Amazon UK Customer Service Issues

I have found the SEARCH engine and overall layout of Amazon Prime Video to be less user-friendly compared to NETFLIX. Navigating to discover the latest films and TV shows is challenging when accessing Amazon Video on my TV. I have a strong interest in older movies, particularly from the 1930s, and have noticed that some early Barbara Stanwyck films available in the U.S. are not accessible in the UK. I wonder if this restriction is due to licensing issues. It would be great if Amazon could improve the interface for easier browsing of newly added content and streamline the search engine to enhance the user experience. Navigating through Amazon Video has been frustrating for me, and I hope these improvements can be made soon. Warm regards, GC

I have encountered a significant security issue and poor customer service that I need to address. When attempting to log into my account today, I received an error message stating that no account existed. Upon contacting customer service, I was informed that my account did not exist, despite having used it for years with multiple credit cards linked to it. After requesting to speak to a supervisor, I discovered that my account's email address had been changed without my knowledge. The supervisor promptly blocked the account and credit cards to prevent any unauthorized transactions. The initial customer service representative's negligence could have resulted in financial losses for both myself and Amazon. I found it alarming that a reputable company like Amazon would mishandle such a critical situation. I have escalated this issue to BBC watchdog due to the concerning behavior exhibited by large corporations' customer service departments.

I submitted a cancellation for order # [redacted]-[redacted] shortly after placing it. I received an email from the company, Indian Blessings, titled "Order cancellation request from Amazon customer S.R. (Order: [redacted]-[redacted])" that seemed confusing and not related to canceling my order. Two hours later, I got another email saying the order had been shipped, which was frustrating since I had already bought a replacement item from a different seller. The payment has not been deducted from my account yet, likely due to it being a bank holiday weekend, and I'm concerned about the high postage cost of over £30, which is non-refundable if I return the item.

I received the book "Mononchida" (Order # [redacted]-[redacted]) and found it new and in good condition, except for a defective binding issue. The hardcovers are not properly attached to the contents, causing the block of inside pages to move inside the covers. Unfortunately, re-ordering is not an option as the book is out of stock on Amazon and at the publisher due to Print on Demand, which takes at least two weeks. Since the Amazon price is no longer discounted, I kindly request a discount to cover the cost of rebinding the book to correct the issue. The price I paid was £[redacted].00. Thank you for addressing this matter.

I need assistance with updating my Amazon Prime household settings. The current setup is outdated, and my husband does not have access. Initially, I had set up two adults, my daughter, who now lives independently, and I listed her as a child by mistake. Simplifying, I now want to share my Prime account with myself, my husband, Kevin Murphy, and our son, Elliot Murphy. I attempted to remove Ceilin as the adult member and received a message stating it would take [redacted] days to add my husband. Displeased with this delay, I saw the suggestion to contact customer service. However, I couldn't locate an option on the website, so I turned to Google, which led me here. I appreciate any guidance you can provide. Thank you, Sarah.

I have noticed charges of L *.** for Prime on my account since January. I have been a Prime member in Germany for several years, so I am unsure why I am now being charged for Amazon Prime UK. I believe the confusion may have stemmed from sending a Christmas gift to someone in the UK through Amazon. I would appreciate clarification on this matter. Thank you. - Wolfram Seipp

I placed Order # [redacted]-[redacted]. My wife missed the delivery due to caring for her mother. I asked DPD to deliver to a neighbor on a specific day, but they came early twice, ignoring my request. Unfortunately, the order was refunded, and we really needed the ironing board. This experience has left us extremely disappointed. This was the worst service encounter we've had with Amazon, and now we're left without an ironing board in the meantime due to these delivery issues.

I need assistance with order [redacted]-[redacted]. The tracker ID is [redacted]1. According to Amazon, the order was marked as delivered on April 25th, but we did not receive it. I received an email today stating a delivery attempt was made on the 26th, but we were not home. The email instructed me to contact the delivery service, GLS, for further information. Unfortunately, GLS is not listed as a delivery contact. I have reached out to the Amazon Marketplace supplier through the website but have not received a response yet. I need help updating the order status to reflect that it was not delivered and obtaining contact information for GLS.

I purchased a Picowe 20000mAh 12V 1000A car jump starter (Invoice No. [redacted]-[redacted]) from Amazon France on March 14, [redacted]. I only used it once in April [redacted]. When I went back to my holiday home in France in April [redacted], I couldn't charge the battery with the mains charger. I had to call a garage for help. They advised me to try using the cigarette lighter connection in the kit before giving up on the device. Fortunately, the cigarette lighter connector did charge the battery, indicating that the mains connector may be faulty. The product has an 18-month guarantee, and I would like this issue resolved. I reached out to Picowedirect on April 17 through Amazon's French site but haven't received a response. Since I don't speak French, I'm struggling to resolve this problem on my own.

