Agoda Customer Service Issues

When attempting to book a room at Seemson Hotel in Ipoh through Agoda, I encountered an error message prompting me to try again. After a few unsuccessful attempts, Agoda notified me that the room was fully booked. Surprisingly, I received two separate notifications from Agoda charging me double the amount of RM137. Concerned, I contacted the hotel, only to discover they had no record of my booking. I never received any confirmation email either. I am now questioning whether Agoda will refund the duplicate charge on my card. Frustrated and disappointed, I have had to cancel my holiday and return to Penang. I received two notifications from CIMB Bank regarding the charges made by Agoda.

I fell victim to a scam while booking a hotel on www.agoda.com for a stay on June 6th and 7th, [redacted]. The room was confirmed by Goroomgo Lake View Nainital. Upon arrival, we were directed to Lake View Vinayak instead of the correct hotel, causing us wasted time and energy. The room given to us was unpleasantly situated next to the noisy kitchen. After requesting a change, we were relocated to a smaller, windowless room that felt cramped and suffocating. Checking back on the Agoda website, it became evident that we were deceived by Goroomgo Hotel, as the room was originally booked in Hotel Lake View. This experience turned what was supposed to be a relaxing vacation into a stressful and disappointing situation.

We had to travel to Eastland, Texas due to a family bereavement. Whenever we visit family there, we usually stay at La Quinta. I messaged La Quinta to book a room for May 4th-6th, and received a confirmation stating it was booked and charged it to my Marcus Goldman Sachs credit card. The next day, I was informed that we actually didn't have a reservation. Despite not having a reservation, we found out later that our card was still charged $[redacted] or $[redacted] for the 3 nights we couldn't stay. Upon arrival in Eastland, we discovered that La Quinta wasn't even open for business, which was confusing. I've been attempting various ways to get a refund with no success. The last 4 digits of the credit card are [redacted]. My name is Yelonda F., residing at [redacted] West South Street, PO Box 30, Botkins, Ohio [redacted]. Your help is greatly appreciated.

The hotel made me and my sister feel very unsafe and uncomfortable, prompting us to leave in less than 24 hours. There was a hole behind a moveable painting in the bathroom that seemed suspicious, possibly indicating a camera. Despite taking photos, it was odd that the front desk already knew about it but didn't address it beforehand. The bathroom lights didn't work, forcing us to use a lamp for skincare routines. We avoided using the bathroom entirely due to feeling uneasy about the situation. The overall experience was not worth the money, and the musty smell added to the discomfort. As first-time visitors to Paris, this was deeply disappointing and unsettling. The hotel staff's response to the situation was unsatisfactory, directing me to contact the booking company for assistance. I am seeking a refund because the hotel was not up to par and left us feeling anxious and unsatisfied. It was a distressing experience that I would not wish upon anyone.

Good evening, I'm Mrs. BELAJOUZA. Tonight, I made a reservation on your website for 2 rooms at Hotel Sindbad in Tunisia for the night of June 18th. I received an email confirming my already paid reservation. However, I just received an email stating that the reservation is now unconfirmed. I'm confused. Can you please clarify? Is the reservation still valid? If not, I have already made the payment. What should I do about the payment? Kindly inform me promptly on what occurred. Best regards, Yamina BELAJOUZA.

Room Type Exchange Confirmation Dear ZAKARIA BIN MOHD YUSOF, Your booking has been confirmed with reference ID [redacted]85. To view, cancel, or modify your booking, please use self-service options. Booking Details Reminder for accommodation under booking.com reservation number [redacted]. Payment will be handled by the accommodation. AC Hotels by Marriott Penang, 4.0 stars [redacted], Jalan Bukit Gambir, Penang, Malaysia Check-In: Monday, 13 June [redacted] (after 15:00) Check-Out: Wednesday, 15 June [redacted] (before 12:00) For any inquiries regarding the accommodation, please contact them directly. Email: [redacted] Tel: [redacted] Important Information Residents are subject to a city tax surcharge upon check-in, not included in the reservation cost. Booking Information 1 room, 2 nights Room Type: Deluxe Twin, Guest room, 2 Twin/Single Bed(s) Main Guest: ZAKARIA BIN MOHD YUSOF Occupancy: 2 adults Benefits: Wi-Fi, Breakfast Special Requests: Subject to availability upon arrival. Your booking for 1 room x 2 nights: MYR [redacted].00 Total Charges: MYR [redacted].00 Excludes: Tax and fee MYR 84.32 (Payable at the accommodation) Cancellation policy fee: MYR [redacted].00 Booked with credit card ending in [redacted]. Request to change to Deluxe King room type.

