reached out to Argos via online chat and phone with no success. They asked him to return the card for a replacement, but he hasn't received it. Argos now says the sender needs to contact them. I tried calling but got disconnected twice. The chat support was not helpful either. When I provided the confirmation number, they asked for it again via email. It's frustrating as this was a Christmas gift, and my brother still hasn't been able to use it. Today is 27/01/21 and I'm still waiting for a resolution. P. Bevan

I had a disappointing experience at the Argos store in Westwood Cross, Broadstairs while collecting my order. The staff present around 1-2pm on 2nd February were cold, unresponsive, and unhelpful. There was a lack of basic manners like please and thank you. Despite bringing a shopping trolley that turned out to be small for my photocopier, the assistant made no effort to assist me. I understand the Covid protocols but that shouldn't prevent offering aid when needed. I felt scolded when I had to step away from the perspex window due to my misted glasses. The refusal to provide string or tape was unkind. Being almost 70, reliant on buses, and with health issues, it was distressing to receive no extra help when clearly struggling. I believe the staff should be trained in better customer service and not solely rely on Covid precautions as an excuse for poor treatment. Normally, I've had great service at this store, but this experience was disheartening. I hope my feedback leads to improved staff training. Thank you, Wendy Boyd, Order No: [redacted].

Re: Order No. FT335372 I purchased a Roku Streambar online on Jan 16, [redacted], from Argos at Sainsbury's. Upon attempting to install it on my older TV, I realized the connectors were incompatible. When I tried to return the Streambar, the Argos collection point refused, claiming I had used the product. Despite explaining the situation and even having a technical advisor acknowledge the issue on Jan 18, the store manager, Chris, declined the return on Jan 20, citing online descriptions could be from anywhere. I escalated the matter with two letters to Argos Customer Relations and the store, yet to receive a response. I am still stuck with an unusable Roku Streambar. I am requesting assistance to return the item and obtain a refund as previously agreed. Thank you for your attention to this matter. Bernard L.

Dear all, I am disappointed with the policy of Argos not sharing local store numbers. I mistakenly bought a SodaStream and was using the Portlethen store for refills. Due to pandemic restrictions, I tried to clarify refill options but was unable to get a direct response. I went to the Portlethen store and was directed to other Argos stores in Aberdeen for refills, only to be turned away each time. Driving around town for 1.5 hours trying to resolve this matter was frustrating and unproductive. Despite the efficient sales process, customer service seems to lack the same priority. Calling the helpline only provided website information, which did not address the issue at hand. This experience has left me feeling very disappointed. Thank you.

I would like to file a complaint regarding the service I experienced at Argos. Despite the safety measures in place due to the pandemic, I believe the procedures are causing inconvenience and potential risk to customers. I made a purchase (Order no [redacted]) at the Leighton Buzzard Store via click and collect. Upon arrival, I was made to wait in the cold snow outside instead of being provided shelter near the collection desk. The staff's behavior was disappointing. The mobile phone I bought turned out to be incompatible with essential apps like Google Play, which was not disclosed on the website. When trying to return the item through the chat on the website, I was incorrectly directed to Sainsburys in Buckingham. Subsequent attempts to return the item to other locations were futile. The customer service experience on the phone was unsatisfactory, with the representative being unhelpful and impolite. The lack of a clear complaints process on the website exacerbated the situation. I seek a refund of £[redacted].99 for the purchase, £6 for fuel costs, £75 for emotional distress, and £5 for credit card interest, totaling £[redacted].99. I await your response. - A. H.

I previously reported an incident of poor driving that occurred on 9.2.21 at 20:40 involving an Argos van with the license plate pj20 xnt. I spoke with Michael at [redacted]0 the next day, who mentioned that someone would contact me within 48 hours, but I haven't heard back yet. The incident was captured on my Dashcam and I believe the driver's behavior warrants a serious reprimand or suspension. The driver was weaving in and out, flashing lights while overtaking, overtaking on chevrons, and forcing me to slow down for them to pass due to oncoming traffic during the overtake. Additionally, the driver was clearly exceeding the speed limit, doing 56mph in a vehicle limited to 50mph. I was maintaining the correct speed limit with my limiter engaged, unlike the driver of the pj20 xnt van. I kindly request a response this time.