I recently made a purchase that was delivered as expected. However, I was unknowingly enrolled in Amazon Prime Membership. After receiving an email about a free trial expiring on May 27, [redacted], I took the necessary steps to cancel it as it is not needed. I have concerns about my credit card details being stored. Despite trying to remove them, I couldn't find a way to do so in your system. I kindly request written confirmation that: A) I won't be charged for Prime Membership in the future. B) All credit card details associated with my name are deleted from your system. In the future, I prefer to use a credit card on a one-time basis without it being saved by Amazon. I await your prompt response. Sincerely, J H Mosedale

Hello, my name is Miss Danielle Bradford. My account was used to purchase items from America, which I paid for. However, there seems to be a mix-up as the payment is being charged from a different account. I have already contacted the bank regarding this issue related to my Amazon account. I had reported my documentation stolen and now I would appreciate if this investigation could be expedited. Even though I know your base is in Swansea, I would like this matter to be resolved promptly. Please contact me at [redacted]9. Thank you.

I am an unhappy customer. My son used his own money to order a jacket from Home Baby V through Amazon U.K. He checked the sleeve measurements before ordering, but when it arrived, the sleeves were too small. If he orders a bigger size, it will be too big on the shoulders. I tried to return it, but I received a message saying they cannot accept returns due to a fire incident. They suggested giving it as a gift and offered only half the money back as a goodwill gesture. I am not satisfied with this resolution. My son now has a jacket that does not fit and is expected to find a new one with only half the money refunded. Can you please investigate this further? I reviewed their policy, and it states returns are accepted within 14 days. The order number is [redacted][redacted]. This is regarding my son's order. Thank you, Lesley Ritchie.

I would like to cancel my Amazon Prime subscription. I canceled it in January after my 30-day free trial in December, which was excellent over the Christmas period. However, I haven't used it since then and I am still being billed £7.99 a month. I just noticed the payments going out as I tragically lost my daughter to cancer at the age of 34. This devastating event has consumed my focus, causing me to overlook these charges. Given my circumstances with funeral costs, I kindly request a refund for the four months of charges from January to April. Additionally, I ask to stop any further payments of £7.99 per month for Amazon Prime. To verify, you can check my account activity as I have not utilized the service since Christmas. Thank you for your assistance with this matter.

I would like to share a chat transcript regarding my recent interactions with customer service on 27/04/[redacted]. Here is a summary of the chat with Rizzwan from Amazon. I raised concerns about a radio order, including a faulty Peterhouse radio and an Ocean Digital radio. Rizzwan assisted in addressing the issue of a refund being charged again for the returned item, which has now been resolved. After verifying the account and order numbers, Rizzwan successfully disarmed the retrocharge for the returned Ocean Digital radio. Despite a delay in updating the status displayed for the Peterhouse radio, Rizzwan assured that the return had been processed and a confirmation email would be sent, which unfortunately was not received. I hope that the remaining issue of the incorrect transit message for the Peterhouse radio can be resolved promptly, as acknowledged during the chat for a smoother customer experience.

Hello, I recently downloaded the Amazon app to take advantage of the £10 promotional offer for new users, but I can't seem to find the link to claim the reward on the home page. Can anyone provide assistance? Abigail R. [redacted] (I initially mistook this for Amazon's live chat but realize it's a third-party service. Please respond via email. Thank you)

After placing a third order on my Amazon account, it got blocked. I received an email stating that my access was removed due to billing details not matching my card issuer's information. I replied with the required details, confirming the card belongs to me and shares the same address as my delivery address. However, they requested a bank statement showing my surname and card number, which my bank doesn't provide. I am trying to get my account unblocked as I need to make important purchases before my holiday.

I need to address an issue with my online shopping return. I purchased an item through Amazon, sold and dispatched by Tec Take United Kingdom, with a delivery charge of £5.99. The order number is [redacted]-[redacted]. To my surprise, the return needs to be sent to Germany, costing over £48 at my local post office. This was not made clear when I made the purchase on 2/05/[redacted]. I am happy to pay an additional £5.99 for the return, but I strongly feel that the return should be to a UK address, as implied by the seller's name and the original delivery charge. I am seeking a refund for the item's cost of £28.99. I request either a UK return address or a pre-paid return label to Germany. This situation feels like sharp practice on Amazon's part, and I hope for a swift resolution. Thank you. - R. Murdoch

Hello, I need assistance with returning an item that is not functioning correctly. The return process is unclear to me, specifically regarding how to send back the item. I received the package in Bulgaria, but the return address given is a storage location in the UK that does not allow item drop-offs. As a result, I intend to ship it back from Bulgaria. Could you please provide me with the correct Amazon address for returns? The item I wish to return can be found at this link: [redacted]. Additionally, I am unsure about whether Hermes Drop Off (printer or no printer required) is necessary. Your help is much appreciated. Sincerely, Tanya M.

Dear Amazon, I wanted to share my recent experience with Royal Mail as a courier for my orders from your platform. Unfortunately, I have faced multiple issues with undelivered packages in the past two weeks, even though someone was available to receive them at home. This has led me to file a formal complaint with Royal Mail. I believe it's important for you to be aware of how your chosen couriers reflect on your brand. While other couriers have had no issue delivering to us, I find Royal Mail's service lacking. I hope Amazon can address this matter to ensure a better customer experience in the future. Thank you for your attention to this matter. Sincerely, Mya

I purchased two KitchenCraft Duo Blade Knife Peelers from Amazon recently. It took me a week or two to use them, but when I did, the blades fell out immediately. The second peeler had the same issue, rendering them useless. I noticed that Amazon no longer sells these peelers. Although bought in good faith, they were extremely unsatisfactory. I am requesting a refund of £7.98 promptly as this situation needs to be resolved.