Amazon Customer Service Issues

I am disappointed in the decision to remove Parler. It feels like a violation of free speech and choice. Claiming to support inclusion and diversity now seems insincere. It appears that you yielded to political pressure, benefiting Facebook in maintaining its social media dominance. Businesses should remain neutral, yet taking sides divides the consumer base. Despite my loyalty to Amazon, I may explore alternative shopping platforms. The ongoing violence in Portland for the past six months should have been addressed earlier instead of blocking Parler. Halting the violence is crucial, and removing Parler does not address the root cause. It only adds to the existing hate and division.

In October, I had to re-register a Kindle Fire under my name to access Kindle Unlimited after my old Kindle broke. Despite explaining to Amazon representatives through emails that I reside in Germany temporarily but wish to only use Amazon.com for Kindle services, I seem to be getting charged by both Amazon.com and Amazon.de for Kindle Unlimited (double charges of $9.99 each in the same month). Kindly help in stopping the charges from Amazon.de promptly.

Hello Amazon team, I am a big fan of your company and the work you do for us customers. I recently heard about the possibility of you removing Parler from your servers, following other companies like Facebook. This decision concerns me greatly. I always believed Amazon to be fair and impartial. Do you plan to block access to your services based on your own judgment of individual actions? Such a move could alienate many users like me. Some people have already started boycotting in protest. If you do drop Parler, you may lose even more customers. I am saddened by the current state of our country, and it pains me to see Amazon getting involved in the turmoil and debates. Sincerely, Suzie G. Ephesians 6:16 "In every battle, take faith as your wrap-around shield, for it is able to extinguish the blazing arrows coming at you from the evil one!"

Hello, In [redacted], I bought the DVD "Nina's Heavenly Delights" from Prime Video, but it arrived without Closed Captioning (CC). I recall contacting customer service at the time, and they mentioned replacing it with a digital version that had CC. I still have the DVD, and it's possible they expected it to be returned, which might explain the situation. Today, when I tried to watch the movie and reached the end, a message indicated the rental was no longer active. I was under the impression I owned the digital copy, not rented it. I'm unsure if I misunderstood and it was a rental instead. I'd appreciate assistance with this issue as I plan to purchase another movie from Prime Video. I do not have Amazon Prime but want to ensure that if I buy a movie, I will own it. Can I make purchases on Prime Video without an Amazon Prime membership? Thank you. Best, E.M.

Parler's removal has sparked debate on free speech rights for Americans across various social media platforms. Instances of violence, bullying, and extremist content raise concerns when they are not promptly removed, while other harmful activities like pornography, child exploitation, and sex trafficking persist without stringent actions. Some users are voicing their frustration by ending support for Amazon and questioning the effectiveness of Facebook's community standards. Advocates for Parler's return emphasize the need for alternative platforms that prioritize freedom of expression. The significant number of Parler downloads reflects a growing sentiment among Americans disillusioned by perceived governmental and corporate corruption, and who are seeking uncensored outlets for sharing their viewpoints.

I received a call from Amazon an hour ago stating I had ordered a $[redacted] phone from Ohio, which I did not do. I closed my account with Amazon in [redacted]. I have been attempting to contact a live person for over an hour to resolve this issue as I cannot sign in without an account. If I receive any bills from Amazon, I will take legal action. It's frustrating that there isn't a customer service telephone number with an area code provided. The only number I found led me to tech support trying to sell me a monthly support account. Amazon should have live customer service or at least an option to leave a message for a callback. - S.B.

Good afternoon, Yesterday, I spoke with a customer service representative regarding an issue with my order for the item "Highway to Heaven" with Order # [redacted]-[redacted]. Despite the claim that it was delivered, I actually received the incorrect package for "Happy Days." The representative apologized for the error and assured me it would be corrected. However, upon checking my orders, it still shows as delivered. I attempted to contact Amazon but found it challenging to resolve over the phone. I have been charged $24.95 for an item I did not receive. It seems the order status was not updated despite my previous conversation. The difficulty in reaching Amazon by phone has been frustrating as calls are abruptly ended after one ring. I hope to find a resolution soon.