I have booked a room for 2 nights at Swiss Garden Hotel Melaka through Agoda. My check-in date was supposed to be on June 10, [redacted], with a check-out on June 12, [redacted]. However, due to my vehicle not being ready, I may need to check in on June 11, [redacted]. I want to confirm if the room will still be available on Saturday, June 11, and if I can check in at any time on that day. Your assistance on this matter is greatly appreciated. Thank you.

I received notification from Agoda that my booking was unsuccessful, yet my credit card was charged. Agoda now states they cannot issue a refund. I made a reservation on May 3, [redacted], for Genting Resort Awana with the following details: Check-in Date: May 7, [redacted], Check-out Date: May 8, [redacted], Name: L.S. P., Payment method: ending in ****[redacted], and Email: [protected]@hotmail.com. Despite not receiving a booking confirmation, I contacted Agoda and received no booking found under my details. Upon Customer Service's call on May 5, [redacted], I was asked for my credit card details, found no booking, and advised to rebook. Later, I noticed a charge of RM [redacted].26 on May 6, [redacted], for the initial booking. Agoda states a booking was found but cannot refund me, citing the hotel's decision. After contacting both Agoda and the hotel, the hotel directed me back to Agoda for the refund due to Agoda's mishandling. The issue arose from Agoda incorrectly stating the booking didn't exist. Kindly review this matter and reconsider the resolution. Thank you.

Hello, I hope you're having a great day. I mistakenly booked the wrong night at your hotel and meant to choose yesterday's date instead. My friends and I were disappointed when we arrived last night and realized the error. We are on a tight budget and would be grateful for a refund if it's feasible. The front desk team assured me that it should be possible and suggested I contact you directly. Thank you very much in advance for looking into this. It's greatly appreciated. Best regards, Katy

I recently booked a hotel through Agoda that was misleadingly advertised. Unfortunately, the location is unsafe for solo female travelers. The hotel claims they cannot cancel the booking due to the system, and Agoda lacks an international customer service number for issue resolution. Consequently, my friends and I had to secure a different hotel in a safer area. The hotel is denying my request for a refund. I urgently request Agoda to cancel the reservation. I caution fellow female travelers against booking this hotel through Agoda and intend to leave a Google review to alert others.

Dear Agoda, I wanted to book a flight for today, June 10, [redacted], through Agoda. Unfortunately, after entering my card information and confirming the payment, I received an error message stating the payment failed. Despite trying with different debit cards and flight options, money was deducted from my account for each attempt. I did receive email confirmations for some flights, but I am unsure if they are valid since the initial notification indicated a problem and booking failure. I am seeking assistance with the flight booked under ID [redacted]32 (SGN-HAN at 13:25), while requesting the cancellation and refund of the other flights. As a regular Agoda user, I am disappointed in the current service experience.

Hello, I recently made a hotel reservation in Melbourne but mistakenly booked the wrong date. After realizing this, I contacted the hotel to see if they could modify the booking to June 12-13, willing to pay extra if needed. Unfortunately, they were fully booked but kindly suggested canceling the reservation. As it was non-refundable, they advised going through Agoda for the cancellation, assuring me the refund would be processed. I have followed their instructions by canceling through Agoda using booking number [redacted]93. I am unsure if I will receive the refund and would appreciate any assistance in following up on this matter. Thank you for your help. Sincerely, Dona S.

Subject: Refund Request for Defective Chateau de Bourron Transaction To Whom It May Concern, I had made bookings for 14 hotels for a trip to France from May 9th to May 27th, [redacted]. All booking agencies and hotels, except for you and Chateau Hotel de Bourron, confirmed the bookings via email. Due to unforeseen circumstances related to the war in Ukraine, our travel dates were changed to September 22nd to October 9th, [redacted]. We managed to modify all bookings except the one at Chateau Hotel de Bourron as we did not receive any confirmation from you or the hotel. Recently, on May 26th, [redacted], GCS Agoda International Rozelle charged $[redacted].26 without any prior notice or confirmation. When I tried to find details of the booking on your website, there was no information available. I demand a full refund from Agoda due to a lack of communication and responsiveness on the part of both Agoda and Chateau Hotel de Bourron. I had not received any booking number or confirmation email, and my room request was left unaddressed. We contacted Hotel Chateau de Bourron and have made a new booking for October 8th, unaware of the existing booking. They hold you responsible for the lack of communication. Please process the refund promptly to my credit card. Thank you for your anticipated cooperation in resolving this issue. Sincerely, [Initials]

