AliExpress Customer Service Issues

Hello, I have ordered shock absorbers for the 3rd time now and received the wrong ones. They are described differently than what I received. I would like to request a free return label since I am not at fault for the supplier delivering the wrong product, and I am unwilling to pay for the return myself. How can I obtain a complimentary return shipping label? Regards, Achim B.

Order ID: [redacted][redacted] Order placed on: March 11, [redacted] Retailer: Joyning Store Hello, I am reaching out regarding my order that has not been received. Despite the lengthy wait, the seller has not been willing to refund me for the undelivered item. The package did not reach me nor has it been processed by my local post office. After visiting the Post Office multiple times, the package was not found, and the tracking information indicates delivery failure. The general post office has confirmed that the package is being sent back to the seller. I have documentation to support these claims. I urge for an immediate refund as it has been two months since the purchase, and I am tired of apologies from the seller. Thank you for your assistance, Best regards, M. Campus

Meine Bestell-ID: [redacted][redacted]. Am 22.05.[redacted] habe ich beim Verkäufer VinswetAlantis Store drei Stränge Chips Perlen bestellt. Zwei Stränge wurden geliefert, aber der dritte Strang mit den Botswana Perlen war nicht verfügbar. Der Verkäufer riet mir, einen Streitfall zu eröffnen, um mein Geld zurückzuerhalten, was ich getan habe. Es scheint jedoch Probleme mit der Rückerstattung zu geben. Bitte helfen Sie mir, mein Geld zurückzuerhalten. Freundliche Grüße, H. Rotfuss.

Hola, Buenos días. Tengo algunas preguntas con respecto a un paquete que debería haber llegado a Chile el 27 de mayo. Al rastrearlo en correos, indica que el número de envío es inválido y no puedo encontrar el paquete. ¿Hay alguna forma de confirmar si el vendedor realmente lo envió? En una compra anterior, un vendedor me engañó diciendo que había enviado el paquete cuando en realidad no lo hizo, por suerte pude abrir un caso de disputa y recuperar mi dinero. Por esta razón, ahora tengo esta duda. ¡Gracias!

Hello GetHuman Support Team, I'm reaching out for assistance as I'm facing a challenge. My AliExpress account has been suspended for months now, and I keep receiving this notification: Your account has been deactivated due to abusing the buyer protection programs. If you have any questions, please appeal for account reactivation. You can also: Manage Orders on AliExpress.com Sign out I've tried contacting AliExpress multiple times, but I haven't received any responses to my emails. I'm quite frustrated as I believe I haven't done anything wrong. I believe my account was blocked because I occasionally raised disputes when items didn't arrive or were damaged. I thought this was allowed. Could you guide me on how to restore my account to normal status?

Dear GetHuman team, I am reaching out for assistance because my AliExpress account has been blocked, and I am at a loss for my next steps. I consistently receive the following message indicating that my account has been deactivated due to alleged abuse of the buyer protection programs. Despite sending numerous emails, I have yet to receive a single response from AliExpress. I believe my account was blocked due to my occasional contact with customer service regarding undelivered or damaged items, which I understood to be an acceptable practice. I am growing increasingly frustrated as I have made numerous attempts to resolve this issue without success. I seek guidance on how to appeal for reactivation and restore my account to its normal status.

I purchased a Boss DR-01S Rhythm Partner from an AliExpress affiliate, Cindy Music Store, with order number #[redacted][redacted] on April 21. My bank account was charged $[redacted].41 for the order. Subsequently, I received an email with a tracking button which now states the order does not exist. Upon reaching out to Cindy Music Store, their proposed resolution was to open a dispute. Sadly, since there is no trace of my order, I am unable to find the button to initiate a dispute. Regrettably, AliExpress customer service seems to be unavailable to assist in this situation.

Hello, I have been trying to contact Aliexpress since I purchased a kaftan on 6/6/21 with order ID: [redacted][redacted]. I decided to cancel the order but haven't received any response after sending about 10 messages, which is quite frustrating. Despite a friend's recommendation of Aliexpress for good service, I am disappointed with my experience. I just want assistance to cancel the order and receive a refund. Please reach out to me promptly to resolve this issue. Thank you, I am anticipating your prompt response. Salha F.

Hello Aliexpress support, I am having an issue with a closed dispute regarding a tracking number provided by the seller. Initially, the seller gave me tracking number LP[redacted][redacted], but when the order arrived in my country, Global Cainiao updated it to RR[redacted]00TO. However, I have been unable to track my order with this new number. The post office is not able to locate the package either. When I try to track the item on the post office website using the new tracking number, there are no search results. I have tried contacting the seller without success, and I have not received any assistance or refund from Aliexpress. Can you please help me with this issue as I do not know what else to do? Thank you.

I ordered a pair of shoes on May 4th, and the seller was supposed to send the package by June 2nd. Instead, I received a small envelope with the same tracking number. It's impossible for shoes to fit in such a small package. The seller marked the order as delivered, but all I got was a nurse mask in the envelope. I opened a claim, and the seller offered me nothing but disappointment with the mask. I'm frustrated with this and want my money back. The store is now closed, but I have all the evidence with videos and pictures. The tracking number LP[redacted][redacted] shows as delivered, but I have only received a mask in a small envelope. I paid $34 for shoes, not a mask. I've tried to contact them at 1[redacted], but no response. My claim ID is [redacted][redacted].