I want to express my appreciation for your service in the past few years. I have always been content with the customer service and generally pleased with the products. I recently obtained an Amazon credit card. However, the corporate decision to silence many Americans has motivated me to cease ordering from Amazon. Once I settle my credit card balance, I will be closing the account. I harbor no ill will, but I hope many others take the same stand. When large corporations opt to restrict free speech selectively, we risk losing our freedom of expression. It appears to be a matter of disagreement rather than hate speech. Thank you.

I recently ordered another third-generation Amazon Echo Dot as a birthday gift for myself. Upon receiving a delivery notification on my existing Echo Dot, I went to check my back porch, but the package was not there. Due to my visual impairment, I asked my father for assistance in searching for it, but it was nowhere to be found on our porch or neighboring properties visible to him. My ZIP Code is 29[redacted]. I am unsure which delivery person left the package or where it may have been left. I urgently require assistance in locating the missing package or arranging for a replacement. In the future, I kindly request that the delivery person knocks on the door when dropping off packages, as previous deliveries have been left exposed to the rain on my back porch. It is essential that the correct delivery location is identified promptly to avoid such issues. Your immediate attention to this matter would be greatly appreciated.

I am based in South Africa. In [redacted], I purchased hiking shoes from Amazon, but received the wrong size. I returned the item and requested a refund to be transferred to my bank account. However, I am unsure if the refund was credited to my Amazon account for future purchases. My Amazon account shows the refund of $[redacted].91 was processed on May 31, [redacted], but I have not seen this amount in my bank statements for May/June [redacted] or afterward. I am disappointed with the service, especially as I was promised a refund for overcharged import fees, which I never received. I have been trying to contact Amazon for a refund to my bank account, but I only receive automated responses directing me to webpages. I need assistance in getting my money back promptly and closing my Amazon account. Thank you for any guidance you can provide. Best regards, R.

I found a product in your catalog that I want to purchase as a gift. When I tried to log into my Amazon account after years, it requested a one-time password via email. I provided it but then faced the security question asking for the account full name. Despite attempting my name in various formats, my account got locked due to the inability of the advanced word matching algorithms to discern name order or capitalization. Furthermore, locating your customer service email without being logged in was challenging. The readily available information for non-logged in users were the phone numbers, which I hesitate to call from outside the US given the high fees for international calls.

I received an email confirming a purchase of over $[redacted], followed by a call from a person claiming to be an Amazon agent named Albert Warner. He mentioned that Amazon would cover charges over $[redacted] due to an email hacking incident. The shipment was addressed to a location in Illinois where I discovered the owner had passed away in October [redacted]. The phone numbers used were #[redacted] and #[redacted]. The caller urged me to purchase gift cards from a local "Giant Eagle" grocery store, but I did not comply. I suggest investigating the association of your company name with the provided phone numbers to prevent potential scams.

I received the Quantadose UVC Light Test Card today, but the packaging had a corner cut off. I initially mistook it for Vernier Calipers I ordered from UK Amazon Prime. Believing the calipers were missing, I took pictures and returned the package to Amazon UK. Later, the Vernier Calipers arrived, and I realized the Test Card was inside the partially empty package. I contacted Amazon UK to retrieve the mistakenly returned Test Card, but they mentioned only Amazon US could assist with a replacement. Therefore, I kindly ask Amazon US to help with replacing the Test Card. Thank you. Sincerely, Pete.