I made a hotel reservation at Hotel Vevo Puchong on 04/06/22 for my family from Johor. I paid the room rate online with my credit card. Upon arrival, the staff informed us the room was fully booked, leaving my family stranded during the school holiday with no nearby hotel options. Even though the hotel assured me that Agoda would refund the payment immediately, I have not seen any refund as of today, 13/06/22. This situation not only involves money but has also left me extremely frustrated. There seems to be a clear miscommunication between Agoda and the hotel. If the hotel was fully booked, how could Agoda still be selling rooms online? Overbooking causes significant issues, and resolving them is not as simple as ABC. I have decided to boycott Agoda moving forward since this is not the first time this has happened. A similar incident occurred with my son and his girlfriend in Cameron Highlands, leading them to return to Puchong on the same day due to booking discrepancies. I ask Agoda to provide an explanation for these events and clarify if the refund will be processed automatically since we never checked in at either hotel.

The bed was uncomfortable, the mini-blinds were broken, a towel had a gross lump on it, and the carpet smelled bad in our first room. We were moved to another room for the second night, but the TV didn't work, and my house slippers were left behind in the old room and are now missing. It's our anniversary, and we're very disappointed with the problems at this hotel. We want to cancel and get a refund for Monday 06-13 through Wednesday 06-15. The hotel management at The Lodge of Santa Fe apologized for the issues and won't charge us for leaving early. We'll be checking out first thing on Monday 06-13.

Today at 11:00 AM, I called [redacted] to address an issue with my reservation but was disconnected multiple times after requesting to speak to a manager due to difficulties providing my email. Subsequent calls also ended abruptly with laughter in the background, showing unprofessionalism. My stay at the Airport Suites in Trinidad for booking [redacted]34 from June 10 to June 12 was disappointing. Late check-in revealed a dilapidated lobby and rooms. The single room lacked windows, had a musty smell, and lacked basic amenities. The offered deluxe room had its own issues, including non-functional A/C and thin walls exposing noise from neighboring rooms. Unwilling to stay, I relocated to the Holiday Inn Express for better quality. Kindly process a full refund for booking [redacted]34. Contact me at [redacted] for resolution. The call center service and hotel conditions were subpar, necessitating proper action and refund processing. Thank you, Emma.

I am a Platinum VIP member on Agoda named SAW MI MI KYAW. I am encountering two issues. Firstly, my previous email, [redacted], is inaccessible. I have tried to update it to my new email, [redacted], on my profile, but editing the email is not available. How can I change my email on my current account profile? I am ready to verify the new email promptly. Secondly, my Platinum VIP account was previously linked to my Facebook. However, I mistakenly removed the link about 10 minutes ago and now I am unable to re-establish the connection. Does this mean I cannot log in using my Facebook account? How can I reconnect my Agoda account with my Facebook? I want to book hotels in Seoul and Jeju now, but due to the email issue, I am unable to proceed. Please assist me quickly. You can reach me at my new email or via Whatsapp/SMS at +65 [redacted]6. Thank you for your help.

I am extremely dissatisfied with the level of service I received during check-in. It took me 3 hours to get checked in due to your agents not providing clear answers, and I was even told at the hotel that I should receive a free night for the inconvenience. Instead, I was only offered a 10% discount for another night and I am unable to speak to supervisors or get a corporate contact for further assistance. This lack of customer service is unacceptable. I believe I am entitled to at least one free night and possibly two given the runaround I experienced. If this matter is not resolved promptly, I will have to involve my attorney to address the situation. I am unwell and do not have the energy to deal with this for more than an hour.

I registered without using an email address to login and made a payment with a booking ID. My phone was changed, I reinstalled the Agoda app but forgot my old email and password. My booking ID is [redacted]01. I am unsure if I will be charged for a cancellation. My son, who is missing, booked a room on your website with reference number 48. I mistakenly used a different Gmail account for booking. I need assistance in booking a domestic flight without a passport. I am inquiring about the contact number of the property owner. The property has not received payment or a booking confirmation for our stay under a booking reference number. I need to cancel booking ID [redacted]01 as the chosen dates are not suitable and change it to another date. Please verify my Agoda cash back in my account. There seems to be a discrepancy between Agoda stating the property is booked and the property owner claiming availability on the same day. I accidentally clicked the cancellation button.

On arrived at the apartment on June 13, [redacted], at 11 p.m. It was in a state of disrepair with a musty smell, damp carpet, and a bathroom covered in mold. The reservation number was [redacted]11 under the name of Chloé M. It was impossible to shower due to the bathroom's condition, with mold everywhere, no hot water, no Wi-Fi, and no staff at reception. The front door was insecure and damaged. Due to these unsanitary conditions, we spent one night, left the keys in the mailbox, and booked another place. We called Agoda for a refund. The reservation confirmation was sent to [redacted]