Subject: Unauthorized Charges on Company Credit Card Dear Team, I am writing to report unauthorized transactions on our company credit card. Two direct debits were processed on May 13, [redacted], totaling USD 7.20 and USD 8.93. These charges were not initiated by anyone within our company, SICAT GmbH & Co. KG. We kindly request information on the nature of these transactions and would appreciate receiving receipts promptly. If the source of these charges is not clarified, we will be forced to dispute them with our credit card provider. Thank you for your attention to this matter. Best regards, S. Weber

I have encountered a frustrating issue where multiple orders, nine in total, have been consistently delivered to the wrong address despite having the correct information on my account. It appears the shipper might have altered the address to what they believe is the best option, but it does not meet the requirements of the US Postal Service. The parcels are not returned to the sender, potentially someone named Hou W. in KY. Every order consists of various items, complicating the process of disputing and seeking refunds. I have informed each seller to verify the address, yet the issue persists. I am looking for a way to have the shipper update their computer system with the correct address. Additionally, I have additional items in my cart that I wish to purchase once the address matter is rectified. Unfortunately, my local post office has indicated they cannot assist without a US tracking number.

Good afternoon, I inadvertently placed an order while reviewing the product's technical specifications. As soon as I realized the mistake, I promptly requested cancellation of the order and alerted the seller. I have attached a screenshot of our communication. Despite these efforts, the seller insists on shipping the order when I requested it to be canceled through www.aliexpress.ru. I am concerned about the lack of buyer protection on the site. Please advise on how I can successfully cancel this order and assist me in resolving this issue to receive a refund for both the purchase and delivery costs. Thank you.

Hello, I accidentally placed an order while reviewing the product's technical specifications. I promptly requested the order to be canceled and contacted the seller. I have attached a screenshot of our conversation. Despite my efforts to cancel the order both through the seller and the website www.aliexpress.ru, they are still planning to ship it. I am concerned about the lack of buyer protection on the site. I would appreciate any assistance in resolving this issue, including getting a refund for both the shipping and the item purchased. The order number is №[redacted][redacted], placed on [redacted]-06-09 at 22:10. Thank you for your help.

Good afternoon, I accidentally placed an order while reviewing the product's technical specifications. Despite immediately canceling the order and informing the seller, they proceeded with shipping the order. I attached a screenshot of our communication. The seller on www.aliexpress.ru insisted on shipping the canceled order. I seek advice on how to proceed and resolve this issue. It appears there may be a lack of buyer protection on the site. Kindly assist in canceling the order and securing a refund for both the item and delivery costs. Thank you.

Hello, my name is Rania Suboh. I encountered an issue with the shipping address, resulting in items not reaching me. The local shipping mail sent the items back to the seller, so I opened disputes to prevent losing my money. I am concerned as I have not received the goods despite contacting some sellers without response. The local shipping office declined to change the address and advised me to contact the seller, which has been challenging. I believe opening a dispute is necessary to resolve this matter. Kindly assist in reactivating my account and addressing the issue promptly. Thank you for your attention. Sincerely, Rania Suboh.

Hello, my name is Rania Soboh. I encountered an issue with the shipping address as the house number was mistakenly placed where the street number should have been. Consequently, the shipment was sent to the wrong address and did not reach me. The local shipping service returned the items to the seller. To prevent financial loss, I opened disputes and wish to resolve this matter as I have not received the goods. I have tried contacting the sellers with no response. The local shipping office declined to modify the address and suggested that I reach out to the seller for a resolution. I am concerned about the financial risk involved. Could you please assist in reactivating my account? I appreciate your help. Thank you, Rania Soboh.

My order # [redacted][redacted] is overdue, and the seller did not honor the AliExpress On-Time Delivery guarantee. The order was placed on 5/11/21, with an expected delivery by 05/17. After contacting the seller on 5/20 for the order status and DHL tracking number, I was informed that the order was lost in transit, and the hair was out of stock and would take 5 business days to restock. I requested to cancel the order as I needed the hair for my high school graduation on 5/28 and require it by 05/27. Despite my multiple requests to cancel and the urgency of the situation, the seller shipped the hair on 5/26 and is now refusing to provide a refund. I have tried reaching out through various channels with no response. Please assist.

I placed an order for an "ear stud" at a store. The initial order came with free shipping, so I placed another order for the same product because the seller claimed the "ear stud" didn't come in pairs. However, I was charged $84 for shipping the second time, even though the item only costs around $0.90. I noticed the deduction on my account and immediately canceled the order. The seller asked me to select a different reason for canceling, and I complied, but now they are refusing to cancel the order and claim it has been shipped, even though it still shows as not shipped on my account. I have tried to cancel multiple times, but the seller is uncooperative. This situation feels like a deception to me. I would appreciate any assistance with this issue.

Hello, I purchased an item that was shipped to me in Greece through AliExpress Premium Shipping with FedEx. FedEx handed over the package to a private company requesting a [redacted] euro customs fee for an item worth 80 dollars instead of transferring it to the national post office. Unfortunately, I am unable to retrieve the item. I have raised a dispute, but the customer support team is unresponsive, failing to address my concerns, read my emails, or consider the evidence I provide. The whole reason for shopping on AliExpress is to find affordable products, but due to the chosen shipping method, I now have to pay triple the item's cost. This situation lacks reason and is not conducive to good business practices. The order number associated with this issue is [redacted][redacted]. I am requesting a refund or for you to cover the fees owed to the FedEx partner to facilitate the item's release for delivery.