I received the Quantadose UVC Light Test Card today, but the package arrived with a corner cut off. I initially thought it was the Vernier Callipers I ordered from UK Amazon Prime, so I took a photo thinking the callipers may have fallen out. I returned what I thought was an empty package with the shipping note to Amazon UK. Later, the Vernier Callipers arrived, and I realized the Test Card was in the almost empty package. I contacted Amazon UK to return the Test Card mistakenly sent back, but they advised me to reach out to Amazon US for a replacement. Therefore, I kindly request your assistance in replacing the Test Card. Thank you. Best regards, Pete.

I received a Quantadose UVC Light Test Card today with the packaging corner cut off. Initially, I mistook it for Vernier Callipers I ordered through UK Amazon Prime. Believing the callipers were missing, I photographed the package, only to discover later in the day that the Test Card was actually what remained. I returned it to Amazon UK assuming it was an error. Amazon UK advised they couldn't help and suggested contacting Amazon US for a replacement Test Card. I'm reaching out to request a replacement through Amazon US. Thank you. Regards, Pete

I received a call from someone claiming to be from Amazon regarding an order over $[redacted] that I didn't make. They asked me to go to a specific Amazon page and download something on my computer. I ended the call without downloading anything because I was unsure if the person was really from Amazon. Can you check if there's a fraudulent order on my account and help me cancel it to avoid charges? I'm worried about a potential hack since my financial details are linked to my Amazon account. Please assist me with this issue.

I received a call and message on my landline stating that there was a charge of over $[redacted] on my Amazon account. After calling the provided number, I was given instructions, including downloading a program, which raised suspicions about the authenticity of the caller. I did not proceed with the program download and ended the call. I need to speak with an Amazon representative over the phone regarding this matter urgently. I am uncomfortable with the idea of downloading programs suggested by unknown callers that could compromise my personal and financial security. Please contact me at [redacted].

Subject: Update Address for Order I kindly request for the order to be sent to the updated address: - Original Address: [redacted] 119th Ave SE #[redacted], Bellevue, WA [redacted] - New Address: [redacted] 80th Ave SE #[redacted], Mercer Island, WA [redacted] Thank you for your assistance. --- Hello Customer Support, I am experiencing difficulties tracking my orders on Amazon's website. Upon attempting to view my account or process returns, a suspicious page keeps appearing. The site asks for unnecessary password input and displays messages regarding account security breaches and unverified payment cards. This has led to restricted access to customer service contacts. Please assist me in managing my order, which is a guitar intended as a Christmas gift for my child. Thank you for your help.

My father passed away on the 29th of July [redacted], and since then, you have been charging my mother £7.99 per month for Amazon Prime, despite her being in a residential care home suffering from dementia. I notified you in August [redacted] to stop this, but you have still taken £[redacted].83 over the 17 months. Her email may have been [redacted] Their address is 32 Springside View, Brandlesholme, Bury, Lancs. BL8 4LU. The Amazon account may have been in my late father's name, Mr. Frank Robinson. I am her son and the trustee of her financial estate. Please return the money to my mother's account and stop all future charges. She is unaware of these transactions due to her illness, and it's difficult for her to remember passwords or even the previous day. Please address this matter promptly. Contact me, Mr. D W Robinson, at 19 Cinques Road, Gamlingay, Sandy, Beds SG193NJ on mobile +0[redacted]-[redacted]. Thank you.

I would like to discuss two recent orders from Amazon that I have encountered issues with. Firstly, in reference to order number [redacted]-[redacted], the order was delayed, leading to a refund being issued. However, the item unexpectedly arrived after I had already re-ordered it. Amazon is now stating they will charge my Visa if I do not return the duplicate item by March 1, which is challenging for me due to my long night shift hours. The second matter concerns item number [redacted]-[redacted], a Vornado oscillating fan that was delivered non-functional. Customer service advised me to go through a cumbersome return process, yet the fan is already unboxed, making it difficult for me to handle the return. Given my frequent purchases on Amazon, I kindly request a refund for the fan due to the inconvenience, as such occurrences are rare. I value Amazon as a shopping platform and hope for a resolution to these issues. Thank you for your attention to this matter.