Dear Sir, I recently received a letter regarding my Argos card. Unfortunately, I am unable to increase my direct debit by £10. Due to my health conditions, including a previous brain hemorrhage, asthma attacks, and recently diagnosed bronchitis, I am on a limited income from ESA caregiver allowances. Please refrain from sending further letters as they exacerbate my condition. I am often hospitalized every 6 weeks, and my health is uncertain. Kindly acknowledge my current financial constraints and cease sending frequent correspondence. For any responses, please contact me via email at [redacted] Your understanding is greatly appreciated. Thank you, Hefin Hughes

I picked up a Precision Radio Controlled Color Display Alarm Clock from your Castleford store on February 1, [redacted] (order number: [redacted]). The display screen developed a fault yesterday, making it hard to read. I returned the clock to the Castleford store where they did not have a replacement in stock. I was directed to your Pontefract store, but despite having all necessary items with me, they refused the exchange until the store reopens. I explained the situation, but was not accommodated. I only wanted a like-for-like exchange as the item was faulty within a month of purchase. I kindly ask for your attention to resolve this matter as I made a considerable journey and time investment for a reasonable request. Thank you, Michael H.

I recently returned a faulty stereo to Argos in Helston, for which I had insurance. Unfortunately, the stereo I wanted was discontinued, so I received a gift voucher worth £99.99. On my way home, the voucher got wet in heavy rain. Although I can still see the card number, the pin is no longer visible. The store couldn't help, but recommended calling customer services to generate a new pin. I've tried a couple of times but keep getting cut off. This is a significant amount of money to lose, and as a loyal customer, I'm getting quite frustrated. Any assistance or advice would be greatly appreciated. Thank you. Yours sincerely, Kerry Palmer

Argos replaced my Bush washing machine on 23/02/[redacted] after Bush stated it was their issue to resolve. When the replacement occurred, I was promised by Argos that my insurance from Domestic and General would be transferred to cover the new machine. However, after contacting Domestic and General, I learned that the transfer was not possible, and I would need to set up a new policy for the replacement along with a manufacturer's warranty. Domestic and General advised me to speak to Argos about my options. I had already paid for an insurance policy with Domestic and General and feel frustrated by the back and forth similar to the experience with Bush's repair. I hope that Argos can help me resolve this issue promptly. Sincerely, Margaret McLellan

Dear Sir/Madam, I am a Support Worker at The Academy in Warrington, a supported housing project for individuals facing mental health challenges. Our residents struggle with various conditions such as Personality Disorder, Schizophrenia, Bi-Polar, Learning Disabilities, ADHD, Autism, and Depression. The impact of Covid19 and restrictions has greatly affected their well-being. As a new service that opened in November [redacted], we lack resources for recreational activities to support our residents. I am reaching out to your business and others to request donations like a pool table, table-tennis table, board games, or any items that could improve their quality of life at our facility. Many of our residents do not have a move-out date and will likely be with us for years. Our communal rooms are quite bare, and we hope to create a more welcoming and engaging environment for them. Any contributions would be greatly appreciated as we strive to build a supportive community. Best regards, Michael Rushton

On the 4th of August [redacted], I bought an aBuse electric cooker from . Unfortunately, upon receiving it, I found a missing screw which prevented the oven door from closing properly. A repairman had to be called from Birmingham to fix it. Now, only two days ago, the oven has stopped working altogether. I've contacted the repair service, but I'm still waiting for an appointment. Friday the 9th of August is my granddaughter's 5th birthday, and I had plans to bake and decorate her cake, but the malfunctioning oven has dashed those hopes. It would be greatly appreciated if a replacement cooker could be sent as this one has failed me so quickly. Thank you. Sincerely, Diana Ashby (Argos Pensioner)